50% of weekly BTC earning spent to XVGCT refund. More to go. All details about XVG issue posted here: https://bitcointalk.org/index.php?topic=418700.msg31517864#msg31517864

2FA system works fine. Must be it's on your end. Anyway 2FA removal system works fine too. Mails got sent without any problems. Try initiate 2FA removal, look your e-mail and confirm action. Check spam or try to search your mailbox in case you don't see e-mail in usual way.

We do not have bugs in accounts but anyway ticket should solve your issue. https://c-cex.com/?id=support

Yes, he did and we updated it and installed. But hours later we got message from Rob, GRC developer to disable wallet again because he found new problem. We are waiting for further information from Rob.

CRAVE removed because of broken wallet. Proofs:

{"account":"","address":"VQhh8Ci3j1SWB37uDEfbGon5EaeeAi6YKE","category":"send","amount":-1999.90000000,"vout":1,"fee":1054.49240928,"confirmations":14890,"bcconfirmations":14890,"blockhash":"4c2d7229bfad98ef55e16271e601fb6c88230749767f158a3505600bd4abb20f","blockindex":2,"blocktime":1519623201,"txid":"25d1096ab324d2a5d064d75c9eca5a05985fd34cdcda8744566d142abd7dfc76","walletconflicts":[],"time":1519623201,"timereceived":1520521377},

{"account":"","address":"VRcna6Cg5wXM5qfJPx7bT3KmqqH74josuN","category":"send","amount":-31.83950625,"vout":0,"fee":1054.49240928,"confirmations":14890,"bcconfirmations":14890,"blockhash":"4c2d7229bfad98ef55e16271e601fb6c88230749767f158a3505600bd4abb20f","blockindex":2,"blocktime":1519623201,"txid":"25d1096ab324d2a5d064d75c9eca5a05985fd34cdcda8744566d142abd7dfc76","walletconflicts":[],"time":1519623201,"timereceived":1520521377},

{"account":"","address":"VBiuu29HtaTFMhqjJt8vAfEoXrdbwMsz34","category":"send","amount":-21.55121678,"vout":1,"fee":286.93093494,"confirmations":11189,"bcconfirmations":11189,"blockhash":"e1614c5e8ab2075bf3df2e22c839b96c76ef7801d2d30cfad924b0ede8e0f101","blockindex":2,"blocktime":1519847639,"txid":"80b325e8130af2960f2fcbe6bb66e8cfb1a12c7f86121523dddf8ecd9ce1559d","walletconflicts":

And several more TX of this kind. Look how big fee is. This fee is applied with crave wallet automatically among with lot's of other transaction with good fee like 0.000035... As our wallet balance is empty now because of those fees and CRAVE developer deny this problem - we have to remove CRAVE from exchange without any possibility for withdrawals. You can contact https://craveproject.net for refunds.

We did - check your ticket.

No worries - if You have ticket opened - we will resolve it.

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same amount of XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

Here are all related tweets:

https://twitter.com/CryptoCurrEncyX/status/965881875721080832

Refunds happened:
https://twitter.com/CryptoCurrEncyX/status/966540855015124992
https://twitter.com/CryptoCurrEncyX/status/969440786654941184

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

Not correct. As we wrote here before - we will buy them at any sell price below or equal to XVG market BTC price. If somebody want to sell cheaper - that's their decision.

https://twitter.com/CryptoCurrEncyX/status/969440786654941184

Look spike here: https://c-cex.com/?p=xvgct-btc

We set our buy order at XVG market price which is 0.00000548 BTC at the moment. But of course orders are executed from lowest selling price to highest. Anyway we spend our 50% of weekly BTC earning on those orders.

It works. Of course we have automated related answers sometimes to prevent simple issues to spend support human time. In 90% they work and resolve problem. All you have to do if your issue is not resolved with automated answer - just reply and you will have more attention. We consider tickets resolved after a week if customer do not reply to us in his ticket.

Just a small reminder.

If you have any issue - you are welcome to use our support system here: https://c-cex.com/?id=support
We serve every ticket we receive. We are doing our best to resolve just any issue you may have. Please, note - we do not serve any tickets containing abusive language.

We serve all tickets. It's too many of them because of recent issues. Give us some time please.

Now we accept new user registrations on invite code basis. We do not provide any information yet how to get invite code.

50% of weekly earning spent to XVGCT refund. More to go.

No problem - just set your sell order at market price and we will refund it with BTC as soon as it will be possible.

It has sense. Those who do not want to wait can sell it right now for current price. Those who can wait will sell it to us at XVG market price. Just put your order and wait. Or sell into current buy orders to other customers who are ready to wait.

Yes, as announced before we already provide refund solution for XVG balances: https://twitter.com/CryptoCurrEncyX/status/965881875721080832
We will buy XVGCT which equals to your XVG balance for BTC step by step using our earning.

Any price up to market price. We will not buy XVGCT tokens above market price.