Official tweet from BitGo:

BitGo customers - We apologize for the issue, but we're under DDOS attack at this moment.  We're working on it and will keep you updated.

https://twitter.com/BitGo/status/739108852679872512

Please, avoid making any transactions until we have received a notification from BitGo that the issues had been resolved.

unfortunately, Pakistan is not on the list of countries where our partner bank can issue and ship cards to. Hope this will change some time soon, but we can't provide any definite time frames..

temporary 3-day hold for BTC bought via our platform has been removed

still work in progress, if only everything was that easy and quick..

Are there any particular new features you are after?

just e-mail the scanned form back to support and it will be addressed to the issuing bank.

And again, we have nothing to do with such issue happening - this is something between banks settling transactions, which we have no control or influence on, blaming E-Coin for that is a bit like blaming the weather forecast station for bad weather

были такие, но теперь это уже лимитед эдишн, т.к. со следующей недели карты в обновленном дизайне Wirex: https://wirexapp.com/

любую карту (были в нейтральном дизайне, в E-Coin, опять в нейтральном, и на днях ожидаем новые блестящие Wirex) или в конкретном дизайне?

could have been a temporary or one-off thing, haven't heard of such issues recently. Unless some people are still using very old wallet addresses, which we had warned about not using on numerous occasions

what do you mean?

Wave Crest Holdings Limited, Гибралтар.

The card is issued by Wave Crest Holdings Limited pursuant to a license from MasterCard Europe or Visa Europe. MasterCard is a registered trademark of MasterCard International Incorporated. Visa is a registered trademark of Visa Incorporated. Wave Crest Holdings Limited is a licensed electronic money institution by the Financial Services Commission, Gibraltar.

все правильно. Сервис работает стабильно в абсолютном большинстве случаев. Сбои бывают у всех сервисов, даже самых дорогих. Мы не отрицаем, что в последнее время сбоев больше, чем хотелось бы, но работаем над этим, и по максимуму стараемся разруливать проблемы пользователей.
Речь о том, что про 95-99% успешных транзакций никто особо не заморочится обмолвиться, а по мизерный процент сбоев тут же многие "энтузиасты" готовы поднять бурю в стакане, причем в абсолютном большинстве случаев, цена вопроса - копейки. Восторгов никто не хочет и не просит, но конструктивный фидбэк, пусть негативный, это не то же самое, что истерия на пустом месте. Только и всего. Конструктивный фидбэк без воплей и паники действительно на пользу всем - и сервису, и пользователям - это же бизнес, правильно

UPDATE?? On WHAT?? We don't even have a fax number, who uses fax these days? just e-mail the form back to support and don't confuse yourself and others..

man, what on earth are you talking about??? you seem to be mixing up everything possible and impossible..

From your description, the issues you are having are to do with the spend transactions on your card, not load with BTC which is the service we offer. We have no control or influence on your spend transactions whatsoever. Negative balances may appear when you use your card at different places too quickly - when the previous transaction has not yet fully settled, you make another one for the amount higher than actually available in your card, hence the negative amount. It could also be balance holds on your card - where a fuel station, for instance is blocking a higher amount than you actually spend on fuel and then returns it to your balance, but that happens a while later, and in between you could see negative balance on your card.

Again, this has nothing to do with us and if you think something is wrong with such transaction, there are a couple of ways to go about it:
- wait for all the pending transactions to settle / be returned to the balance
- send a claim to the bank initiating an investigation. Which is what the form sent to you by support is meant for. And there is no need to use fax, where did you get that idea from?? Just fill and sign the form and send the scan back to our support for addressing further to the bank.

Furthermore, all your issues that ever happened (most caused by yourself) have all been resolved.

Please, people, don't confuse apples with oranges, don't blame anyone for no good reason without understanding the issue first, don't create panic over nothing, keep it real..

initially the issue was caused by you trying to transfer BTC out just after the Buy transaction. Which was communicated both here and in Support's replies to your multiple tickets on the same subject. Are you receiving those replies?

All sorted, all should be showing in your balance, the 3-day hold has since then been removed, please, try again.

sorted

what's your registered e-mail?

есть же адекватные и позитивные люди! порой, от чтения этого форума (особенно английской ветки) создается впечатление, что миру конец )

Спасибо за конструктивный фидбэк, о проблемах в курсе, работаем над ними, когда выкатим Wirex, все станет намного лучше.

For card load transactions made via 3rd parties we can provide only that much assistance - they don't go via our platform, so, we have no control over them.
From experience talking to multiple customers who use our card with PayPal, it can take up to 5 working days between the time the funds are written off from your PayPal account and when they are actually posted onto the card.

If you have already spoken to PayPal and/or have their confirmation of the money sent, then yes, give it a few days to to arrive and settle on the card.

is that the issue with loading the card via PayPal? lost track a bit..

not sure why it's so - try clearing the cache, that helps sometimes