Bitcoin debit card

[gosha@e-coin]

e-coin, wirex are thieves! I try to transfer 490 usd for 4 days, i receive this mesagge: ''
Your order is successful
We've sent you an email with a link to confirm your Transfer. Thank you for using our system!''

BUT IN EMAIL I NOT received confirmation link! I tried 10 times!  I sent many emails to support, 4 days have passed and nobody answered!
I tried to transfer by phone by wirex, in vain...  begin to believe that my money is lost ...

nothing is lost, don't panic and don't spread the panic making things worse.
what's your registered e-mail?

kpe_ion@yahoo.ro  request (35239).

How not to panic? I tried every day to her transfer... not working! Support does not respond! I need this money, I want a concrete answer... Thank You!

You had Buy BTC transaction less than 3 working days before trying to transfer the BTC out to another wallet - that is the reason the transfer wouldn't go through. We had communicated this limitation on several occasions, more detail available here:
https://blog.wirexapp.com/faq-3-day-bitcoins/

This limitation is likely to be removed soon - we will keep everyone posted.

As for support not responding - have to admit they are much slower these days than always used to be, but at the same time, you need to understand, that by creating panic and writing 15 messages on the same issue you are not helping AT ALL, on the contrary - increasing the queue of support tickets and causing longer delays.

Thank you for understanding

[gosha@e-coin]

I received this msg: ''This request was closed and merged into request #35750 "Transfer Confirmation Required".   

I no longer understand anything...

avoid sending multiple requests on the same subject - it will make things easier and quicker for you and for us

[justme2016]

I received this msg: ''This request was closed and merged into request #35750 "Transfer Confirmation Required".   

I no longer understand anything...

avoid sending multiple requests on the same subject - it will make things easier and quicker for you and for us

I put money in the wallet via BTC, I lost card and I closed. With money remaining on the card I bought BTC from you to be able to withdraw by another method. WHY CHECKS NEEDED IF MONEY WAS FILED BY BTC?  I no longer understand anything...

[gosha@e-coin]

I received this msg: ''This request was closed and merged into request #35750 "Transfer Confirmation Required".   

I no longer understand anything...

avoid sending multiple requests on the same subject - it will make things easier and quicker for you and for us

I put money in the wallet via BTC, I lost card and I closed. With money remaining on the card I bought BTC from you to be able to withdraw by another method. WHY CHECKS NEEDED IF MONEY WAS FILED BY BTC?  I no longer understand anything...

The limitation had to be imposed on all transfers for the reasons explained in the blog.
As said, it is likely to be removed soon.
If something is still unclear, please, ask, but first do read the updates

[agcbtc]

Update: My problem is solved. Thanks

[gosha@e-coin]

Update: My problem is solved. Thanks

great, thank you for confirming

[Jeremycoin]

Please resolve my problem here, 2 days ago I transferred my Bitcoin from my account to my Bitcoin wallet. But I still haven't received the Bitcoin til now, and the transaction is not appears in my account.

[gosha@e-coin]

Please resolve my problem here, 2 days ago I transferred my Bitcoin from my account to my Bitcoin wallet. But I still haven't received the Bitcoin til now, and the transaction is not appears in my account.

>> what is your registered e-mail, please?

Problem resolved, the $1 is back

[lex.l1]

Update: My problem is solved. Thanks

great, thank you for confirming

Gosha, could you please help me resolve my issue? I loaded my card yesterday, money doesnt reflect in my card, I am desperate. I loaded it to use it today for my birthday... tried contacting support since a few days ago when loading wasnt working, dont know what else to do, cant even move the bitcoins out since they are gone. of all the days this could of happen, it happened on my birthday when i needed the money the most..

here are a few ticket ids: 36674, 36648, 36405
Please try and help me, i have no where else to turn / email / ask ....


can't stress out how important this is to me, please help me out

[gosha@e-coin]

Update: My problem is solved. Thanks

great, thank you for confirming

Gosha, could you please help me resolve my issue? I loaded my card yesterday, money doesnt reflect in my card, I am desperate. I loaded it to use it today for my birthday... tried contacting support since a few days ago when loading wasnt working, dont know what else to do, cant even move the bitcoins out since they are gone. of all the days this could of happen, it happened on my birthday when i needed the money the most..

here are a few ticket ids: 36674, 36648, 36405
Please try and help me, i have no where else to turn / email / ask ....

can't stress out how important this is to me, please help me out

man, sorry to hear about this issue happening on your birthday - all sorted, nothing was lost.

Happy Birthday!

[lex.l1]

Update: My problem is solved. Thanks

great, thank you for confirming

Gosha, could you please help me resolve my issue? I loaded my card yesterday, money doesnt reflect in my card, I am desperate. I loaded it to use it today for my birthday... tried contacting support since a few days ago when loading wasnt working, dont know what else to do, cant even move the bitcoins out since they are gone. of all the days this could of happen, it happened on my birthday when i needed the money the most..

here are a few ticket ids: 36674, 36648, 36405
Please try and help me, i have no where else to turn / email / ask ....

can't stress out how important this is to me, please help me out

man, sorry to hear about this issue happening on your birthday - all sorted, nothing was lost.

Happy Birthday!

All things sorted out, gosha helped me out, he's a real life saver. Money was never lost, i loaded my card, now i can go party )
He made my day, thanks for the kind support. e-coin ftw )

[jedaite]

*I thought I'd share this good news. *


We are happy to inform you that we have successfully removed the 3-day hold for bitcoin transfers! Following your valuable feedback, we worked hard to solve the issue with our banking partner. Now you can buy and transfer bitcoins bought from E-Coin platform with no delay!

As a side effect, we are no longer accepting Sofort Uberweisung, Poli and Neosurf as Alternative Payment Method to load your E-Coin cards. Please see the updated card top-up methods in this blog post.

You will still be able to top up your account via bitcoins, bank transfers, PayPal* and APMs* such as Mistercash, Alipay, eKonto, Banklink, euTeller, GiroPay, Abaqoos, iDeal, P24, Qiwi, Sporopay and more.

*Selected countries

Thank you for using E-Coin/Wirex. We strive to continue improving our services.
 

Best,

Wirex Team

[Kaostechno]

I still can't sell my btc i have in balance to load card. "service unavailable" btc>usd.
Any info on this?

[gosha@e-coin]

I still can't sell my btc i have in balance to load card. "service unavailable" btc>usd.
Any info on this?

it's working.
Please, try again and let us know if you face any issues

[Kaostechno]

I have managed to load using Chrome. Opera kept returning not avail.
ty

[gosha@e-coin]

I have managed to load using Chrome. Opera kept returning not avail.
ty

not sure why it's so - try clearing the cache, that helps sometimes

[OmegaStarScream]

Automatic transfer to your Visa card
Your available balance was automatically transferred. Your available balance is automatically transferred on the first day of every month.

So I received some funds yesterday and it seems like they got transferred automatically to the card but I don't have anything , It says "Status: Completed" In details Paypal.

PayPal takes about 5 working days for a transfer to clear and show in your E-Coin account. How long has it been so far?

well, I received the funds yesterday and since it says "your available balance is automatically transferred on the first day of every month" , It means that It got transferred to the card today. When you say 5 days , does it mean Wednesday , Thursday,Friday { nothing happens in Saturday and sunday } then Monday and Tuesday ?

anyone please ?

[gosha@e-coin]

Automatic transfer to your Visa card
Your available balance was automatically transferred. Your available balance is automatically transferred on the first day of every month.

So I received some funds yesterday and it seems like they got transferred automatically to the card but I don't have anything , It says "Status: Completed" In details Paypal.

PayPal takes about 5 working days for a transfer to clear and show in your E-Coin account. How long has it been so far?

well, I received the funds yesterday and since it says "your available balance is automatically transferred on the first day of every month" , It means that It got transferred to the card today. When you say 5 days , does it mean Wednesday , Thursday,Friday { nothing happens in Saturday and sunday } then Monday and Tuesday ?

anyone please ?

is that the issue with loading the card via PayPal? lost track a bit..

[OmegaStarScream]

Okey so , I received some funds on 31 May . Paypal transfers the funds in the first of each month to my Visa card (E-coin card in this case) .

Paypal says it's Completed while I didn't receive anything on my PayPal account . Wirex said that I should receive them within 5 working days and I'm wondering what does it mean ?

If I made the transfer on Wednesday (1st June) does mean I should wait till next Tuesday ? (excluding the week end) ?

[gosha@e-coin]

Okey so , I received some funds on 31 May . Paypal transfers the funds in the first of each month to my Visa card (E-coin card in this case) .

Paypal says it's Completed while I didn't receive anything on my PayPal account . Wirex said that I should receive them within 5 working days and I'm wondering what does it mean ?

If I made the transfer on Wednesday (1st June) does mean I should wait till next Tuesday ? (excluding the week end) ?

For card load transactions made via 3rd parties we can provide only that much assistance - they don't go via our platform, so, we have no control over them.
From experience talking to multiple customers who use our card with PayPal, it can take up to 5 working days between the time the funds are written off from your PayPal account and when they are actually posted onto the card.

If you have already spoken to PayPal and/or have their confirmation of the money sent, then yes, give it a few days to to arrive and settle on the card.