Hi guys; tricky title isn't it?

I'm dreadz on twitter; slavo on here.



I never thought I'd have to bother the community with my quite boring life but going public seems the least I can do after bitfinex rekt'd my account in the "close position" bug. (they call it "order stacking bug")




TL;DR version:

During this



I was short from 260, clicked "close position" multiple times as position was not shown as closed.

-> account started trading alone in both ways ending up losing -65% after i closed with profits; or 81% of the account not counting the last trade.

Bitfinex is now blaming my "misbehavior" when they failed to honor a simple contract




Please understand that it's not supposed to be a public whine session but a way to make people think a bit more about who we're dealing with and more important; are we in control of our money there?

I honestly just realized where my money was; innocent me.

I'll let you judge with the detailed post; hope you're not bored to death yet.




I had a 2k account and shorted 18 btc around 260 before the drop; i reduced my risk to around 14.9btc at 257 as you can see




I clicked multiple times on the close position button when the site lagged as hell - the site was lagging but still working; my position still showed as opened; and the button was still offering me to "CLOSE" afaik.

I ended up closing my short at market at $222 as you can see in that history; (didn't knew back then)



My problem is that big block of orders coming just after and it traded for an hour without me doing anything. (last one seems to be a margin call, what happens before I think it's just a series of opposite

trades  + lag; but I may be wrong as I still don't know what happened really...)

that is $1,620.11652258 (according to bitfinex history) swept off my $2000(+short closed +$555).

-65% after i closed; or just 81% of the account as it was the previous day depends how you want to count.

because i'm a silly fish; I used bitfinex as I use a bank... but as with banks, trust is now broken.

Not because of that bug; which is something that could happens in any business; you screw up; you fix with apologies and everyone's happy; but because of what they answered to me now.

As you might have heard their CFO on teamspeak; they would not refund anyone who tried "to get a free ride" on them. I heard it that's why i'll show you something:

then



(lol i'm laughing at myself right now... whatever ^^)

when



and just before that I live tweeted

1st tweet



then



didn't check what timeframe each site is but I was tweeting and mailing real time; but you can check that easily if needed.

I didn't clic anything more than close as I don't wanted to fuck up the "contract" implied by my close clic which for me is still CLOSE MY POSITION.


That was the part which explained the case so there can be a "common audit" of the situation; because bitfinex is now talking to me like i'm the one to blame for their bug lul.

you'll find my history with them; their answers and nonsense

interaction with support:

TWITTER (they first answered here; then through mail/tickets)






their ticket system says my first mail was "Submitted: 08/19/2015 12:07 am" which is during the lag/crash/shenanigans... so you may understand that I never asked for a free ride but just wanted to have my

position closed before going to sleep. amen.

mail history

(you already saw ticket 972392 they didn't answered this one but the next one 877918)




me again


me & me again


when suddenly






My answer then:



As it is like screaming to a deaf that his ears sucks I didn't answered but will comment here with his last answer.



My conclusion is that I really don't want my money to be involved with this kind of business anymore; i mean a business setting rules; breaking them and then blaming their customer's "behavior"

I still want my money back; and i'd like other people in the same situation to also have their money back. And overall I'd like people to leave before a bigger shit happens and they blame us all.

If you are still happy trading there; I wish you good luck. If not please leave that place and that post would at least have been useful somehow.

IF YOU ARE IN THE SAME SITUATION; please pm me.


Now is the time to get drunk.

Cheers & thanks for reading through all that shit