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We do not have delays with ticket service anymore. All previous tickets answered and issues resolved. In case some issue was not resolved (and you do not have answer that it can not be resovled) - please, reply in ticket you may have or create new ticket if you did not by now.
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We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon. Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have. |
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We have to free up server resources for new coins by delisting some coins which have consistently low trading volume.
The following coins will be removed on 20.09.2017 if their average trading volume for the last month has not exceeded 0.4 BTC/day (12 BTC for last 30 days):
SixEleven [611], 9Coin [9COIN], Asiadigicoin [ADCN], AdvancedInternetBlock [AIB], ArtificalVentureCoin [ARV], LuckChain [BASH], BitBay [BAY], BighanCoin [BHC], BiosCrypto [BIOS], BizCoin [BIZ], BoostCoin [BOST], BritCoin [BRIT], BitLuckCoin [BTLC], BitcoinTX [BTX], CryptoEscudo [CESC], CryptoJacksCoin [CJ], CoreCoin [CRC], CereiPayCoin [CRPC], Crypto [CTO], DragonDigitalCoin [DDC], DeshCoin [DESH], DoveCoin [DOV], DT Token [DRACO], Droidz [DRZ], GA Coin [GAC], Eclipse [EC], ECOcoin [ECON], ElCoin [EL], Eryllium [ERY], EstheticaCoin [EST], Etherex [ETX], FastCash [FCH], FujiCoin [FJC], FutCoin [FUTC], President Johnson [GARY], HEAT ledger [HEAT], President Clinton [HILL], HitCoinSpecial [HTS], IBCoin [IBC], IslaCoin [ISL], JIO Token [JIO], Janus [JNS], Kcoin [KC], KiloCoin [KLC], KRCoin [KRC], MobileCash [MBL], Xiaomicoin [MI], MIYUCoin [MIU], Mooncoin [MOON], MasterSwisCoin [MSCN], NeptuneClassic [NTCC], NovaCoin [NVC], OpinionCoin [OPNC], OTCCoin [OTX], PiZZAcoin [PIZZA], PoSW Coin [POSW], President Trump [PRES], ProCurrency [PROC], Quartz [QRZ], RoyalCoin 2.0 [RYCN], SoarCoin [SOAR], Terra [TERRA], TeslaCoilCoin [TESLA], Torcoin [TOR], TerraCoin [TRC], UCoin [U ], UnityIngot [UNY], Bitcoin U.F. [XB], BTCGold [XBG], ForeverCoin [XFC], GoldenBird [XGB], International Diamond [XID], InternetOfThings [XOT], Bonanza [XZA], YoGold [YOG], ZapCard [ZAP], Zclassic [ZCL], Zennies [ZENI], BitZeny [ZNY].
Please, trade, sell or withdraw these coins before removal date, after which retrieval of any remaining balances for these coins will not be possible anymore.
We will not remove coins which will reach minimum trading volume requirement.
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To improve performance we had to do long hardware maintenance. Sorry it took so long but as you can see we have way better response now. If you had any issues during maintenance, before or after that - please, create one ticket and wait for answer. As always - we serve all tickets. Some delays in ticket service happening right now but will be resolved during next hours.
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We now have 2 new calls in our API: getfullorderbook and getfullmarkethistory. Now you can make 1 call instead of 800+ api calls. Check it here: https://c-cex.com/?id=api |
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Do you have any publicly available website to monitor things like uptime and system status?
No, we don't. But we have really rare and short downtimes if we have it at all during a day. |
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Min deposit is 1 ETH
It is 0.1 ETH. |
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My depostit encryptotel already more than 8 hours have not logged into account and already sent the support ticket, if anyone experienced the same thing
Yes - we had some delay for Ethereum based coins. It's fine now. |
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i'm wondering how the referral program works..
i've referred my customer to trade in c-cex and they started to trade for sometimes..
but i can't view or get anything from this referral program..
Your referrals have to trade to generate commission. Our earning is 0.2% from their trading. And we pay 5% from our earning to you. It's in your history. You should receive "Referral earning" transactions. |
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How long does it take to process a support ticket?
(I have a problem with a deposit which was not credited)
Thanks
All tickets got resolved every day. If you still have issues - please, reopen your ticket. |
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What kind of webserver has CloudFlare enabled for an API endpoint? It is almost useless if you are 'Cloudflaring' it.
And no, im not spamming requests, barely one to the prices.json every 10 minutes or so.
Sorry, we do not have other options for API at the moment. |
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Hello support! My account is disabled more 5 days. I have tried contact owner "cicecx" on Skype but now I not still resolved. What must I do now?
Ticket please. |
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Hey, what's wrong with PIE withdrawals, and when manual withdrawals will be made?
That was worked out right after it happened. |
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C-Cex, it's impossible to use public/trade API - it constantly asks for Captcha. Told about the problem in support ticket almost 2 months ago.
Yes, we limit it sometimes for maintenance. But most time it's ok. (works fine now). |
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I notice that CRPC
We take into account BTC trading only. |
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We have to free up server resources for new coins by delisting some coins which have consistently low trading volume.
The following coins will be removed on 07.08.2017 if their average trading volume for the last month has not exceeded 0.2 BTC/day (6 BTC for last 30 days):
AdvancedInternetBlock [AIB], BighanCoin [BHC], BigCoin [BIGC], BiosCrypto [BIOS], BizCoin [BIZ], BitLuckCoin [BTLC], BitcoinTX [BTX], Bitquark [BTQ], CaliphCoin [CALC], CryptoEscudo [CESC], CereiPayCoin [CRPC], Crypto [CTO], DragonDigitalCoin [DDC], DeshCoin [DESH], Droidz [DRZ], GAB Coin [GABC], GA Classic Coin [GACC], Eclipse [EC], ECOcoin [ECON], EverGreenCoin [EGC], Elementrem [ELE], Etherex [ETX], FastCash [FCH], FitCoinPlus [FCP], FirsttC [FIRST], FitCoin [FIT], FutCoin [FUTC], G1TAO [G1TAO], GoldBlocks [GB], HappyCreatorCoin [HCC], HexxCoin [HXX], Fermat [IOP], IslaCoin [ISL], iTicoin [ITI], JIO Token [JIO], Pawncash [PCSH], LePenCoin [LEPEN], Levoplus [LVPS], MobileCash [MBL], Macro [MCO], OpinionCoin [OPNC], OroCoin [ORO], PrimeChain [PRIME], ProCurrency [PROC], Revenu [REV], RideMyCar [RIDE], RoyalCoin [ROYAL], RoyalCoin 2.0 [RYCN], SoftCoin [SFT], SongCoin [SONG], SSUCoin [SSUC], Stepcoin [STPC], SunWenCoin [SWCO], Tattoo LE [TLE], Tattoo SE [TSE], TopStarCoin [TSC], UCoin [U ], UNCoin [UNC], VectorCoin 2.0 [VEC2], VirtaCoin [VTA], ForeverCoin [XFC], GoldenBird [XGB], ExodusCoin [XODUS], Conium [XON], SpectreCoin [XSPEC], YoGold [YOG], Zilbercoin [ZBCN], ZeroCoin [ZCOIN], Zennies [ZENI], BitZeny [ZNY].
Please, trade, sell or withdraw these coins before removal date, after which retrieval of any remaining balances for these coins will not be possible anymore.
We will not remove coins which will reach minimum trading volume requirement.
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