Hi,

I would like to know why the mtgox usd code withdrawal has been removed from cryptoxchange?
Now, the way to go from crypto to mtgox is bitinstant, with slightly higher fees, but that fees hurts during arbitration.

I think you need to get back those withdrawals and remove the fees for mtgox code deposits.

Does your mobile identification not work?

Think I have been waiting for that sms for over 2 hours now

Yea, same here. It is not a huge issue for me, but sometimes I can get annoyed when the site just hangs and nothing really happens :/

Keep up the good work though. I find the interface a lot more friendly and soothing than MTGox and TH etc...

1 think and I would join (rejoin) today.

Dwolla withdrawals.  I understand if you don't want to accept Dwolla for deposits.  Yes it isn't perfectly irreversible and that exposes you to potential risk.  No problems there.

Dwolla withdrawals expose you to no risk.  It costs me $0.25 on Mt.Gox.  I withdraw once a week. Funds are in my account in 2 days.  Also I have the "warm fuzzy feeling" of seeing money in Dwolla within hours (I know my money is on the way).  Dwolla now has option to automatically ACH the funds as soon as they are deposited so I don't need to do anything else.

Add Dwolla withdrawal option (your $5 bank transfer is great for those people who can't or don't want to use Dwolla).  If you do add it make it so I can program my Dwolla address into my account for 1-click withdrawals.  I would also like to see the ability to lock down my account.  Set a custom max per day BTC withdrawal limit (like ATM card).  If the optional lock down mode is engaged then removing it or changing any money options (new bank accounts, raise BTC limit) requires a 24 hour wait.  That would provide high security.  If I am holding $10K combined BTC and USD and USD can only go to my Dwolla account and BTC is limited (by the limit I set) to 100 BTC per day then I have limited my max loss to $600.  That would make me feel more confident to keep large amounts on your exchange.

PLEASE Crypto-X-Change give me the reason to leave Mt.Gox forever.  PLEASE I want to give you money.

You guys have come a long way since your launch and I have a lot of faith in you however my suggestions are in line with many others.

Without sounding harsh, your fee is the biggest complaint (especially with fiat money transfer fees taken into account). I appreciate your business has costs, but the higher the fee, the less people will want to trade... and that means less liquidity. You'll appreciate that taking smaller profits more frequently would be better than taking fewer large profits.

Pro's: increased liquidity, smaller spreads, more customers and ultimately more profits for you.
Con's: less short term profit, higher support overhead.

You are in the business of trading, if you can't provide customers with sufficient opportunities to trade, then game over.

A fee structure which rewards frequent traders would be good. (Similar to mtgox's system)


My other suggestions are to add timestamps to the trade history page (and when viewing trade details). And also simplify a little. You have a huge amount going on in each page! The bottom bar is kinda annoying, especially when I'm switching pages a lot, I have to see them scroll across from the start all the time. Also how many people actually use the quick buy/sell buttons?

API improvements - I spoke to Mahin about this yesterday, he was very helpful in advising me about changes and providing general advice, however couldn't get to the bottom of my issue of trades repeatedly failing to execute when being placed by the API. It has happened again to me a number of times today and is getting a little frustrating. Order ids: 38355, 38357, 38359 and 38361.

The 'Market' tab. Looks like its not telling the truth to me... none of my orders appear on there!? On top of that, the bottom ticker says right now, 163BTC has been traded today (against AUD) however the numbers on your market tab don't match?

Ken this is great, but you absolutely need to get the order book filled up.  It doesn't help me if I save a few bucks on the transfer but I pay alot more in wider spreads.  I would suggest a mechanism where you offer commission free trades if someone enters a limit order inside the current spread, and that order is filled by a new order.  you will have people jumping over each other to narrow the spread.

Cheers
Tony

I agree 100%. However a business isn't an individual. How am I suppose to make an informed decision where to trade my fiat for Bitcoins if all I can see about them is irrelevant when it comes to credibility of being an honest exchange business? How can I not fear it's a scam and they'll run with the money because they aren't making enough profit to dig themselves out of the investment hole? How am I suppose to have confidence their volume is going improve if I can't see that their clientele is actually growing or that they have an ever larger deposit volume..

Yes I'm all for personal privacy of any sorts. Business however isn't personal, in fact it's very public. And the best businesses don't hide much at all. They don't have to.

Right now all my Bitcoins are on mtgox, even though I'm happy they finally show their entire order book, not just a 7.something% up and down from spot like they did for a while, I still have no idea how many active accounts there are, how many dark orders there are, I'm certain they are making a profit by now, so I know they'll keep running but I have no idea if they actually have the funds they are suppose to have, I don't know if their user base is growing or shrinking, if they are receiving more deposits or see more withdrawals, I'm very much in the dark about most things about mtgox.

But because I see the liquidity and I know they are in the black by now by a huge margin and probably aren't likely to kill the goose that lays the golden eggs I settled to keep my money there. That's right, merely settled. But I'm just yearning for an exchange that would show everything they possibly could to move my money there because I feel the more information I have the better decisions I can make when I trade and I strongly believe the more stable the price would get. That's right. All this volatility and bubbles are the results of people trading almost blind. If mtgox gave us full transparency there would be significantly less of that.

So right now you can't convince me to switch away from mtgox, unless you can be more transparent, their liquidity simply outweighs anything you could possibly offer, except that.

You either are very naive, or you're some kidnapper or other kind of criminal operating in Australia.
Seriously, you really don't see any problem on making all your revenues public information like that? Really!?

It disappoints me seeing such thing here, in this community. One would hope that at least bitcoiners would understand the importance of financial privacy, banking secrecy and so on. But no... even them have already fell for the ridiculous propaganda claiming that those who search for privacy are actually conducting "bad/shady business".

The profits and earnings of an individual are his private information, and wise individuals would not disclose such information carelessly.


The kind of transparency you should expect from exchanges is upfront information on how their service will treat your money. For example, the "Surprise! Give me your passport or forget about your money!" thing is an absurd. A respectable business should let everything clear from the start, before you put your money there you should know which are the limits, when you may be required to provide personal data etc.
I've seen CryptoXChange been transparent about these issues in other threads.

When will Euros be traded?

1) native support for deposits and withdrawals via Dwolla directly instead of through an intermediary.
2) have a commission structure that charges traders for taking liquidity but gives a rebate for adding liquidity to the order book. For example, charge 1% for taking liquidity and give a 0.5% for adding liquidity.

source?  i know they released that video with all those artists but never heard he was trying to do this

If I wish to transfer fiat Canadian or United States dollars in or out of a Canadian bank account to Crypto X Change what is the process and how long does it take?

Find a way to except and receive transfers from paypal, or the ability to use a credit card to directly fund the account.

Looking quickly at your site, seems like there's a lot of different features, clicked on the forum link and found this:

http://www.cryptoxchange.com/boards/topic/11/bad-customer-service

If that's a legit customer concern, it's odd it haven't been adressed for 21 days by you.

IMO, what the bitcoin community needs are services that are serious and that reply swiftly to customers with real solutions.

If you don't intend to watch over your forum, then don't put up one.

Sorry if this seems a bit harsh, as I'm sure you have a lot of good things going on, but customer service really is paramount to grow a successfull business. It strikes me as a little bit odd that you come on here asking what you can do to attract more customers, while I'd reckon the most important thing would be to take care of existing customers first.

Also I have a question for you: How many people are behind the exchange, seems like you have a lot of options and features, and if there's only two (?) people working on it, isn't that a bit too few ? Esp. for keeping up with customer service and everything.

Could you perhaps give a list of everyone working for the exchange, and a brief background of those ? Not necessarily full names if you don't want to disclose that, but it would be interesting knowing how big your team is, and how much resources you've dedicated to every aspect of your business.

And of course, since you've already been in business for 15 years with a successfull company, you know that in the long run it's patience and quality services that brings in more customers. So don't rush it. If you're promising and delivering on your promises, people will notice and switch to your exchange.

But be late on payments and customer requests, and you will be nothing but one of many troubbled exchanges.

I'd like to see a response to my customer support question! If you can't do that then I wouldn't trust this exchange with any money at all.

I received Namecoin into an address on CryptoXchange. 3 Transactions are recorded on the Namecoin block explorer but only 2 show up in my CryrtoXchange account. I've contacted support twice now, 3 days apart, and still no response.

My namecoin are almost worthless but until you respond to my query and explain what happened to the Namecoin deposited into my account then you won't be seeing any business from me.

*** Non-existent customer service and questionable transaction integrity ***

Maybe those should be fixed before asking the community what else they want?

Why can't Mt. Gox open things up and allow use regular YubiKeys? Knowing how these work I'm not grasping their concept.

I'm interested in one for trading on Crypto X Change, will it work under osx?

Are you not even going to address my suggestion regarding complete transparency?!