Latest posts of: Olaf (Coinbase)

Hello, Olaf from Coinbase here.

I just saw this thread. I'm extremely sorry for the trouble people here experienced using our site! I believe some of these problems stemmed from our slow customer support during the November/December time frame. We were swamped with the 10-fold price increase. We now have a much larger team - I want to address any outstanding problems. Please let us know!

PM me or email support@coinbase.com - I want to work out any issues anyone is encountering.

Again, I'm sorry for any problems that occurred during the price run up. Let us know what we can do.

This has now been fixed! Our SMS provider Authy was being marked as spam by Verizon. Thanks for your patience while we worked this out!

This is now fixed - sorry for the trouble it caused. Our SMS provider Authy was being marked as spam with Verizon. Thanks for your patience while we worked on this!

Olaf from Coinbase here. You all are correct - our ACH withdrawals were delayed by a couple days. I apologize for the trouble - the funds are likely en route to your bank accounts now!

Olaf from Coinbase here. I'm sorry for the trouble you all have been experiencing! Email support and let us know you want these transactions pushed through - we manually review cancellations upon request. Thanks for your patience with this.

Trance,

Sorry for the confusion here. We use machine learning algorithms to prevent fraud and they're not always 100% accurate. If you feel you've had a transaction cancelled incorrectly send support an email. We regularly review transactions and push them through at the original purchase price upon request. I also wrote a bit about our fraud program in the fourth section here:

http://newsbtc.com/2013/11/07/coinbases-olaf-carlson-wee-answers-questions-users-technical-issues/

Hope that helps!

Hey, Olaf from Coinbase here. Sorry for the trouble with this! Email support and we can review the transaction - let me know if you have any questions about this!

Hey guys, I'm Olaf from Coinbase.

Email support! We review transactions all the time and can push them through at the original exchange rate upon request. Sorry for the friction here!

Sorry for the trouble with delayed bank transfers! This is a problem across the board right now. We made a support update about it here:

http://support.coinbase.com/customer/portal/articles/1357470-delays-in-bank-transfers-from-sells

Hey guys - sorry for the undue worries here.

In short, we had a syntax error in the ACH file we submitted to the bank last night. By the time we corrected it, the "bank cutoff" for the day had already past, although we submitted it only half an hour or so later. The net effect of this is what you're currently seeing - orders marked as "completed" because we have actually sent the instructions to the bank but they won't be processed until this evening when the bank does their daily processing. One of the unfortunate downsides of working within the traditional financial system (and their very old codebase), and why I love Bitcoin.

Wanted to make sure you guys understood what was going on!

Hey, Olaf from Coinbase here.

I'm happy to take a look at your account if sells aren't working properly. PM me the email you use on Coinbase and I'll check out what's going wrong.

Giszmo, great questions.

We did a blog post on this as well:
http://blog.coinbase.com/post/64143333723/building-a-world-class-remote-customer-support-team

Writing skills would be important, but mental acuity is more valuable to us. You can be located anywhere in the world. Also, timing is not as important as correctness on the test. Hope that explains a bit and thanks for applying!

Olaf from Coinbase here. We're looking to hire a remote customer support team! If you think you've got what it takes, take the test here:
https://docs.google.com/forms/d/14wvLFoO24wrMQlRLugEC2KRjE93tDroLVCrqJfttHA4/viewform

Also, upload a resume here:
http://form.jotform.us/form/32870379099165

The top 5% of scores will get an interview. Best of luck!

Cobra and meowmeowbrowncow,

Sorry for the trouble here! We had a bug that caused both of your bank transfers not to start. It has now been fixed and shouldn't happen again. I've gone ahead and credited the bitcoin back to your Coinbase account, plus a little extra for the hassle. Don't hesitate to PM me if you have any questions or experience any more errors!

Quote from: amer on October 01, 2013, 09:48:38 PM

I signed up with these guys (not realizing how much easier localbitcoins.com was) and purchased 10 BTC immediately. I didn't realize you had to wait 10 days for your first purchase, so I patiently waited..

10 days later, they cancelled my purchase and now my refund is "pending".

I think I just loaned Coinbase $1250 and got no interest out of it. Does this happen to everyone?

Olaf from Coinbase here.

I'm sorry about the cancellation. We use machine learning algorithms to determine risk, and they are not 100% accurate. If you email support[at]coinbase[dot]com I can manually review your account. Again, my apologies for the trouble with this!

Hey, Olaf from Coinbase here.

We've never had issues with purchases or sells using Chase accounts - let me know if you run into any problems!

Quote from: bluespaceant on September 25, 2013, 06:44:25 PM

I made a deposit in bitcoin to my coinbase account today and while usually a deposit would show up immediately as "pending," my deposit is still not showing up in any way after 7 confirmations.

I have emailed them and will post back here when the problem is resolved, hopefully soon.

Having to wait for them to resolve this issue may make me reconsider using and or recommending that others use coinbase.

Olaf from Coinbase here.

My apologies for the trouble with this! Our node got out-of-sync with the blockchain last night, causing transactions to not be broadcast to the network and remain in the Pending state too long or not appear in users' accounts. We're fixing this right now, and all these transactions should be broadcast and confirmed over the next couple hours.

In the longer term we're working on revamping our node so this type of thing doesn't happen in the future. Thanks for your patience while we fix this.