 Show Posts
|
|
Pages: [1]
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. Well my ticket just got marked as solved. Well Done! And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket. Here the copy paste: Dear XXXXX Now we actively solve your tickets in several streams. =You can help us very much if you carefully read the following information= If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found". 1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card. This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience. 2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard. 3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit. 4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card. Also please check if we support card withdrawals in your region https://cex.io/limits-commissions#/direction/withdrawal For example, - US citizens can't make card withdrawals, but are authorized to make card deposit - Indian customers are not allowed to withdraw via VISA If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message. 5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card. If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases. If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem. Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request. We reserve the right to lower the priority of tickets, which are created for the same request. We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure. Thank you for understanding. CEX.IO Team NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time. Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff. This is utterly abhorrent. 31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard." 31 days I am waiting, but you remind me it takes 3 days. Very helpful. Whoever answered my ticket with that reply and then marked it as solved needs to be sacked. Or else, CEX truly is a SCAM!!! Please, can someone who actually cares take a look at my tickets: ticket: #549834 - started December 22, 2017 17:44 ticket: #600164 - started January 05, 2018 15:52 - no reply at all. BiggerDude We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank. hahahah!!!! I just received a copy and paste answer - the EXACT same response I already received from Dec 26. So basically, a month later, and I get the same reply. Please - SOMEONE NEEDS TO READ THE TICKETS!!!! This is STILL ongoing! It has now been 58 days, and I have still not received my money.CEX.io asked for proof that I did not receive the money. I sent them my bank statement. Then they ask for a letter from my bank saying they did not receive the payment. Which bank is ever going to do this??? This is just a delaying tactic. I contacted my bank at all levels. They will not write a letter. They said its simple. Give them a bank statement. I did. Why is CEX.io refusing to investigate where my money is? As a customer, I have told you I have not received it. This should be enough for you to investigate. Then I proved it. This is beyond a shadow of a doubt that I did not receive my money. Is that part of your scam? Saying we sent it, bad luck? I need my money. My family and I are hurting from this! Please, help! I am a human being! You were replied in the ticket number 600164 again with the details of your transaction that were given to us by our payments processor. Please, turn with them to your bank, and they should be able to track the funds using the given data. We have sent the funds, and the payment was processed by payment processor the next day. Please contact your bank again with the mentioned details. Did you read the ticket number 600164? Did you read anything above in this forum? It clearly states over and over that my bank never received your funds, and they do not have anything matching your details in their systems. They did NOT receive the money. So why are you telling me yet again, just to check with my bank. For all who are see and watching this unfold, you have been warmed. CEX is a joke. They don't give you your money, and then do a rediculous run around in circles with no support, no help, and no chance! |
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. Well my ticket just got marked as solved. Well Done! And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket. Here the copy paste: Dear XXXXX Now we actively solve your tickets in several streams. =You can help us very much if you carefully read the following information= If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found". 1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card. This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience. 2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard. 3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit. 4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card. Also please check if we support card withdrawals in your region https://cex.io/limits-commissions#/direction/withdrawal For example, - US citizens can't make card withdrawals, but are authorized to make card deposit - Indian customers are not allowed to withdraw via VISA If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message. 5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card. If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases. If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem. Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request. We reserve the right to lower the priority of tickets, which are created for the same request. We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure. Thank you for understanding. CEX.IO Team NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time. Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff. This is utterly abhorrent. 31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard." 31 days I am waiting, but you remind me it takes 3 days. Very helpful. Whoever answered my ticket with that reply and then marked it as solved needs to be sacked. Or else, CEX truly is a SCAM!!! Please, can someone who actually cares take a look at my tickets: ticket: #549834 - started December 22, 2017 17:44 ticket: #600164 - started January 05, 2018 15:52 - no reply at all. BiggerDude We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank. hahahah!!!! I just received a copy and paste answer - the EXACT same response I already received from Dec 26. So basically, a month later, and I get the same reply. Please - SOMEONE NEEDS TO READ THE TICKETS!!!! This is STILL ongoing! It has now been 58 days, and I have still not received my money.CEX.io asked for proof that I did not receive the money. I sent them my bank statement. Then they ask for a letter from my bank saying they did not receive the payment. Which bank is ever going to do this??? This is just a delaying tactic. I contacted my bank at all levels. They will not write a letter. They said its simple. Give them a bank statement. I did. Why is CEX.io refusing to investigate where my money is? As a customer, I have told you I have not received it. This should be enough for you to investigate. Then I proved it. This is beyond a shadow of a doubt that I did not receive my money. Is that part of your scam? Saying we sent it, bad luck? I need my money. My family and I are hurting from this! Please, help! I am a human being! |
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. You have received a reply regarding your withdrawal in the ticket. Please check it and clarify the situation with your bank. Yes, I just received a response. It was a copy and paste EXACT copy of the reply you sent me on Dec 26. It has been nearly one month, and CEX.io send me the same useless reply. I gave all the details you mentioned to my Bank, my Bank said there is NO funds, those details do NOT match any payments. My bank needs a trace sent from your bank to my bank. Else, just cancel the transaction, and deposit the money back into my CEX.io account. 35 days now, and my money is still missing. And CEX is just regurgitating the responses with NO care and NO one actually reading the tickets. This is horrid! Unfortunately, it is impossible to return the money back at the current stage. In one of the letters, our support team member asked about the official confirmation from the bank that the funds did not arrive. Can you provide them with it so that we were able to start an investigation? 1. There is no way my bank will write an official letter. They won't do anything for anyone. Their answer is simple. We didn't receive the funds. Those transaction details you gave do NOT match ANYTHING in their system. So their answer to you is also simple = "As the sending party is the one who initiated the funds transfer, only they can initiate a funds trace. Please ask the sender to initiate a trace" 2. I have sent CEX my account statement, proof that funds did NOT arrive. 36 days and counting. |
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. You have received a reply regarding your withdrawal in the ticket. Please check it and clarify the situation with your bank. Yes, I just received a response. It was a copy and paste EXACT copy of the reply you sent me on Dec 26. It has been nearly one month, and CEX.io send me the same useless reply. I gave all the details you mentioned to my Bank, my Bank said there is NO funds, those details do NOT match any payments. My bank needs a trace sent from your bank to my bank. Else, just cancel the transaction, and deposit the money back into my CEX.io account. 35 days now, and my money is still missing. And CEX is just regurgitating the responses with NO care and NO one actually reading the tickets. This is horrid! |
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. Well my ticket just got marked as solved. Well Done! And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket. Here the copy paste: Dear XXXXX Now we actively solve your tickets in several streams. =You can help us very much if you carefully read the following information= If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found". 1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card. This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience. 2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard. 3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit. 4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card. Also please check if we support card withdrawals in your region https://cex.io/limits-commissions#/direction/withdrawal For example, - US citizens can't make card withdrawals, but are authorized to make card deposit - Indian customers are not allowed to withdraw via VISA If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message. 5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card. If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases. If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem. Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request. We reserve the right to lower the priority of tickets, which are created for the same request. We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure. Thank you for understanding. CEX.IO Team NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time. Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff. This is utterly abhorrent. 31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard." 31 days I am waiting, but you remind me it takes 3 days. Very helpful. Whoever answered my ticket with that reply and then marked it as solved needs to be sacked. Or else, CEX truly is a SCAM!!! Please, can someone who actually cares take a look at my tickets: ticket: #549834 - started December 22, 2017 17:44 ticket: #600164 - started January 05, 2018 15:52 - no reply at all. BiggerDude We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank. hahahah!!!! I just received a copy and paste answer - the EXACT same response I already received from Dec 26. So basically, a month later, and I get the same reply. Please - SOMEONE NEEDS TO READ THE TICKETS!!!! |
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. Well my ticket just got marked as solved. Well Done! And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket. Here the copy paste: Dear XXXXX Now we actively solve your tickets in several streams. =You can help us very much if you carefully read the following information= If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found". 1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card. This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience. 2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard. 3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit. 4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card. Also please check if we support card withdrawals in your region https://cex.io/limits-commissions#/direction/withdrawal For example, - US citizens can't make card withdrawals, but are authorized to make card deposit - Indian customers are not allowed to withdraw via VISA If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message. 5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card. If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases. If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem. Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request. We reserve the right to lower the priority of tickets, which are created for the same request. We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure. Thank you for understanding. CEX.IO Team NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time. Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff. This is utterly abhorrent. 31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard." 31 days I am waiting, but you remind me it takes 3 days. Very helpful. Whoever answered my ticket with that reply and then marked it as solved needs to be sacked. Or else, CEX truly is a SCAM!!! Please, can someone who actually cares take a look at my tickets: ticket: #549834 - started December 22, 2017 17:44 ticket: #600164 - started January 05, 2018 15:52 - no reply at all. BiggerDude |
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates. Well my ticket just got marked as solved. Well Done! And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket. Here the copy paste: Dear XXXXX Now we actively solve your tickets in several streams. =You can help us very much if you carefully read the following information= If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found". 1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card. This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience. 2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard. 3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit. 4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card. Also please check if we support card withdrawals in your region https://cex.io/limits-commissions#/direction/withdrawal For example, - US citizens can't make card withdrawals, but are authorized to make card deposit - Indian customers are not allowed to withdraw via VISA If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message. 5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card. If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases. If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem. Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request. We reserve the right to lower the priority of tickets, which are created for the same request. We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure. Thank you for understanding. CEX.IO Team NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time. Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff. This is utterly abhorrent. 31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard." 31 days I am waiting, but you remind me it takes 3 days. Very helpful. Whoever answered my ticket with that reply and then marked it as solved needs to be sacked. Or else, CEX truly is a SCAM!!! Please, can someone who actually cares take a look at my tickets: ticket: #549834 - started December 22, 2017 17:44 ticket: #600164 - started January 05, 2018 15:52 - no reply at all. BiggerDude |
|
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
|
|
|
|
|
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be best.
Please, help!
|
|
|
|
|
