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Guys, GAW and Josh are just great. Just send a support ticket and they will help. I never seen a company in this arena who offer such a good service and gives so much value to the costumer. I did have problems with the hosting and they solved it, not only they solved it they compensated me, BIG TIME. So even if you have problems, you know that someone is there to help you. All I can say is: SERVICE - 10 VALUE - 10 PRICES - 10 DELIVERY - 10 You cant go wrong with them. Josh and all of the stuff was very nice and helpful all the time and I am not even an American, so you can figure they had a hard time understanding what I am saying, which was also funny sometimes  |
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GAW is just bigger then life! No one told me to write this post, I am telling you guys, in the mining world buy just from them. Best support, best prices, best promos, best company. They have compensate me very well for the hosted down time, I cant be happier right now, I am going to celebrate or something...Keep doing what you do Josh and GAW Thank you!!! |
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I think Gridseed need to do whats right or they will may lost a lot of business. I disagree - gridseed does not have to do anything - gridseed is not the company that came out with a cheaper replacement - if they did..it would be a different story, but clearly they did not. complain to zeus, gawminers and hashra for releasing faster/cheaper units.... LOL No, you are missing the whole point. If Gridseed can afford to sale baldes in this price now, why did they price them so high in the first place? It is just pure greed. They could price them this low even before, but they wanted to make more money. Ok, wanted to make more money? Fine. But dont drop the price by 40% the next day! I cant even sale those now. They really dont care about customers. |
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just an observation..
I ordered Gridseed blades with a delivery time of 5 days a few weeks ago knowing full well that at any day and at any time another system could be announced that would offer hash rates cheaper and when the gawminer and hashra units were announced I didn't go back to the company I ordered from an ask for a refund - sometimes you eat the bear and sometimes the bear eats you....at the point in time I ordered it was the best deal going and I accept that - risk, reward and return go hand in hand - you can't gamble without accepting risk.
that said - I will say that if a company sold me a system and that company had full knowledge that the system they were selling me would be 'kind of' obsoleted price wise by a system they were involved in developing and delivering within a few weeks of the date they sold me the prior system - I would indeed be upset.
jussayin...
As I have said many times. We have no control on how gridseed changes the price or any warning when they are about to. Let me illustrate this: Last week (before the price drop) they called us and said that there was a Chinese holiday at the end of the week. And if we did not order as much as possible, we would not get any of our gear shipped later in the week. So we did, we ordered as much as possible. Then they changed the prices. Literally, the NEXT business day, they changed he prices by 40%. This week. After many emails, threats, etc. They finally agreed to a compensation for customer that bought blades. But, it was far less then what was right. So we were scheduled to meet again to review. A few people in the company saw our thread on how they were handling things. They got pissed about our transparency about all this. They then reneged on the entire reimbursement for customer and went back on their word. They then demanded that I fly one of my executives to their office to apologize to the CEO. This has been done and I am not waiting to see if they "feel" like doing the reimbursements. Thats what I am dealing with. I appreciate you going to bat for us, but if I was you, I would have their CEO fly out and apologize for using the Chinese holiday as a cover to garnish last minute sales before the price went down. They should have said that the price was going down but you would have to wait a week due to the holiday and left the decision up to you. They are upset because if crap like this gets out, we will not buy their equipment. They need to choose whether they are going to try and cover this up, or admit poor judgement on their selling practices, and save face. This does not sit well with you because you understand the value of good customer service. When there is a perception that one side is winning over the other, bad things happen. Keep up the good fight, don't let them change you. 100% right. I think if Gridseed will not reimburse the customers, they will lose more money from losing future customers (see how many new asic companies are coming up, Gridseed is not the only solution anymore) then from paying that money back. I hear a lot of talk about that Gridseed case now in the community and people dont like it. This is not 20 years ago, there is internet, companies can lose all their business in a heartbeat. I think Gridseed need to do whats right or they will may lose a lot of business. Gridseed need to see this as an opportunity to attract more customers by doing right with their excising one, its just logical business decision, its free press + doing what right. |
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Hello! We now support NiceHash.com on our hosted cloud hashing service. Enjoy! If you have any issues please contact us at support@gawminers.comAnd the "awesomeness bar" is raised even higher... who can raise it so high.. well it's the GAW Team of course!!. I just have to say (and this is a first for me), I'm running out of what to ask for from you guys, everything i've needed is being done (and rather quickly at that)... LOLs I'm connected to NiceHash as I type and it's working - Many Thanks.. YES! Way to go GAW! |
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Jamis,
Your ideas are not good enough, sorry. I lost 4500$ because of the price drop, do you really think extended warranty or free hosting is of the same value?
I think Josh got something figured out already.
Will be waiting for the official announcement about this topic.
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Yep, me too, Mining on NiceHash.com will be really nice  |
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the amount you guys get back will probably not be the price difference from what you paid now and $950. That would mean you guys got an even better deal since you got it cheaper and get to mine with it for a week or two. That extra week or two is worth a fair amount so I would assume the 2 week ago purchases will get less than the one week ago purchases (maybe 150-200 per week per machine?). I just bought one when the price dropped to $950 now so I am content.
150-200 per machine per week??? Not in those market conditions, its more like 50-60 usd per week. |
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This is the BEST COMPANY EVER!!! I mean...Josh is just awesome and also everybody else in the company.
Every company need to take this company as a model, I certainty do. Josh has been so patient with me, spend a lot of time on the phone with me and explain everything to me including the recent Gridseed issue.
They fixed every problem I had, delivered the products fast (and you know how important this is in the mining world), answered the phone very nicely and took care of me.
I really cant say enough here, they really deserve their success and this only shows that if you give value, you get value back. They are not one of the biggest distributors in the world for mining equipment for nothing, they really do a great job.
Thanks everyone at GAW! Josh, Josiah, Rami, Joe, Luke, Bill, Amaris.
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