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Brain dead, seems like u want to receive merit from somewhere.
Now double read the thread, i have access to everything but my dead ledger you autistic fuck
It's simple. Prove your story and sign the message from one of the original addresses you used to make the transaction. If you are unable to do that, then there is no reason to believe your story over a legitimate business. It's obvious they have no intention to scam since they have already expressed their intention to return the coins to the sender's address. Too bad you don't have access to that wallet... and that your plan backfired. Better luck next time.  Another brain dead retard rised his post count. Idiot, did you even check the topic before you post? If my ledger didn't die, i would had access to the original wallet and receive refund. Of course they have intention to scam, why otherwise they will create fake chat to make me look like i am the scammer ? Soon after i reported them, and they see the topic, they created fake chat ( it is obvious from the timing) But why should i explain to brain dead nigger anything |
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Brain dead, seems like u want to receive merit from somewhere.
Now double read the thread, i have access to everything but my dead ledger you autistic fuck
Seems like all of you retards don't know the clock to match the messages from the real customer (me) and the messages after created by them to cover their ass.
Open the clock on the down right corner, learn the numbers, double check the conversation when i contacted them, and then check when they created the fake story.
Seems like this community is running by brain dead 9 iq monkeys who support scammers.
One or another way i have FULL proofs those chinese fags scammed me and i will raid their trash telegram, twitter and anything they create
[moderator's note: consecutive posts merged]
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Now you provide random chat with some unknown guy pretending to be me?  2 days after my claim ? You guys are really stupid as fuck. Do you actually think that you can fake conversation with random person. Don't forget to pass that guy my KYC documents and the proofs i provided on this report so you can make it more real I don't see single confirmation or verification from what you calling "our customer" as myself. It is funny what people are willing to do for 6000$.On the screenshots you show to that guy the emails I SEND TO YOU, FROM MY ORIGINAL EMAIL. Or someone else can send you emails from my email which have 2FA and phone security ? You guys are pathetic scammers.... I can't believe it, and i won't be nice anymore. Now go to your fake "customer" provide them my KYC and try to play that he's the real customer 2 days after my claim. You guys actually believe people are stupid here or something? Well so far, the evidence is clearly not in your favor. It looks like you are the scammer from my POV...  I am scammer from your POV consider i provided ALL evidence how they tricking me, scamming me, screenshots of payment, conversation and everything? I start to believe everything written about bitcointalk now is true... I highly doubt those scammers to pay you even 1 cent to cover them, but based on the proofs from my side, and their empty words without single proof, it makes no sense to say that and even tag me with negative feedback That's why people don't care about this forum since 2016 and many highly respected members leave. I am long time worker on this forum, but never registered because of the moderation of it. Poor moderation, corrupted and zero worth feedback, and i can continue till tomorrow... My behavior is that because i were scammed!!! What you expect? To be chilled, singing "Everything is going to be alright" and tolerate my hard earned money to be taken from my hands just like that? Do you take prozac or something? Of course i will be mad I love the way people making fake telegrams and chats that didn't exists to cover their asses. This forum is trash, and sadly Theymos can't care less who moderate it because no one does. You guys are the scums of the human existing and leave scammers to run and manipulate with so easy faked telegram chats. You brain deads, check the timings between the ORIGINAL MESSAGES FROM ME, and the fake messages they manipulated. You morons, check the timing of the payment, check the timing of my original claim, check the timing of the fucking fake chat they created. Average IQ of the "investigators" here is below 10 |
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Attention: This OP is a real scammer and his name on Telegram is JAVA SSM (maybe he has changed already) He used dirty words all the time, he planned to PUA and drive us crazy, then we may send BTC to his "new" wallet address. Luckily we have a safe payment and refund process, our finance colleagues are very professional so we need to submit for approval with receipts. What's more, we have technician colleagues who are very professional too, they helped us verify both Email addresses, and this scammer is using a fake email system, that's why he could send us Emails with our real customer's Email address. BTW, here comes proof from our customer (Agreed by our customer) https://imgur.com/a/tvPhbGnAgain, never trust this real scammer. Now you provide random chat with some unknown guy pretending to be me? 2 days after my claim ? You guys are really stupid as fuck. Do you actually think that you can fake conversation with random person. Don't forget to pass that guy my KYC documents and the proofs i provided on this report so you can make it more real I don't see single confirmation or verification from what you calling "our customer" as myself. It is funny what people are willing to do for 6000$. On the screenshots you show to that guy the emails I SEND TO YOU, FROM MY ORIGINAL EMAIL. Or someone else can send you emails from my email which have 2FA and phone security ? You guys are pathetic scammers.... I can't believe it, and i won't be nice anymore. Now go to your fake "customer" provide them my KYC and try to play that he's the real customer 2 days after my claim. You guys actually believe people are stupid here or something? |
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Stop sharing your rumors.
You used more than 3 fake Telegram IDs to scam our real customers.
What's worse, you spoofed our real customer's Email address and pretended to be a real customer, and kept sending us more than 9 Emails within 1 hour. Real customers never act like you!!!
If you are a real customer, why not show us your order page? It takes only 1 minute to prove yourself, but you refused because you don't have it.
Nice try scammer. I have proof for every single word i am saying. Seems like you are stupid enough to not check every single screenshot i provide. I have ALL proofs that you are scamming me, all proofs that YOU KNOW that you have impersonator, all proofs that YOU KNOW that i were contacted by scammer pretending to be you. I have everything to prove what i am saying, what do you have? Words? No one care about your words here. People are not stupid and they can see the proofs and connect them We are real, so no need to prove ourselves. If you wanna see the proof, we have to get permission from our real customers first. We can't act like you and share other people's privacy, without adding a mosaic. You don't care about privacy, because you are a scammer, you scammed the payment page and emails from others. I don't care about privacy ? I provide ALL PROOFS that you scammed me and refused to provide me my refund. What you call "REAL" customers is obvious scammers or impersonators of me which YOU KNOW ABOUT from long time. I have told you that someone under your name contacted me, and just to make sure i am talking with the real person, i requested to show me the email i have send to you. You cannot contact me anywhere, because you blocked me from your group and private chat. I send you more than 11 emails, you know i have EVERYTHING recorded right? You can say anything you want without proof, i have ALL PROOFS for my words. Stupid scamming retards. Now i know you are playing stupid and setup stories based on the scammers running on your group to benefit scamming me of 6000$ Trust me, you can scam me because no one else than your scamming company can refund me, but as i already said, people are not stupid here and can see and connect things. At least, i will show your true company face and save others from being scammed from your company |
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Stop sharing your rumors.
You used more than 3 fake Telegram IDs to scam our real customers.
What's worse, you spoofed our real customer's Email address and pretended to be a real customer, and kept sending us more than 9 Emails within 1 hour. Real customers never act like you!!!
If you are a real customer, why not show us your order page? It takes only 1 minute to prove yourself, but you refused because you don't have it.
Nice try scammer. I have proof for every single word i am saying. Seems like you are stupid enough to not check every single screenshot i provide. I have ALL proofs that you are scamming me, all proofs that YOU KNOW that you have impersonator, all proofs that YOU KNOW that i were contacted by scammer pretending to be you. I have everything to prove what i am saying, what do you have? Words? No one care about your words here. People are not stupid and they can see the proofs and connect them |
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Hello guys. This is Cecilia from Canaan Official Online Shop.
Thank you for your continued attention and trust in Canaan Official Online Shop. After all night's investigation, we have confirmed that this OP (CANAANSCAMMER) is a double-sided scammer dealing with the Canaan Official Online Shop and actual customers.
The scammer first pretended to be our official team (@cocgao on the Telegram Platform) to get the customers' information and to let him believe he has been in contact with the actual official team. Then the scammer forged to be the customer who wanted a refund and contacted us to ask for a bitcoins transfer to his designated wallet.
The actual customer has reported this matter to us; we have reached real customers and are processing the refund to his original wallet.
We always insist on returning the payment in the same way and not accepting the designated account because such scams happen from time to time. We do this to ensure the safety of customers' funds; please understand.
There are numerous scammers and tricks in this industry; we must be vigilant and careful. However, at the same time, we will also learn from this and provide customers with better and safer services in the future.
Things are already apparent. The OP tried to steal bitcoins from our real customer, insisting on the "difficulty of verification," while he could not give any proof about his so-called "broken ledger" or "NAZI check." Again. Canaan Online Shop has officially agreed to refund the original wallet, The process is under approval, and everything is going smoothly. When the original account receives a bitcoin refund, we will announce it under this thread. As for the OP, we don't want to waste any more time arguing with him. The truth has come to light, and he's making himself nothing but a clown. He not only tried to embezzle other people's property but also seriously damaged our company's reputation. As a result, we have reported this case to the Legal Department and reserve the right to pursue legal action.You reached the "real" customers? HAHAHAH What a retarded scammers. You never refunded me a single cent. I am not aware who and where you contacted but for sure you blocked me from everywhere and never refunded me anything. You never agreed to refund the original wallet because once again, it is broken and it is impossible for me to receive anything there. I send many emails to you with the ONLY wallet i should receive refund. The funny thing is, your admins know about that someone trying to impersonate me and if you forward my money to a scammer, your company should leave the industry. Proof that the admin is aware scammers contacting me under their name and they are aware of it, because the admin confirming also he is the real one: https://prnt.sc/NgikDv6TZ5e_https://prnt.sc/faxX7sP7Rakmhttps://prnt.sc/5CUsdMPe4FP4It is funny how they are trying to clean their hands with situation with scammers running in their group. |
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Most that deal with gear make their plans weeks in advance, they won't change their mind 3 hours after the purchase, this is the thing that triggered a lot of red flags in the OP story, even without the whole ledger thing. Yeah I agree that OP situation is indeed weird + his unacceptable behavior, but as someone who only buys from places with good customer service, this no refund thing would be a deal breaker for me as not once I sent back quite expensive pieces of electronics (usually its Amazon). I never bought any mining equipment from one of those specialized sites so I didn't know that's how they all operate, but back in the early 2014 I ordered 2 high end GPUs from a computer store (wanted to mine some coins lol) and after 2 days due some unexpected life circumstances I had to cancel the order. And, look at that: What if he used somebody else account and coins to pay? Well, there should be some way to check whether OP is the real owner of the account, and didn't he say that he is in control of the email that is used to create the account? Anyway, I am not saying that he should be automatically refunded to a new address without a proper verification but just just that whole "no refund" policy would be a deal breaker for me, and he should have read their TOS before doing any business with them. Rika, as i said many time so far, i have provided many many things other than KYC to verify myself as original sender and everything. I did nothing else than follow what they request. Now i am dealing with excuses, lies and everything they are doing to delay or not refund me. They should receive negative feedback to realize that they cannot run from that. |
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Pro tip.. whenever you are trying to get your money back or btc from a company or service ... Be SUPER Nice.. it will certainly help. (even the fuckin cable company lol)... I'm sorry for the loss, I'm not a miner but that's a hefty chunk of btc, I hope u get it back. Just try being nicer, it usually works IMO... Thank you owlcatz !!!! If someone really want to help, they can receive negative feedback to see that this community do not accept scammers, and maybe they will take the things more serious. Because so far they are doing really nothing to fix the issue. holydarkness, Brand new wallet from Electrum is mark as risk ? I can't take this serious but only as excuse. How can empty, brand new wallet be risk ? I don't care about any of their excuses or any of their operation over the years. I do care about my money only. I am not aware why we even discuss this more consider as i said and show, i provided everything to verify myself, and i never received my refund. I shall receive my refund ANYWHERE i want if i have issues receiving it from where i send it. If they want to burn my money knowing the issue with the hardware wallet, that's their own issue not mine. Legit company with legit cusomer service will always put on their customers shoes, especially if they have problems like mine. So far, i seen only excuses from their side, and everything provided from my side. If you are working for Canaan, i feel sorry for you. I am not sure why your edit says " everything is fixed" but nothing has been fixed. I didn't receive any refund so far and i have send them many emails. I can't care less why their system mark as risk a brand new wallet which were never used ( the one i am requesting refund ) |
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did you really not understand what the problem is that you are asking for a refund to a completely new address? I consider as "NAZI checks" everything else than simple KYC, proof of payment. holydarkness He asked you to say which NAZI checks they asked from you, I don't understand why you are holding back from saying that. if you are right, it will give a clearer picture of them. several users have already told you to try to refrain from aggressive communication, you are really just raising your guard against all neutrals. that does not help you at all and makes it difficult to trust your words. I believe that a short video, along with proof that it is you, which proves that your Ledger is faulty, would remove all doubts in your words. For Canaan Shop, if you have already stopped all live communication with this user, shouldn't you inform him about your further actions? How much time do you need for the final decision, whether he passed all the required checks... Yes i provided brand new wallet for the refund for the reasons above. I just created Electrum and provided them wallet for the refund. The so called "Nazi checks" are things that no company request from people as verification. I still have hope to receive refund, and consider i was banned from telegram for reporting them here, i am cautious what i post here because things can go even worse... If they not refund and scam me i will show everything. Video of my ledger being damaged ? Is this some kind of new nazi check or just a joke ? Why should i provide anything else than verifying myself as the sender of the payment and providing my KYC and things that no one else could know. Please, don't rise your post count here with non-sense... This community cannot help me and i know that because scams are not moderated. I am doing this report only people to aware and they to see that their scam is exposed. They are the only people that can refund my money and based on their actions against me to silence me, and telling me "now how i can help you" after i reported them, making me way way more cautious so i can receive my refund and not being scammed... So please, don't post non-sense trying to make my case worst than it is This is my money after all, if i want, i will receive them with bird over China right? I am responsible to provide valid proof that i am myself, i am the sender of the money and that's all. How i am going to receive my OWN money is my own issue. Especially consider my hardware wallet is dead |
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snip
holydarkness, funny, why it is important what they said? Of course i will screenshot EVERYTHING that doesn't include my personal details There you go: https://prnt.sc/NO-2d2IOyEMNhttps://prnt.sc/UmH5FbyLHMvsThey are mad because i open scam report in bitcointalk to expose them. I consider as "NAZI checks" everything else than simple KYC, proof of payment. I provided things which should not be required from a customer for EXTRA verification. Some of them i passed to them just to make them even 101% sure. I've sent them screenshot of the payment from my phone, my shipping details, my email (which they have of coruse, also sent them email from my email, the one i have register there, made order and everything) and extra stuff which they know exactly what i mean. I didn't only provide EVERYTHING they need but extra from my side just to make their job easier. I am not aware how rich you are, and i don't care, but if 6000$ is small amount for you, i would like to shake your hand dude, you are doing well. For me, this money is not small amount, and as i mention before, i did the mistake to order with shaking hands and realize my mistake soon after. Now you blame me for my broken ledger saying to fix it ? it would be more easy for me to request my refund to wallet i have instant access to because i wanted my refund faster of course. Why would i give those scammers even 10 seconds more, consider i can request my refund legally to different wallet? I have provided them that wallet AS THEY REQUESTED via email (the same email i order and i have registration on their website). I did nothing else than grand all their requests: Proof they requested to provide NEW WALLET FOR REFUND: https://prnt.sc/iTzXfuQoCrueProof they received my email: https://prnt.sc/ENfTVxEZIOVDP.S: I did EXACTLY what they told me to, and based on Coco stupidity, because i reported them here in bitcointalk, he cannot help me... He blocked me from Telegram, and from his Telegram to send him private message... Proof i am banned on their telegram group: https://prnt.sc/q0Y2PuESEBLRTheir Telegram group is in shop.canaan.io down left corner |
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I have send him/her screenshot from my phone with the payment confirming its me,
i am not hardware specialist to fix my ledger
Am I correct in assuming that the above screenshot was taken from the Ledger Live mobile app and you own a Nano X wallet? If the answer to that is "YES", then it probably has something to do with its awful/unreliable battery and you can find the solutions in the following thread: Ledger Nano X Battery Pandemic [make sure to read all of the comments]- I hope it helps with speeding up the refund process.Thank you so much!! <3 So far, i tested everything existing over internet and the ledger is dead... I still can't believe what are the odds to be scammed from "Legit" company and my hardware wallet to die at same time. The worst days i had this year.... |
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1. The Canaan Official Online Shop and the Telegram Group are authorized, which can be found on the official website. So we are not so-called scammers at all.
2. In response to your request, we are required to refund the designated account he gave instead of the original wallet because "HE DOES NOT HAVE THE ACCESS TO THE ORIGINAL WALLET" which we cannot satisfy. Refunds have always been refunded in the same way. If there is a problem in this regard, it is not our responsibility, and we will not rashly remit money to unfamiliar or unsafe accounts.
3. Within 12 hours of this incident, we have been doing our best to communicate with all company departments to help customers get refunds. But you kept verbally abusing and attacking us, which was disappointing. Nevertheless, we still are working hard to help customers complete refunds.
Stfu scammer i don't care what you claim. I don't have access to my hardwale wallet because it is broken and you know it. Don't put excuses to hold money that's not yours. You think you will steal my money just because my ledger is broken and i need to receive my refund in wallet i have access to ? If you want me to make you famous scammers, go ahead and ruin your business for 6000$ Of course i will abuse and attacking someone who hold my money against my will? I have provided each single verification needed and just because you don't have anything to say, you stick to that you want to refund my btc to the original wallet which you know i don't have access to, because my ledger is broken. Nice excuse, but people are not stupid. You are no one to hold my money. You know i have issue with my hardware wallet but you read and put only things you can twist and go for your own benefit. Your customer service is awful and i won't be surprised if you scam my 6000$ |
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1. The Canaan Official Online Shop and the Telegram Group are authorized, which can be found on the official website. So we are not so-called scammers at all. 2. In response to your request, we are required to refund the designated account he gave instead of the original wallet because "HE DOES NOT HAVE THE ACCESS TO THE ORIGINAL WALLET" which we cannot satisfy. Refunds have always been refunded in the same way. If there is a problem in this regard, it is not our responsibility, and we will not rashly remit money to unfamiliar or unsafe accounts. 3. Within 12 hours of this incident, we have been doing our best to communicate with all company departments to help customers get refunds. But you kept verbally abusing and attacking us, which was disappointing. Nevertheless, we still are working hard to help customers complete refunds. Stfu scammer i don't care what you claim. I don't have access to my hardwale wallet because it is broken and you know it. Don't put excuses to hold money that's not yours. You think you will steal my money just because my ledger is broken and i need to receive my refund in wallet i have access to ? If you want me to make you famous scammers, go ahead and ruin your business for 6000$ Of course i will abuse and attacking someone who hold my money against my will? I have provided each single verification needed and just because you don't have anything to say, you stick to that you want to refund my btc to the original wallet which you know i don't have access to, because my ledger is broken. Nice excuse, but people are not stupid. You are no one to hold my money. You know i have issue with my hardware wallet but you read and put only things you can twist and go for your own benefit. Your customer service is awful and i won't be surprised if you scam my 6000$ |
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a few things are suspicious to me from the OP. A few hours after he sent the transaction, he requested a refund but to a new address. First, because his Ledger is broken?? A dead hardware wallet in just a few hours sounds like a bad excuse to me. only 15 minutes later, he claims again that he does not have access to the email address and therefore no longer manages that bitcoin address. so what is the real reason why he insists on a refund to a new address?  I don't know anything about Canaan Online Shop, but they are right that they did not immediately return the money to the new address. certainly not after the OP's way of communication. Bad excuse? Yeah sadly hardware dies without notification. It is not my fault, and even if it was, in the end its my money right? Why i insist on a refund to new address ? Because i don't trust Canaan anymore and i want my money back ? Consider my ledger is dead, what other options i have than requesting my refund to wallet i have access to? And why you are missing the part that i passed KYC, and provided 10 other NAZI checks to verify myself? I provided things that no one else than me can provide and 1000% proof that i am myself. I respect their ToS, but at this situation, there should be solution to take my money back right? It is not like i have other options? I had few red flags before i order and i did it with shaking hands. After little bit of time, i realized my mistake and before contacting Canaan i tried everything to run my Ledge without success... Tell me what else i can do ? And how come you blaming me for asking for my own money? What's my fault here? That i am not hardware specialist to fix my ledger or not keeping my seed? Jeez.. I have access to my email address and i have send them many emails, and they confirmed they have my email... What are you talking about? They even requested me to send the new refund wallet via original email i have registration on their website, i did it. I provided every single request they ask even WAY WAY more as i already said. I can provide screenshots hiding the sensitive information that i've done everything to verify myself. Going thru KYC, Sending email confirmation with new refund wallet via my original email, sending TX of the transaction, sending screenshot of the payment page while paying to them, my full infos including shipping address and everything. Excuse me but they have ALL the information from me to verify me. This is just poor customer service from their side for not understanding that there is situations that doesn't depends on the customer such as faulty hardware wallet. *I was so mad that i miss type saying i don't have access to the original email, while i was trying to say i don't have access to the original wallet. Above you can see confirmation from them for receiving email from my original email providing new refund wallet. The fact that they blocked me in private messages, banned me from the group saying many things without words... |
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While checking your TOS, I found something I haven't seen at any legit online shop. Is that really how you treat your customers, not allowing them refund at all?
https://shop.bitmain.com/product/detail?pid=00020221030110209340BlAGIXVS065E4. After an order has been submitted, a request to cancel the order, refund any part of the ordered amount or change the ordered item(s) to different item(s) or different batch(es) will not be entertained by BITMAIN. They all do post this but it's mostly just on the surface, just as people do manage to cancel orders and get refunds from Bitmain, as you can see they agreed to send back the funds to the original wallet, so they agree on a refund but with their conditions. It's just stupid at this point of course they could make an exception especially since OP is having a meltdown and is probably one inch away from a heart attack but at the same time, you just can't just send funds to a different wallet that easily, especially since the buyer changed his mind a few hours after the order. What if he used somebody else account and coins to pay? Tell me exactly, how i can grand their conditions consider i don't have access to the wallet because the ledger is dead and i don't have the seed? And tell me exactly, why should i go thru their whistle consider i go not only thry KYC but 10 different other NAZI checks to confirm myself. Including screenshot of the payment from my phone... And interesting, what do you think, if you were in my situation what would you do if you lost access to the original wallet you send money from? Leave them 6000$ for free just because you lost the seed and your hardware wallet is dead? Cmon  Update: Now i am banned from the official Canaan group https://prnt.sc/PlPfJXIFhhhhKeep telling me that they are not scamming me.... |
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I am not aware in what exact language to explain that i've go thru all the nazi checks even more than usual to verify i am myself.
That's not the case.
If my ledger didn't die or if i had the seed, i won't had any issues to accept my refund back to the wallet i use to send the btc.
Consider that's not the case, and i don't have access to that anymore, tell me exactly what's my options here consider i can't take my refund there?
To leave them with 6000$ just because i want my refund in wallet i have access? Don't joke..
I provided them with private information about myself that no one else can. It is pretty obvious they are playing with their TOS or delaying me for some reason.
But the most sad thing would be if they really refund my money to wallet that no one have access to.
Then it will be sad and funny together
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