Ok, so, even before I read the rest of this thread and how you respond to people on this thread, and decided that you're an ass --hey, that was an honest impression I get from how you replied to them all-- I've frowned upon several things based on your opening post only, and get more and more curios as I progressed through the rest of the thread. A small tip before we begin and/or you continue with other member --me, especially-- leave your swearing and slurs elsewhere, my swear jar is currently full, I don't need your pennies overflowing it.
The first thing I stumbled upon and made this forehead creased is hpw you said that Coco ignored you both on the screenshot I cropped below as well as your
other screenshot timestamped 09.04-09.08. But here in between 8.56 on your previous screenshot and on the next one --09.04-- we can see the top of Coco's chat buble, which indicate they responded to you. Do you mind showing us what their reply is? I really hope it was a simple case of you tryin to point out important chats instead of selectively screenshotting chats that works in your favor.
Second, I have to ask, really-really have to ask because I'm really curious and you can't seem to stress it enough: what are those 10 NAZI checks about? Was it the "simple" things a la KYC like your full name, DOB, govt ID., etc, or was it really-really hardcore NAZI stuff --that worth mentioning on each of your post-- like.... they asked you to verify yourself by a picture of you holding a paper signed with date and full name on your right hand while you standing with your left, a pumpkin on your bum, placed exactly at 90°, while your left and right hanging-in-the-air leg bent in a perfect shape of hakenkreuz, all the while three NAZI hippies performing blood ritual, naked and chanting in a morse code on the background? Wow, that's really serious.
Third, in regards to Coco, sadly I have to side with them at this point. In spite that it IS their job to help you, I don't think anyone would appreciate being yelled scammers on so many bubbles, alongside with passive-aggresive "do you understand me now?" --which somewhat borderline racist--, especially because I have allocated hours trying to help you and the real solution is out of my hand because I am bound by the company refund policy. So, if I was in Coco's position, you'll be lucky I was just ignoring your chat. Unless... of course, it'll probably be a different story if the chat buble from Coco that you decide to crop turns to show otherwise. I might as well muted you from the group chat because you go ballistic there too, so yeah, maybe that's not 100% their fault.
Bottomline: you dig your hole by throwing tantrum. I understand that losing 0.3btc is not a pleasant cup of coffee, and I'm really sympathetic for that, I understand that you're frustrated and scared and certainly the lack of sleep did't help, but you make matter worse for yourself by going aggresive on anyone poking their head into your snowball of mess --spoken while holding my swear jar at arm length because I don't want your horde of swears and NAZI attack filled my jar.
You can't blame Canaan or anyone else to be extremely suspicious. I mean, go ask yourself, how likely is it for someone to have their ledger broken right after they made a huge transaction and asked for a refund to different wallet, and the person who goes very-very careful that they choose hardware wallet against cheap online ones somewhat forgot to backup the seeds? If I have to be honest, their reaction to raise a defense mechanism is very nice.
Oh, --fourth-- speaking of ledger...
Tell me exactly, how i can grand their conditions consider i don't have access to the wallet because the ledger is dead and i don't have the seed?
[...]
Uhh... maybe try to fix it? Or at least troubleshoot it?
https://support.ledger.com/hc/en-us/articles/4405497678481-Follow-device-repair-instructions. Try to submerge it in a nice cup of coffee, it seems both you and your ledger needed one --ok, the last sentence is not really necessary, LOL.
Bad excuse? Yeah sadly hardware dies without notification. It is not my fault, and even if it was, in the end its my money right?
Why i insist on a refund to new address ? Because i don't trust Canaan anymore and i want my money back ? Consider my ledger is dead, what other options i have than requesting my refund to wallet i have access to?
[...]
Fifth, and this is the last of my rambling, let me get this straight. According to your narrative so far posted here and there on this thread, you've do a research about Canaan before you decide to proceed buying from them, found so many red flags, but still decide to finalize the purchase, got cold feet, and then asked for a refund? Am I correct? Why? You have all of the red flags, and you still decide to continue, isn't that... well, theres no point on rubbing it further on you. But was it your fault? Hmm... *raised my shoulders*
Now, I've never heard of Canaan before, but I am somewhat sure if a customer from any marketplace platform or whatever online store there is, requested to cancel because they finally decide to go against their initial decision, especially if that request is several hours after the deal is finalized and the fund as well as the order is already processed, the patform or seller has every right to deny the request. Them agreeing on refunding you is already a good start.
Finally,
Canaan Online Shop, is there anything you can do about it? Granted, you're suspicious of the request of refund because the address is not the same, refund policy, and all other things said above, but given the buyer has passed all of the verification you asked, can you do an exception this time and allow the refund to go to the designated wallet? This account of his is disposable, but you have all of his details already, I think banning him from any further transaction with you by using that info for any further purchases is a punishment enough --not that I think he'll ever want to buy anything from you anymore, anyway.
If you still want conduct a further DD on his details, maybe put the fund into an escrow to hold until you're satisfied with your DD. Meanwhile, he can get less stress and more compliant because he is now sure his fund is safe and secure somewhere else.