Scammer - Sportbet.one
What happened - Ignored responsible gambling and numerous tries to ban account, whilst aware of my mental health and addiction.
Amount- £15000gbp
Payment method - EOS via coinbase
Proof of live chats and emails below;

Hi,

To be honest, initially i was seeking financial compensation as this company did ruin me, but i now just want to help others in my situation and try and get people to avoid this toxic company. Below is some evidence.

Hi,

Thanks all for the advise and confidentiality advice its much appreciated. I'll get working on what yous have all said.

To be honest at this stage I don't care about personal compensation, it's more about creating awareness as to how these companies operate.

At the start it was chasing losses, but this company will keep preying upon vulnerable gamblers such as myself so by raising this hopefully it helps to protect me whilst i go into rehab again, as well as helping to prevent the same thing happening to others.

Hi all,

Looking advice. I initially started betting with this company sportbet.one a year ago. I tried last may to self exclude and they made it impossible for me to do so. Ignoring requests via live chat and saying they couldnt even though their website advertised you can. I hit their self exclude in settings but it allows you to log straight back in and just says reenable account.

I waited their 4 days before account was meant to be excluded for good but their system didn't work. I complained about this and instead of blocking account they offered me bonuses to keep playing and this was after several emails and live chats begging for help.

Since then I've been able to create more accounts with them using same ipaddress and same crypto wallet. Ive begged them to help me and block me from creating new accounts or depositing via my crypto wallet and they just ignore.

I know I'm accountable for my addiction, but i just feel this company prays upon the vulnerable.

They've taken 20-30000gbp from me in the last year and offered me $1000 because their self exclusion wasn't working and advised me to create a new accohnt account to receive it knowing rightly i would lose it all to them again.

The ignoring of requests to self exclude and their broken system goes against their own policies stated on their website.

Any help in relation to this would be greatly appreciated.

Thanks,

Aaron

Below is some evidence;
From: sportbet.one <support@sportbet.one>
Sent: 25 September 2023 12:46
To: Aaron >
Subject: Re: Proof
 
Hi,

The customer success department has decided to award you a one-time No Deposit Bonus of $1000, taking into account your activity on the platform and the software error with the self-exclusion feature. To receive the bonus, you just need to log in to your wallet on the website and a new EOS account will be generated for you. This is because your previous account was deleted at your request.

In the future, you will be able to receive 20% cashback in the form of a No Deposit Bonus every Friday, as you have already been informed about earlier.

Sincerely,
Karin

Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)
Chat Transcript with Visitor 51043251
Chat started on 28 Sep 2023, 07:55 AM (GMT+0)
(07:55:44)   *** Visitor 51043251 joined the chat ***
(07:55:44)   Personal Concierge
Hi there! Players from UK can play without VPN. Also, you can enjoy no KYC & instant withdrawals!
(07:58:23)   Visitor 51043251
Hello
(07:58:29)   *** Julia R. joined the chat ***
(07:58:35)   Julia R.
Hello! Julia is here to help
(07:58:40)   Visitor 51043251
Hi, can I ask if you're licensed
(07:59:23)   Julia R.
We are a decentralized platform, so we do not fall under licensing
(08:00:37)   Visitor 51043251
Just the bottom of your page says licensed and secured
(08:00:56)   Julia R.
All our transactions are being processed by blockchain smart-contracts and are 100% public so you may confirm all our payouts here https://bloks.io/account/sportbet1bet
(08:01:02)   Visitor 51043251
Visitor uploaded: licensecertificate.pdf
URL: https://v2uploads.zopim.io/O/i/y/OiyoboKhfy4gSH2xcQbBDqoEgvn9DgTi/fc18993b1bc430e9b6bdde713a30dd81363c9be8.pdf
Type: application/pdf
Size: 1547087
(08:02:02)   Visitor 51043251
What's this at the botto
(08:02:18)   Visitor 51043251
Bottom of your page that states licensed and has a certificate of license
(08:03:19)   Julia R.
As we have casino part as well
(08:03:35)   Julia R.
So you may check this certificate
(08:04:34)   Visitor 51043251
Okay so they license your casino?
(08:06:52)   Julia R.
Here you have checked the certificate gaming license
(08:07:12)   Visitor 51043251
So does this allow your company to operate the casino?
(08:08:44)   Julia R.
Yes, is there any issue with that?
(08:09:43)   Visitor 51043251
Thanks, that's all I need to know. Just needed someone to contact based on my experience with your website.
(08:10:51)   Julia R.
Let me know if I can be of any assistance
(08:15:22)   Visitor 51043251
I've tried so many times and had no luck with your company. In fact when explaining about my addiction, you know what your company did, they offered me bonuses to keep me playing and to keep draining my wages from me. I've all the evidence, including failure of self exclusion, failure of duty of care and much more information that needs to be addressed. I've tried and tried with your company but sadly I've got nowhere so I need to present this evidence elsewhere now.
(08:16:50)   Julia R.
We can not cancel your account from our side
(08:17:22)   Julia R.
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(08:17:39)   Julia R.
We have only this way to cancel
(08:18:30)   Visitor 51043251
I've done that before, it failed to work, yous even acknowledge your system failed. I then self excluded again and complained and yous offer me a bonus even though I've made yous aware I'm a gambling addict, then advised to create another account and have a bonus even though I wanted account closed.
(08:18:35)   Visitor 51043251
This is really immoral
(08:19:18)   Visitor 51043251
I've also asked for owners details, head of company, management etc and every time been ignored
(08:20:04)   Julia R.
Could you please provide sbet account name
(08:20:24)   Visitor 51043251
aaronstokes1990@outlook.com
(08:20:38)   Julia R.
So I will be able to check
(08:20:48)   Visitor 51043251
Thank you
(08:21:19)   Visitor 51043251
This has been going on for months, I've all the evidence in my emails and screenshots if you want me to forward them on
(08:24:52)   Julia R.
Yes, I see
I see in history that agents informed you about closing account details
(08:25:37)   Visitor 51043251
Which was done
(08:25:52)   Visitor 51043251
Do you not see them also saying self exclusion stopped working when yous got hacked
(08:26:07)   Visitor 51043251
Do you not see them offering me bonuses even after I told them I'm a gambling addict
(08:26:24)   Visitor 51043251
There's a severe failure of duty of care here
(08:28:07)   Julia R.
Sorry, but we really do not have an option to close your account from our side
(08:28:28)   Visitor 51043251
Your own terms and conditions state to send an email for account closure
(08:28:36)   Visitor 51043251
So yous break them.
(08:28:47)   Visitor 51043251
I closed account and was told to reopen one for the bonus
(08:28:55)   Visitor 51043251
How can you not see that this is wrong
(08:30:19)   Julia R.
I can totally understand your frustration
(08:31:16)   Visitor 51043251
It's not just frustration, yous have robbed me of my life.
(08:31:40)   Visitor 51043251
An know fine well I'm suffering and yet allow it to happen, take no ownership, even when your company has made mistakes
(08:31:47)   Visitor 51043251
That's why I need to take this further
(08:33:43)   Julia R.
I will also send all of the information provided by you to our manager, thank you for letting me know about this case
(08:34:33)   Visitor 51043251
Okay thank you, and will they reach out to me?
(08:35:05)   Julia R.
Once get any reply on this information
(08:35:17)   Visitor 51043251
Will it be to my email?
(08:35:26)   Julia R.
Yes
(08:35:58)   Visitor 51043251
Okay thank you
(08:36:20)   Julia R.
Thank you for contacting us
(08:36:30)   *** Visitor 51043251 left the chat **

Hi can you link the proper channel for me please to post evidence?

Sorry guys if this is wrong forum, I'm just frustrated and down and out. I am now seeking counselling and trying to move forward again, and work on paying off my debt. I know I'm accountable to but it just seems like this company took full advantage of me for over a year knowing rightly about my struggles as i informed them 100x over in which ive the evidence like i produced above with chat logs and emails. I've buried myself in debt, but this company has made it too easy for me to feed my addiction.

Please avoid this bookmaker, they have ruined me. Their self exclusion scheme is waiting 4 days and you can log in anytime and just turn that off. They dont have any responsible gambling like their company advertises. They don't respond to complaints and they prey upon the vulnerable. Below is evidence of them giving out bonuses due to self exclusions not working so they're encouraging known addicts crying out for help to continue to gamble.

Hi,

The customer success department has decided to award you a one-time No Deposit Bonus of $1000, taking into account your activity on the platform and the software error with the self-exclusion feature. To receive the bonus, you just need to log in to your wallet on the website and a new EOS account will be generated for you. This is because your previous account was deleted at your request.

In the future, you will be able to receive 20% cashback in the form of a No Deposit Bonus every Friday, as you have already been informed about earlier.

Sincerely,
Karin


Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)

From: Chat Transcript <noreply@zopim.com>
Sent: 28 September 2023 09:36
To: aaronstokes1990@outlook.com <aaronstokes1990@outlook.com>
Subject: Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)
 
Chat Transcript with Visitor 51043251
Chat started on 28 Sep 2023, 07:55 AM (GMT+0)
(07:55:44)   *** Visitor 51043251 joined the chat ***
(07:55:44)   Personal Concierge
Hi there! Players from UK can play without VPN. Also, you can enjoy no KYC & instant withdrawals!
(07:58:23)   Visitor 51043251
Hello
(07:58:29)   *** Julia R. joined the chat ***
(07:58:35)   Julia R.
Hello! Julia is here to help
(07:58:40)   Visitor 51043251
Hi, can I ask if you're licensed
(07:59:23)   Julia R.
We are a decentralized platform, so we do not fall under licensing
(08:00:37)   Visitor 51043251
Just the bottom of your page says licensed and secured
(08:00:56)   Julia R.
All our transactions are being processed by blockchain smart-contracts and are 100% public so you may confirm all our payouts here https://bloks.io/account/sportbet1bet
(08:01:02)   Visitor 51043251
Visitor uploaded: licensecertificate.pdf
URL: https://v2uploads.zopim.io/O/i/y/OiyoboKhfy4gSH2xcQbBDqoEgvn9DgTi/fc18993b1bc430e9b6bdde713a30dd81363c9be8.pdf
Type: application/pdf
Size: 1547087
(08:02:02)   Visitor 51043251
What's this at the botto
(08:02:18)   Visitor 51043251
Bottom of your page that states licensed and has a certificate of license
(08:03:19)   Julia R.
As we have casino part as well
(08:03:35)   Julia R.
So you may check this certificate
(08:04:34)   Visitor 51043251
Okay so they license your casino?
(08:06:52)   Julia R.
Here you have checked the certificate gaming license
(08:07:12)   Visitor 51043251
So does this allow your company to operate the casino?
(08:08:44)   Julia R.
Yes, is there any issue with that?
(08:09:43)   Visitor 51043251
Thanks, that's all I need to know. Just needed someone to contact based on my experience with your website.
(08:10:51)   Julia R.
Let me know if I can be of any assistance
(08:15:22)   Visitor 51043251
I've tried so many times and had no luck with your company. In fact when explaining about my addiction, you know what your company did, they offered me bonuses to keep me playing and to keep draining my wages from me. I've all the evidence, including failure of self exclusion, failure of duty of care and much more information that needs to be addressed. I've tried and tried with your company but sadly I've got nowhere so I need to present this evidence elsewhere now.
(08:16:50)   Julia R.
We can not cancel your account from our side
(08:17:22)   Julia R.
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(08:17:39)   Julia R.
We have only this way to cancel
(08:18:30)   Visitor 51043251
I've done that before, it failed to work, yous even acknowledge your system failed. I then self excluded again and complained and yous offer me a bonus even though I've made yous aware I'm a gambling addict, then advised to create another account and have a bonus even though I wanted account closed.
(08:18:35)   Visitor 51043251
This is really immoral
(08:19:18)   Visitor 51043251
I've also asked for owners details, head of company, management etc and every time been ignored
(08:20:04)   Julia R.
Could you please provide sbet account name
(08:20:24)   Visitor 51043251
aaronstokes1990@outlook.com
(08:20:38)   Julia R.
So I will be able to check
(08:20:48)   Visitor 51043251
Thank you
(08:21:19)   Visitor 51043251
This has been going on for months, I've all the evidence in my emails and screenshots if you want me to forward them on
(08:24:52)   Julia R.
Yes, I see
I see in history that agents informed you about closing account details
(08:25:37)   Visitor 51043251
Which was done
(08:25:52)   Visitor 51043251
Do you not see them also saying self exclusion stopped working when yous got hacked
(08:26:07)   Visitor 51043251
Do you not see them offering me bonuses even after I told them I'm a gambling addict
(08:26:24)   Visitor 51043251
There's a severe failure of duty of care here
(08:28:07)   Julia R.
Sorry, but we really do not have an option to close your account from our side
(08:28:28)   Visitor 51043251
Your own terms and conditions state to send an email for account closure
(08:28:36)   Visitor 51043251
So yous break them.
(08:28:47)   Visitor 51043251
I closed account and was told to reopen one for the bonus
(08:28:55)   Visitor 51043251
How can you not see that this is wrong
(08:30:19)   Julia R.
I can totally understand your frustration
(08:31:16)   Visitor 51043251
It's not just frustration, yous have robbed me of my life.
(08:31:40)   Visitor 51043251
An know fine well I'm suffering and yet allow it to happen, take no ownership, even when your company has made mistakes
(08:31:47)   Visitor 51043251
That's why I need to take this further
(08:33:43)   Julia R.
I will also send all of the information provided by you to our manager, thank you for letting me know about this case
(08:34:33)   Visitor 51043251
Okay thank you, and will they reach out to me?
(08:35:05)   Julia R.
Once get any reply on this information
(08:35:17)   Visitor 51043251
Will it be to my email?
(08:35:26)   Julia R.
Yes
(08:35:58)   Visitor 51043251
Okay thank you
(08:36:20)   Julia R.
Thank you for contacting us

I've had the same problem with sportbet.one
 Mine started over a year ago, followed self exclusion protocol and waited 5 days and account still allowed me to sign back in and continue to gamble.

Complained as i lost thousands and they only offered $1000 back due to their failure in responsible gambling.

They told me to create a new account with them to receive the funds, and even offered me a bonus to keep playing, all this is after explaining to them my addiction. Ive emails, live chat logs etc to evidence this.

Since then ive used the account with them during relapses, as you can always keep opening it. Its a real problem for gambling addicts such as myself. They say they cant block IP addresses, yet they can see from others when they've abused bonuses etc.

The company is extremely immoral, ive a history of begging them to block accounts, which just got ignoref for months and cost me thousands.

Please, anyone with sense, stay away!

It's honestly so frustrating.. an the major downfall with being decentralised is having cowboys like this website just steal of customers when they feel like it.

Hi,

Thanks, I'll try ask gamblers. Casino guru give me another few sites to try also but nothing back yet. I think I've uploaded it right below. Thanks again for all the help.

Thanks guys I appreciate the support. I've screenshots of the conversation had but they didn't give very much information at all. Not sure how to attach documents on here as I'm new but I can email them across if someone can help me.


This was their response on casino guru -

Dear Stokesbombs, Dear Casino Guru Team,



The player account was closed due to multiple breaches of our Terms and Conditions.



(1) User created multiple accounts to circumvent Sports Risk management limits set for him. (Proof has been privately shared with Casinoguru representative)



(2) Based on evidence provided by our external risk management team, the account has been closed due to the observed use of software to systematically abuse our sports bet cashout system. All associated bets have been reversed.


Casino guru said because they're claiming a sports book issue they can't investigate. Casino guru never received evidence of multiple accounts because there was none. I was a new player with one account. I made one withdrawal the week previously and because I made a profit, they're saying I abused the cash out button even if at times my bets went on to win and others lose.

Honestly makes no sense,  I had an issue the night before with them as it wasn't letting me wager more than $20 at a time, so I said could they fix this or id have to use another site. Next day then I get account blocked and I'm being accused of multiple accounts. Then when complaining via casino guru it's sports book being able to cheat their system.. which is unheard of to me.

Now I'm left in limbo.. it just appeared to me they knew I'd likely leave after their service not being great so they refused to pay out following day and make up all the sketchy excuses. Please avoid.. and it is kineko.com sorry not .io.

Thanks for all the responses.. really appreciate any help I can get.

Thanks very much for the response and advice. Honestly, I wouldn't be wasting my time if I'd known I'd did something wrong. The money aspect is annoying but the sheer principle has left me with a sour taste and that's why I wanted advice on it. I've messaged efialtis and hopefully they're of help.

Appreciate you responding also and hopefully get somewhere and if not, then hopefully others think twice before using this website by seeing my post.

Thanks,

Aaron

Hi,

I'm looking some advice,


I opened an account with Kineko and made a withdrawal, then made another deposit and played and made a profit and tried to withdraw. Kineko refused my withdrawal and said I had multiple accounts, I said I don't and have only ever used one account and my coinbase would reflect that with deposits as well as my IP address etc. Then the narrative changed to I've used cheating software on their sports book, all because I use the cash out system to cash out my bets if they aren't going well, at a lower value. An some bets went on to win and others to lose, all part of it.

Anyway, because of this they closed my account even though I'd a balance of £900 and they're refusing to pay out. I contacted casino guru but as Kineko are claiming it's a sports book issue even though I used their casino and sports book, it means casino guru can't help.

Would anyone have any advice for me or is it just a lost cause? The money is one thing but out of sheer principle I'm finding it hard to just let it go as it seems all they've done is scam me from my winnings.

Any help is much appreciated.

Thanks,

Aaron