They banned my account for some reason, and they would e-mail me back after they´ve gotten a response from the Dutch post, have been waiting for 1 week, still no response
Don´t order from this site. Try alphabay, CHEAPER and DEFENITELY better. (escrow)
They ban accounts from unhappy customers. Shit site.
We've just emailed you back. As for not being able to log in, did you read what the info box on the account page says? Jesus Christ... we are disappoint. |
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The FAQ is based on our NL delivery rate from 2009 till October/November 2016. We honestly never had any problems in the Netherlands until very recently.
And you're absolutely right, we'll update this information not to cause any confusion.
Of course you don't but I did. NL customs does not always send a letter, would love to receive one but only friends of mine got them. At least 4 cartons send were "lost", in 2015 and 2016. Please email us about this. |
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Why do you say´´ Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.´´
Where do this say this, sorry? |
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It's not 0% and we're not scamming anyone - please read my reply above.
Sorry to say but at least my last 3 cartons send by you where never delivered and probably caught, other reseller on this forum also can't ship anymore without being caught in the Netherlands. Your FAQ tells it's not forbidden to receive cartons, in NL it is. It's a bit misleading for the peeps who don't know how to use Google. I took again a gamble to order from you to deliver it to NL, it didn't arrived as expected. I tried and it didn't work. You are promoting that you have a 100% delivery to NL but that's not the case anymore. That was years ago. I can understand the peeps here. Better change the FAQ because it's outdated for a while, at least for NL customers. No hard feelings btw  The FAQ is based on our NL delivery rate from 2009 till October/November 2016. We honestly never had any problems in the Netherlands until very recently. And you're absolutely right, we'll update this information not to cause any confusion. |
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You are a regular customer that got fucked over, just like me. Nothing to do anymore.
Your parcel got stopped at the border (the tracking number says that). Our ToS clearly state that we don't do refunds on seized orders, tracked or not tracked. We're following the contract (which you've agreed with when buying from us) - please re-read #3 from our ToS and feel free to tell me how did we exactly "fuck you over". It would also be nice if you could stop spamming our thread. Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%?
It's not 0% and we're not scamming anyone - please read my reply above. Please email us at hello@dutyfree.io and don't forget to mention your order number and I will look into this for you. We truly never had a single carton seized in Spain since we started this business in 2009. Please pick the "Tracked delivery" option and we can guarantee delivery or your money back. |
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...i presume this to be much higher in reality.
And you're basing your assumption on what exactly, on one occurrence? |
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Just to update, I never did receive my package...
Was it tracked? If so, did you get in touch with us? |
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Hey Karl,
I filled in the contact form on your website yesterday, but I haven't received a reply yet.
Could you take a look at my enquiry? The message was about a parcel that has been sent back to you.
This issue has been resolved. |
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You should really stop wasting time on these scammy copycats and buy from the shop which started it all  www.dutyfree.io |
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how much do these cost in your country that you order them from a website?
You'd be surprised to find out how much smokes cost in say New Zealand, or Australia. |
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Have not received anything and double checked my address. Everything is correct. Shipment was to USA
 Sorry, but your feedback score looks uninspiring. Bearing in mind the order you've mentioned has been dispatched without a tracking number, am I right in assuming it has actually arrived and you're now asking for a free carton? Absolutely not. I am a regular customer and bought from you under my old account many times. My old name was stolen and used to scam. I am still very legit as always and your email response said that they were returned to you. Please update my order ONLY and maybe not make another accusation As I said previously, you have a very bad reputation and your order #60668 has been dispatched without a tracking number, which makes it untraceable. We'll stick to our Terms. |
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Have not received anything and double checked my address. Everything is correct. Shipment was to USA
Sorry, but your feedback score looks uninspiring. Bearing in mind the order you've mentioned has been dispatched without a tracking number, am I right in assuming it has actually arrived and you're now asking for a free carton? |
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Hi I'm in UK. order #60685 1 cart Winston blue , 1 Camel Blue Received letter from Border Force after 4 weeks stating that the goods was seized and I have to pay 47 GBP for 200 cig which means I have to pay a total of 94GBP + the initial order cost of 63 GBP that means 20 packs of cigarettes will cost me 157 GBP which will come to 7.85 GBP /pack a higher price than buying it from local store where I can get a pack of Winston Blue if reduced 6.49 GBP. In top of that I have to go in the town where the seized goods are and complete forms or whatever. Is nowhere stated in dutyfree.io FAQS that the excise duty or other penalties will make impossible to get it for a decent price in UK. I read before ordering but ofcourse nothing in the FAQS saying the orders from UK you washing down the drain your money completely. So is 100% for cigs to be sized if you're in UK. At least in my case. 6 years ago I ordered from some USA online store 10 Winston Red but don't remember the name of the store, also received letter after 1 month and goods was seized. Based on assumption that you might photo shopped a letter from Border Force dutyfree.io won't refund your order if seized . What about the reference number of that letter? you can check the validity of that number don't you? So dutyfree.io what's the deal here? We talked extensively about this sort of situations both in our Terms (under #3) and FAQs (under "Will you refund me in case I am asked to pay the excise duty?”). We can only re-dispatch your order to you free of charge if you refuse the parcel and it gets sent back. |
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Well they arrived and couldn't be happier. 4 days delivery to UK is pretty insane! Ordered on Friday evening Shipped on Monday (With tracking) Arrived on Friday morning. Smoke like a dream, packaging was very discrete - High res images below:      10/10 for service, packaging, speed and product! Thanks again mate, always good to know this awesome has been here through the years. I'll get back in touch when the mrs finishes these! Whoa, thanks for the stellar review and the pics! Enjoy your smokes! |
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Massive bump for the big man DutyFree, been around for a long time and I'm sure reliable as ever. Been a few years since I've ordered from the beast himself, but, thought I'd plug his OpenBazaar store with my order! After 20 or so minutes I cannot figure how to imbed an image so link below.  Hope to receive them soon mate, let me know if there's any trouble with the PGP! Thanks for the vouch, we'll ship your order on Monday |
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Hi,
Will the Chesterfield Red ever be available again to order ?
I'm checking your site regularly if it's available.... But it's not.
Heya geoffrey, I'm afraid they stopped producing/importing them so they've been out of stock for the past half year. I would say the chance of Chesterfield Red reappearing is low to non-existent, really sorry about that! Why wouldn't you go for L&M Red Label, Winston Red or Bond Red instead? They're all quite similar to Chesterfield Red. |
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Hi only order number 59572 has still not turned up ordered on the 11th of March and I have not received a customs letter.
We have discussed this in previous posts on this thread. I have been holding out from ordering as I just want a solution to this problem.
Just got back to you via email to resolve the issue. Hi guys!
There is no activity here since the 31st of May? I placed an order yesterday but no confirmation mail and on my account it says "Paid, being handled". Nothing is changing since then. I sent a mail to them an hour ago but still nothing. I go to their twitter account and same as here, no acitivity since 31st of May. Has something happened?
There was a slight problem with the mail server so the email notifications were not sent, but the issue is fixed now - sorry for the inconvenience. |
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That's a nice way to talk to you clients.
How do you want us to talk to you when you keep on about bashing Dutyfree.io and advertising our competitor on a bunch of threads? We're providing a service while sticking to our ToS, but you're just a mean dude with a lot of time on his hands. |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too..  Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast. And hopefully will do the same when they have grown. From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving. How about you stop whining already? WE CANNOT GUARANTEE DELIVERY FOR UNTRACKED PARCELS AND IT IS UP TO YOU TO PAY A TINY BIT EXTRA FOR THE TRACKING SERVICE - it's written all over on our website and we discussed this with you a million times. Sorry, but we can't keep on repeating the same thing over and over again over email. |
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Still not a tracking number received for order number 60402 reply!!
Not sure what the panic emails are all about - we were away for the weekend and sent you the tracking number the next working day! |
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