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only (OP)
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May 26, 2016, 03:38:50 PM |
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Hi only order number 59572 has still not turned up ordered on the 11th of March and I have not received a customs letter. What is the next stage now?
The tracking number says it arrived to your country on the 17th of March - did you try following this up with your local post office? |
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only (OP)
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May 26, 2016, 03:39:30 PM |
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Hello, I have ordered 2 cartons but want to pay more for registered mail but you need to send me a email to: schrootje96@hotmail.com. Than i can send more!!!! Reply soon! Ordernumber: 60402 Heya, just sorted things out for you. |
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WarrEagle
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May 26, 2016, 04:30:14 PM |
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Good prices, but that site design, yuck!
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julian6
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Activity: 7
Merit: 0
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May 27, 2016, 04:11:24 PM |
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Good prices, but that site design, yuck!
Tastes differ, I love it!  |
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biggbox
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May 27, 2016, 04:53:58 PM |
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Are you able to declare the package other than tobacco? |
1Cr9iLWm2dSGH8259VQd2wDzpkR63jGVjW
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only (OP)
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May 28, 2016, 01:23:06 AM |
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Good prices, but that site design, yuck!
Tastes differ, I love it! We kinda love it as well, thanks |
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only (OP)
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May 28, 2016, 01:23:41 AM |
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Are you able to declare the package other than tobacco? We are not, but there's no real need to do so |
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julian6
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Activity: 7
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May 28, 2016, 12:18:26 PM |
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Good prices, but that site design, yuck!
Tastes differ, I love it! We kinda love it as well, thanks Got a question though, I send you an email about this too  I placed an order on May 24 and it's still on 'Paid, being handled' status.. order #60384 Im craving some dutyfree smokes  |
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day1234
Newbie
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Activity: 13
Merit: 0
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May 28, 2016, 10:57:18 PM |
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Hi only order number 59572 has still not turned up ordered on the 11th of March and I have not received a customs letter. What is the next stage now?
I do yes they have no idea where they are, we have had previous talks about this on this thread The tracking number says it arrived to your country on the 17th of March - did you try following this up with your local post office? |
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Newcoins2020
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May 29, 2016, 02:50:37 PM |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
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julian6
Newbie
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Activity: 7
Merit: 0
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May 29, 2016, 03:29:23 PM |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too.. |
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Newcoins2020
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May 29, 2016, 03:50:43 PM |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too.. Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast. And hopefully will do the same when they have grown. From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving. |
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CryptoBjorn
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May 29, 2016, 09:37:50 PM |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too.. Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast. And hopefully will do the same when they have grown. From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving. That's the problem when you use shipping. I am not sure if your package was hold by customs or whatever reason. But next time you should ask them to sent it either insured or tracked. So you are safe from these kind of problems. |
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gijsje1234
Newbie
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Activity: 2
Merit: 0
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May 29, 2016, 09:43:18 PM |
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Still not a tracking number received for order number 60402 reply!!
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HarryKPeters
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May 29, 2016, 10:06:26 PM
Last edit: May 30, 2016, 12:17:38 PM by HarryKPeters |
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Edit: I was contacted by Karl and we've worked out a resolution. I wil get 4 cartons reshipped tomorrow. Since it will be tracked it should be ok.
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only (OP)
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May 30, 2016, 08:33:26 AM |
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Still not a tracking number received for order number 60402 reply!!
Not sure what the panic emails are all about - we were away for the weekend and sent you the tracking number the next working day! |
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only (OP)
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May 30, 2016, 08:35:55 AM |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too.. Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast. And hopefully will do the same when they have grown. From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving. How about you stop whining already? WE CANNOT GUARANTEE DELIVERY FOR UNTRACKED PARCELS AND IT IS UP TO YOU TO PAY A TINY BIT EXTRA FOR THE TRACKING SERVICE - it's written all over on our website and we discussed this with you a million times. Sorry, but we can't keep on repeating the same thing over and over again over email. |
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Newcoins2020
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May 30, 2016, 08:06:31 PM |
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I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too.. Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast. And hopefully will do the same when they have grown. From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving. How about you stop whining already? WE CANNOT GUARANTEE DELIVERY FOR UNTRACKED PARCELS AND IT IS UP TO YOU TO PAY A TINY BIT EXTRA FOR THE TRACKING SERVICE - it's written all over on our website and we discussed this with you a million times. Sorry, but we can't keep on repeating the same thing over and over again over email. That's a nice way to talk to you clients. Either way I did not mail you i sent you a message a few months ago remember... So other users got the same problem probably. And just for fact's sake, the tracking option was advertised later, not when I ordered... |
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only (OP)
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May 31, 2016, 01:16:24 AM |
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That's a nice way to talk to you clients.
How do you want us to talk to you when you keep on about bashing Dutyfree.io and advertising our competitor on a bunch of threads? We're providing a service while sticking to our ToS, but you're just a mean dude with a lot of time on his hands. |
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day1234
Newbie
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Activity: 13
Merit: 0
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May 31, 2016, 10:51:42 PM |
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Hi only order number 59572 has still not turned up ordered on the 11th of March and I have not received a customs letter.
We have discussed this in previous posts on this thread. I have been holding out from ordering as I just want a solution to this problem.
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