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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 13, 2013, 01:29:13 PM

Quote from: Gareth (BitInstant) on April 13, 2013, 06:44:24 AM Quote from: FYourself on April 13, 2013, 06:35:24 AM Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon' I know you guys are trying but I'm really getting impatient. I just sent this manually Gareth, can you please reply to me? I've been waiting since 4/6 with no word. URSAY promised a resolution or update within 24 hrs on 4/8, but I have received no updates at all. Here are my details again. At this point I don't even care about the transaction, I just want a refund. Please help! Order ID 0924b57f-f8ea-498f-a637-77ef7200bfb6 Quote ID 143d1e28-ba25-4bee-9ed0-adeac7b15438 Event ID 5361f8c4-b593-4faf-a74e-61856ac96dcd Fees (inclusive) 1.99%% Amount you paid $1000.0 USD Amount you will receive $980.1 USD Delivery Deadline Sat Apr 6 18:44:38 2013 Destination exchange Bitcoin to email Sat Apr 6 17:45:57 2013 45f39f48-1262-4835-be1f-29df807c7ebe Quote for new transaction Sat Apr 6 17:45:59 2013 145c1b0f-11ad-402f-939d-72d868fbab6a Coinapult PIN added Sat Apr 6 17:44:38 2013 5361f8c4-b593-4faf-a74e-61856ac96dcd New Order Sat Apr 6 17:44:33 2013 8228dd74-4fe2-4170-9f07-ab4cdd1410ea Waiting Sat Apr 6 17:48:33 2013 f4e943c4-8e5c-4de8-a5e0-102a39ee9dda Dwolla verification begin Sat Apr 6 17:48:35 2013 15bcba97-1ebe-4c89-9bf7-ab917233f1a0 Dwolla passed first round verification Sat Apr 6 17:48:35 2013 e6b688e2-37c5-450f-8b12-61b173e0fae0 Dwolla transaction confirmation begin Sat Apr 6 17:49:29 2013 f0304034-e126-4823-a0c2-3dfdd2a68a0d Dwolla passed second round verification Sat Apr 6 17:49:29 2013 55fff134-724c-42a0-9d83-f507bce1e7b8 Dwolla verification complete Sat Apr 6 17:49:30 2013 f0b20a47-daaf-4c7a-8960-5be08f68af19 MTGox Order Loading

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 12, 2013, 09:12:17 PM

Quote from: URSAY on April 12, 2013, 09:04:59 PM Quote from: CMurphy3639 on April 12, 2013, 08:55:43 PM I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys. The only thing I have is the ZipZap reference #27832823 or my email. All new issues are logged at... bitinstant.com/contact Thanks. URSAY, I have been a supporter of all you've done so far, but I've had it. My transaction of $1,000 from last Saturday, April 6 STILL has not gone through. I was added to the list on April 8, with the promise my problem would be resolved within 24 hrs. It has now been 3 days since then and I've received no update, and no one has followed up. This is UNACCEPTABLE. I want a full refund of my money or I will be taking legal action as well.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 10, 2013, 03:42:50 PM

Quote from: URSAY on April 10, 2013, 02:40:11 PM IMPORTANT UPDATE I am being told that I may have access to the new support software management sometime today. In the meantime I need to keep trying to help. If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions. I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket. WANT HELP? Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status. Thanks! Hi Ursay, I'm on the 4/8 list with an unresolved issue. I just sent you a PM with my info again. Thanks!

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 09, 2013, 03:07:22 PM

Quote from: URSAY on April 09, 2013, 03:01:53 PM Done checking PMs. Getting into this thread. Working support list for 4/9 will be posted soon. Closed version will be final around noon or 1 pm and then I move on to a 4/10 list. We are closing the lists at this earlier time because it allows us to get to your issues faster. Thanks guys. Hi URSAY, I see several people from the 4/8 list have received their orders, but I still have not. Could you please update me on my status? Here is my info again: Order ID 0924b57f-f8ea-498f-a637-77ef7200bfb6 Quote ID 143d1e28-ba25-4bee-9ed0-adeac7b15438 Fees (inclusive) 1.99%% Amount you paid $1000.0 USD Amount you will receive $980.1 USD Delivery Deadline Sat Apr 6 18:44:38 2013 Destination exchange Bitcoin to email Timestamp Event ID Event type Sat Apr 6 17:45:57 2013 45f39f48-1262-4835-be1f-29df807c7ebe Quote for new transaction Sat Apr 6 17:45:59 2013 145c1b0f-11ad-402f-939d-72d868fbab6a Coinapult PIN added Sat Apr 6 17:44:38 2013 5361f8c4-b593-4faf-a74e-61856ac96dcd New Order Sat Apr 6 17:44:33 2013 8228dd74-4fe2-4170-9f07-ab4cdd1410ea Waiting Sat Apr 6 17:48:33 2013 f4e943c4-8e5c-4de8-a5e0-102a39ee9dda Dwolla verification begin Sat Apr 6 17:48:35 2013 15bcba97-1ebe-4c89-9bf7-ab917233f1a0 Dwolla passed first round verification Sat Apr 6 17:48:35 2013 e6b688e2-37c5-450f-8b12-61b173e0fae0 Dwolla transaction confirmation begin Sat Apr 6 17:49:29 2013 f0304034-e126-4823-a0c2-3dfdd2a68a0d Dwolla passed second round verification Sat Apr 6 17:49:29 2013 55fff134-724c-42a0-9d83-f507bce1e7b8 Dwolla verification complete Sat Apr 6 17:49:30 2013 f0b20a47-daaf-4c7a-8960-5be08f68af19 MTGox Order Loading The event log has not been updated since. Weighted Avg at time of order was $138. Thanks!

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 09:57:44 PM

Quote from: pennypack on April 08, 2013, 09:52:30 PM URSAY, I was added to the support list for yesterday 4/7. I have not seen any update on the status of my ticket. Can you please provide me one. Outside of you telling me I was added to the list there has been 0 contact from bitinstant. Also you need to remove the words guaranteed from your website. This is anything but guaranteed as it does not sound like your company is honoring the quoted price, because of this I along with many others have lost what could become a very large amount of money. I am concerned by these reports of older guaranteed orders being filled at the current price. My large order was place on Saturday at a much lower price. Are you still honoring that guarantee? If not, I would like a refund as well.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 09:27:03 PM

Quote from: URSAY on April 08, 2013, 09:19:10 PM UPDATED v.3 Working support list for 4/8 below. Final version will go up later tonight. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys! synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man / Leepie / joker006 When/how will we be contacted regarding these issues? Thanks.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 08:58:22 PM

Quote from: URSAY on April 08, 2013, 08:55:22 PM Quote from: seekup on April 08, 2013, 08:44:28 PM Please help. I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support. My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem. Thanks. Order ID #? Quote #? Any info? Thanks! Order ID 0924b57f-f8ea-498f-a637-77ef7200bfb6 Quote ID 143d1e28-ba25-4bee-9ed0-adeac7b15438 Event ID 5361f8c4-b593-4faf-a74e-61856ac96dcd Thanks

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 08, 2013, 08:44:28 PM

Please help. I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support. My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem. Order ID 0924b57f-f8ea-498f-a637-77ef7200bfb6 Quote ID 143d1e28-ba25-4bee-9ed0-adeac7b15438 Event ID 5361f8c4-b593-4faf-a74e-61856ac96dcd Thanks.

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