Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

This morning I used the new MX code and my 2 orders processed fine. 

[shadumdum]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

[Singlebyte]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

[crazyjunk]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

apparently it does because ursay just answer my second post.

[URSAY]

I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys.  The only thing I have is the ZipZap reference #27832823 or my email.

All new issues are logged at...

bitinstant.com/contact

Thanks.

[shadumdum]

hey URSAY!

Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know

[CMurphy3639]

I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys.  The only thing I have is the ZipZap reference #27832823 or my email.

All new issues are logged at...

bitinstant.com/contact

Thanks.

But it is REQUIRING me to put in a QuoteID to submit my ticket.  Hence my question here.

[btc_lurker]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

apparently it does because ursay just answer my second post.

Indeed, I wish I had that luck to get any non-automated replies. Congrats!

[shadumdum]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.

[Singlebyte]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.

And we believe you......NOT

[URSAY]

Can we cut the spam please ?

By the way, Bitinstant representatives, why are you lying so much ? I entered all the data needed at that /contact page some days ago and then I received an automated message telling ".. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention. ..". Yet, I see a lot people around here that had their problem solved after depositing their money like 1 or 2 days ago, but my issue has been going for one week now and I know other people that are waiting even longer.

Why are you solving issues in "first to complain louder / first to serve" order ?

We are not solving issues in the "first to complain louder / first to serve" order.  I occasionally will solve the simple issues which I have the power to resolve as I see them.  More complex issues must be escalated to level 2 support.  Every problem is different and requires a unique solution.

[shadumdum]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.

And we believe you......NOT

You can believe whatever you want to, but bitinstant will come out of this with positive reviews because most people are being helped. Maybe being an asshole doesn't work to get people to help you.

[URSAY]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

I'm not sure the system will let you use the old acct. #.  Use the new MX #. 

[refundmyMONEY]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.

And we believe you......NOT

the only proof that bitinstant isnt a ponzi scheme that ill accept is when they stop accepting deposits and solve everyones complaints
since theyre not willing to do this themselves, the only choice left is to tell others to stop depositing and to call bitinstant what it behaves like, and appears to be unless they change

[seekup]

I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys.  The only thing I have is the ZipZap reference #27832823 or my email.

All new issues are logged at...

bitinstant.com/contact

Thanks.

URSAY, I have been a supporter of all you've done so far, but I've had it.

My transaction of $1,000 from last Saturday, April 6 STILL has not gone through. I was added to the list on April 8, with the promise my problem would be resolved within 24 hrs.

It has now been 3 days since then and I've received no update, and no one has followed up. This is UNACCEPTABLE.

I want a full refund of my money or I will be taking legal action as well.

[URSAY]

hey URSAY!

Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know

I spoke with someone today regarding the execution price issues.  They are hoping to resolve some of those issues today if they have not started this already.

[refundmyMONEY]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

[Singlebyte]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.

And we believe you......NOT

You can believe whatever you want to, but bitinstant will come out of this with positive reviews because most people are being helped. Maybe being an asshole doesn't work to get people to help you.

Now I know you are a stupid plant.........

[URSAY]

I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys.  The only thing I have is the ZipZap reference #27832823 or my email.

All new issues are logged at...

bitinstant.com/contact

Thanks.

But it is REQUIRING me to put in a QuoteID to submit my ticket.  Hence my question here.

Use your browser's history to go back and retrieve your order / quote ID # perhaps?  

[Singlebyte]

I will spend a ton of time calling your ass out

http://bitinstantscam.com/index.php

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone  goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!

BitInstant Lawsuit, BitInstant Class Action Lawsuit, BitInstant.com, Where to buy Bitcoins, Charlie Shrem, Yankee, Ursley, BitInstant Scam, http://www.linkedin.com/in/charlieshrem

Send me my coins, and dont charge me a fee!! I want them at market price to... I will be on Linkedin next!!