Official Newbie BitInstant Support Thread (Active Customer Support)

[man]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

[yellowbellypig]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

[URSAY]

*UPDATED v.3*

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Some of these issues are resolved but not all are updated as so.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006

[URSAY]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

New to Bitcoin?  There's a lot to learn!  Please do your research before you suggest such things.  Thanks! 

[mwp]

I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.

Added to 4/8 support list thanks! 

Thanks for the response. Sorry about the repeated emails and calls, I'm just a little nervous about this whole thing. Please let me now if there is anything I can do to speed up the process. Also, will I be receiving the BTC based on the exchange at the time of my payment? Or will it be the current inflated price? Let me know when you get a chance. Thanks again.

[ocbitcoin]

We just received BTC today for the $1500 that we deposited on Apr 02.

So that is resolved.

The problem is that it was executed at a price around ~$190 rather than ~$120 when we first bought it.
That is a big difference. How do we submit a ticket to resolve this? Thanks.

[i4151]

I'm having an issue as well. I used cash to bitcoin address and I've yet to receive my bitcoins.

Here are the details:


Quote ID   6ce09e60-ca78-48aa-9b61-ba5f393a20cd
Event ID   aa22cbaf-1cc3-42db-a6d4-72142020d534
Fees (inclusive)   3.99%%
Amount you paid   $270.0 USD
Amount you will receive   $259.227 USD
Destination exchange   Bitcoin Address
Destination account   xxxxxxxxxxxxxxxxx

Can I be added to the support list? If there is any information I missed, please let me know. Thank you.

[jack789]

I sent cash to bitinstant via Zipzap/Moneygram at CVS store yesterday.... It's almost 24hr... Nothing happens... Could you please take a look.... My order info is here....

Quote ID   4391f8f3-6f6c-4f70-8434-80ea75fe9b8e
Event ID   616c1cda-66b0-4d17-b148-804d4d5b6297

[URSAY]

I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.

Added to 4/8 support list thanks! 

Thanks for the response. Sorry about the repeated emails and calls, I'm just a little nervous about this whole thing. Please let me now if there is anything I can do to speed up the process. Also, will I be receiving the BTC based on the exchange at the time of my payment? Or will it be the current inflated price? Let me know when you get a chance. Thanks again.

When you receive your order, if you have a problem, we can open another support ticket.  One step at a time.  Thanks!  

[URSAY]

We just received BTC today for the $1500 that we deposited on Apr 02.

So that is resolved.

The problem is that it was executed at a price around ~$190 rather than ~$120 when we first bought it.
That is a big difference. How do we submit a ticket to resolve this? Thanks.

Can you provide me with more info regarding your order? 

[yellowbellypig]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

New to Bitcoin?  There's a lot to learn!  Please do your research before you suggest such things.  Thanks! 

From the outside the only reasonable explanation for the INSUFFICIENT FUNDS issue and people having to wait DAYS for their money is that bitinstant is using new money to fund old transactions. There could be a perfectly reasonable explanation for these issues but since one hasnt been provided we can only assume.

I truly dont care either way as long as I get my coins though  

[URSAY]

I'm having an issue as well. I used cash to bitcoin address and I've yet to receive my bitcoins.

Here are the details:


Quote ID   6ce09e60-ca78-48aa-9b61-ba5f393a20cd
Event ID   aa22cbaf-1cc3-42db-a6d4-72142020d534
Fees (inclusive)   3.99%%
Amount you paid   $270.0 USD
Amount you will receive   $259.227 USD
Destination exchange   Bitcoin Address
Destination account   xxxxxxxxxxxxxxxxx

Can I be added to the support list? If there is any information I missed, please let me know. Thank you.

Added thanks!  

[seekup]

*UPDATED v.3*

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Some of these issues are resolved but not all are updated as so.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006

When/how will we be contacted regarding these issues? Thanks.

[URSAY]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

New to Bitcoin?  There's a lot to learn!  Please do your research before you suggest such things.  Thanks! 

From the outside the only reasonable explanation for the INSUFFICIENT FUNDS issue and people having to wait DAYS for their money is that bitinstant is using new money to fund old transactions. There could be a perfectly reasonable explanation for these issues but since one hasnt been provided we can only assume.

I truly dont care either way as long as I get my coins though  

This is simply incorrect.  We are working on your issue.  Thanks! 

[303]

@Ursay

Order ID   dbdd93f3-93e6-4b9c-9d8c-6e4ec5b7ab4e
Quote ID   433408cf-3de5-4076-ad21-da582ebaf708
Event ID   36330314-dc46-49eb-81f8-749d063451a7
Fees (inclusive)   1.99%%
Amount you paid   $500.0 USD
Amount you will receive   $490.05 USD
Delivery Deadline   Mon Apr 8 18:49:56 2013
Destination exchange   Bitcoin Address

Failed dwolla's 2nd verification for some reason, but not failed enough to take my $ out of my account. Please help.

I think what is really pissing people off here is that having to post in a thread on a forum is unacceptable customer service. You guys are making enough money off the interchange (probably what's holding up our funds) and transaction fee to hire a few more CS agents for the live chat and email outreach. It's a new industry and I imagine many people are thankful the service you provide exists, but any customer goodwill dries up instantly when our money vanishes and nobody responds.

[Statesman]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

I don't know aout ponzi scheme, given that I have used this service before, but it is CERTAINLY concerning, that when the price of BTC rises after they've issued a GUARANTEED quote, they seem to have trouble getting the coin to us.

I appreciate everything you're doing URSAY, but you're the only response I've gotten after contacting Bitinstant via support e-mail, phone, reddit messaging, and direct PMs. The coin that I was guaranteed at a particular price, that I have successfully paid for, with confirmation from my vendor, has NOT been funded to my wallet as of the time of this writing.

Deposit made on 4/7/13. On the support list for 4/7/13. Again, URSAY, you seem to be working hard and we do appreciate it, but short of us having our coins, it's not enough.

Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712

Moneygram deposit -> Bitcoin wallet. I did the same transaction on 4/6 with ZERO problems; had the coin before I got home. But BTC didn't rise 5-10% THAT day.

Let's see some action, Bitinstant. You won't have a bigger fan, or a louder supporter if I can simply get my coin to my wallet, as quoted, as guaranteed, as promised.

[URSAY]

*UPDATED v.3*

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Some of these issues are resolved but not all are updated as so.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006

When/how will we be contacted regarding these issues? Thanks.

You should see your transaction go thru at some point.  If it does not then check back with me.  I would give it at least 24 hours on a failed transaction.  I am almost always here on the forums and in this thread.  Thanks!

[URSAY]

You guys are making enough money off the interchange (probably what's holding up our funds) and transaction fee to hire a few more CS agents for the live chat and email outreach. It's a new industry and I imagine many people are thankful the service you provide exists, but any customer goodwill dries up instantly when our money vanishes and nobody responds.

Scaling up to meet demand that triples almost overnight does not happen in 1 day. 

[joker006]

You guys are making enough money off the interchange (probably what's holding up our funds) and transaction fee to hire a few more CS agents for the live chat and email outreach. It's a new industry and I imagine many people are thankful the service you provide exists, but any customer goodwill dries up instantly when our money vanishes and nobody responds.

Scaling up to meet demand that triples almost overnight does not happen in 1 day. 

What's stopping you from putting a notice on your website about all of the transaction problems?

[man]

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

New to Bitcoin?  There's a lot to learn!  Please do your research before you suggest such things.  Thanks! 

Hey!  I didn't "suggest" anything.  I just asked a question!  The fact that you would impugn my question only furthers my concerns rather than assuage them!