Why this insane exchange rate

1728$ is actual btc rate at 9:47 am forum time

1364$ is wirex btc exchange rate

27% markup, is this not fair?

we are losing 1/3 rd of our Bitcoin withdrawal.

Can you guys please fix this today. Please do not charge from us your customers more than 5 to 10%.

Hi Wirex,

This is my support ticket #91578.

It will be much better if you fee can be control or use https://bitcoinfees.21.co/ recommendation.
My transfer was 24H ago and you system send it with 90.2 sat/B. (https://tradeblock.com/bitcoin/tx/cd87cd52e172507a8993b1c948ad429d3a2dad9872ac96b983f2ef2ac9aff5e2)

Happy to ear that you exchange rate will be better.

If you can find out where my funds in wallet disappear.

Pls, pls, make your support faster.  

Thank you.

Thanks for the trust. Please, give us your support ticket number so we can track the issue with the support team.


As you know, This month We have just launched a new version of the platform: Wirexapp v2.0. And today, we launched the first revisions, Wirexapp v2.1, where most of the general issues have being addressed and corrected (including the heavily mentioned Wirex Bitcoin Rate ). Please, feel free to make your own review. We are always doing our best to keep up to date, and we are good listeners.

I don't get your point. What choice I had other than block the card myself when I noticed that unauthorized transactions? You are saying I should have waited 14 days, but I waited for 21 days already! Normally, the refund would be credited to the bank account. But being a Wirex customer I even don't know where is the account which my card is linked to. Also, i've re-read my conversation with your support and it appears that money actually never left my account because the transactions were not settled.

However, it is still unclear to me what will happen after my account is unlocked? Will i be able to transfer funds to another card? If not, how can I access money then?

P.S I've got a Visa, not Mastercard

normally when a chargeback form is filled (which is the case in your situation as I can see), the refund goes to the same card. It could very well be that yours cannot be processed because you had blocked your card yourself.
Getting the money back could be much more complicated in such case, not to mention transferring it to another card - what you should have done really, is wait for the official 14 days for the issue to sort itself out via the standard MasterCard processing rules..