Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[Wirex]

My Bitcoin balance is not showing up in the account after many confirmations, please check and you guys should work on your backend to avoid such issues in the future.

they dont work with ecoin since i start using it only problems and problems and we pay fees and hiden fees but they dont do their work when my btc will show up i will widraw and broke rhe fucking cards and will never use it agaîn im dont with this ecoin

Hello. Please avoid spreading misinformation about Wirex. No one paids any hidden fee on Wirex. If you need support with the platform, please write to support@wirexapp.com. If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit

[1715444256]

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[Wirex]

Sir Could you answer my question please!!! @wirex

Hello again Ale. I have already answered your question several times. If you cannot verify your Wirex account, the bank can return to your PayPal account. However, this might take up to 4 months. Please, contact the support team and answer their questions about this issue

[marty123]

My Bitcoin balance is not showing up in the account after many confirmations, please check and you guys should work on your backend to avoid such issues in the future.

Hello. If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

Please check private message for my email.

Thank You.

[Wirex]

Wirex guys, could you please re-add the exchange rate of fiat transaction when using an ATM?
Thanks

Hello Doktor. I don't understand the question. What do you mean by "re-add the exchange rate of fiat transaction when using an ATM"?

[eduBTC]

Why are you charging much more than your competitors?

Provider	Xapo	Wirex	CryptoPay	SpectroCoin	Uquid	AdvCash
You get EUR for one BTC	1097.39	1041.92	1095.25	1103.76	1103.86	1092.86
Margin	1.76%	6.73%	1.96%	1.19%	1.19%	2.17%
Card Price and one year fees	20	29	27	21	28.99	14.99
Loading fee	0%	0%	1%	0%	1%	1
You get EUR for one BTC final	1077.39	1012.92	1057.29	1082.76	1069.35	1076.87

The Bitstamp price is 1117.1 EUR for one BTC

[marty123]

This is my support ticket number: 86441

Please solve the issue fast.

Thanks.

[doktor83]

Wirex guys, could you please re-add the exchange rate of fiat transaction when using an ATM?
Thanks

Hello Doktor. I don't understand the question. What do you mean by "re-add the exchange rate of fiat transaction when using an ATM"?

I load up my card and convert BTC to EUR.
Then i go to a ATM machine and since im in Serbia, EUR gets converted to RSD and i get RSD from the ATM machine.
The exchange rate for EUR-RSD is for ex. 124RSD = 1 EUR.

This is the info i want to see (bolded), it was there before on e-coin.

[evok3d]

why is your bitcoin rate showing as € 1051 compared to the live price of € 1125.
I really like your service, i think its one of the best, but thats is a huge difference in exchange rates, then you charge rates on top when i exchange to euros as well as when pulling out cash. Does not seem very fair.

Will I get a refund for this? How long has this been the case? Will you be emailing all the people who got the wrong rate to give them extra money due to fault at your end?


https://pbs.twimg.com/media/C9rHIHvXUAEn-tr.jpg

Live BTC Price: € 1125

Wirex BTC: € 1051

Why?

[marty123]

My Bitcoin balance is not showing up in the account after many confirmations, please check and you guys should work on your backend to avoid such issues in the future.

Hello. If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

Waiting to make an ATM withdrawal fast, please resolve it guys haha

you can see Bitcoins sent on the right and the balance not updated on the left



Most likely some bug in the backend of your website, which should automatically update the balance once Bitcoin is deposited in the account.

So far i am super satisfied with your service, please fix this issue haha



P.S- Support ticket: 86441

[doktor83]

Right now :

BTC

Poloniex : 1270$
Wirex    : 1132$

I think that's not ok.

[AlejandroCOL]

C'mon my friend, I just transfered 81 USD in bitcoins from my coinbase wallet to wirex and it haven't appeared yet on my wirex account, I'm very concerned about it because it was my last resort in a foreign country to pay my hotel expenses, I need it very urgent, I've opened a pair of tickets:

86662
84805

my user is ale.astudillo.c@gmail.com
http://imgur.com/q2Hq9VL
http://imgur.com/WjrkQu0

[gosha@e-coin]

So far i am super satisfied with your service, please fix this issue haha



P.S- Support ticket: 86441

fixed. please, let me know if there are still any issues/questions

[gosha@e-coin]

Right now :

BTC

Poloniex : 1270$
Wirex    : 1132$

I think that's not ok.

@doktor83 @evok3d eduBTC

it's been discussed already - nothing to do with our fees, but with blockchain fees. Known issue, developers are working on ways of solving it, should be fixed by the next update

[MrGonzo]

Right now :

BTC

Poloniex : 1270$
Wirex    : 1132$

I think that's not ok.

@doktor83 @evok3d eduBTC

it's been discussed already - nothing to do with our fees, but with blockchain fees. Known issue, developers are working on ways of solving it, should be fixed by the next update

Have you read the comments here lately? Your employee (or yourself?) pretends there is nothing wrong with such fees and call it "win-win situation for customers" and "best Bitcoin price from around the world".

[gosha@e-coin]

Have you read the comments here lately? Your employee (or yourself?) pretends there is nothing wrong with such fees and call it "win-win situation for customers" and "best Bitcoin price from around the world".

too many people talk too much. thanks for pointing this out, will look into it

[marty123]

Thank You Wirex team, my issue is resolved and fixed promptly, now Wirex interface is working faster than ever. Best service 5 out of 5 stars rating.

[asc80]

On 28 March I had to block the card after I noticed two unauthorized transactions in my account. Since then the card balance ($1567.58) is locked.
Can I get my money transferred to another card, please? Ticket #76159

[gosha@e-coin]

On 28 March I had to block the card after I noticed two unauthorized transactions in my account. Since then the card balance ($1567.58) is locked.
Can I get my money transferred to another card, please? Ticket #76159

normally when a chargeback form is filled (which is the case in your situation as I can see), the refund goes to the same card. It could very well be that yours cannot be processed because you had blocked your card yourself.
Getting the money back could be much more complicated in such case, not to mention transferring it to another card - what you should have done really, is wait for the official 14 days for the issue to sort itself out via the standard MasterCard processing rules..

[gosha@e-coin]

Thank You Wirex team, my issue is resolved and fixed promptly, now Wirex interface is working faster than ever. Best service 5 out of 5 stars rating.

thank you!

[asc80]

On 28 March I had to block the card after I noticed two unauthorized transactions in my account. Since then the card balance ($1567.58) is locked.
Can I get my money transferred to another card, please? Ticket #76159

normally when a chargeback form is filled (which is the case in your situation as I can see), the refund goes to the same card. It could very well be that yours cannot be processed because you had blocked your card yourself.
Getting the money back could be much more complicated in such case, not to mention transferring it to another card - what you should have done really, is wait for the official 14 days for the issue to sort itself out via the standard MasterCard processing rules..

I don't get your point. What choice I had other than block the card myself when I noticed that unauthorized transactions? You are saying I should have waited 14 days, but I waited for 21 days already! Normally, the refund would be credited to the bank account. But being a Wirex customer I even don't know where is the account which my card is linked to. Also, i've re-read my conversation with your support and it appears that money actually never left my account because the transactions were not settled.

However, it is still unclear to me what will happen after my account is unlocked? Will i be able to transfer funds to another card? If not, how can I access money then?

P.S I've got a Visa, not Mastercard