Kurt stop ignoring my question; if we want to refund and send this JUNK back can we do that? simple yes or no?? can we send all this JUNK BACK FOR A REFUND OR NOT?  Hi, No refunds will be issued on the Jupiter 3TH/s miners. However, as I stated in my previous post, if you are experiencing any problems we will of course replace any faulty items and work with you to get your miner up and running. |
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So I went all "datorhall" on my set up. Was able to drop my temps by over 10c. chugging away at 3.5 TH/s  how is this getting 3.5 when its only 17 boards |
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What delivery date did KNC promise for the Neptune ?
I didnt get 18 working boards, I got 18 boards and NO PASTE OR WIRE, unable to test without the paste great knc I can even see the paste smudges on the boards where you have tried to clean the chip |
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can someone please tell me what my replacement was meant to have in it? ? i have 18 boards half with no thermal paste and the other half with smeared thermal paste across the board am I supposed to buy my own thermal paste for the heatsyncs? am I supposed to buy my own wire to tie town the heatsyncs? someone tell me what the fuck is going on |
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Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
agree, where is batman when you need justice |
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KnC declared today that their 3TH Super Juniors are safe to run and refuse to issue refunds. My last reply to them, now let the courts decide
Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.
My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.
I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.
I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.
I have explained you in detail per email that I do not trust your mining equipment any longer.
As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
If they sent you replacement boards; you are compensated in the eyes of the law. I don't see what ground you have to bring it to court. You'd best talk with a lawyer before you waste too much energy on that. CE certification is required for power supplies, not the components, and since the TOS clearly states you are agreeing you are a business, you are then NOT even a consumer, and are rejected from any "Consumer Protection Laws." is this true, are we not protected? |
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DONT LOOSE SIGHT ALL SUPER JUPS SHOULD BE ABLE TO BE FULLY REFUNDED
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so legally we can ask for a refund after getting shit super jups?
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i cant believe what Im hearing,
ohh well bottom line is if they dont deliver we take all the gear for free and cloud hashing in june
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Yeah that's right, you're getting double super Jupiter's. You want a third Neptune on top of that?
of course I do |
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so if we got super jups we dont get a third batch neppy? is this right? is this madness i am reading right? Nope because you got it 3 months earlier can they do this, i mean if you are a private batch neppy buyer and convert your order to super jup SURELY you should still receive the same bonus, they have clearly stated that if you are part of those orders you get double right? someone that is super amazing come and reply to this and tell me what I want to hear. tell me they cannot do this |
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rather second hand ones  |
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ill buy with free shipping to nz
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so if we got super jups we dont get a third batch neppy? is this right? is this madness i am reading right? |
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title says it all
state your price
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does anyone know where the fans plug into with the super jups? dont think they fit on controller |
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so do you guys think i should refuse the frakenjup? ill still get stung with 400 dollers shhipping
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i have a miner in the country, please can someone tell me what my best approach is, step 1: do I tell UPS and refuse the package??? step 2: do I pay the duty and then spend a small fortune on 3 1200PSUs just to wind up with a broken machine??? step 3: step 2 and demand 3th in hosting? step 4: step 1 and demand 3 th in hosting? hopefully you all have a step 5 for me many thanks team please keep up the pressure on KNC I've never refused a package from UPS so I don't know what that entails. If you're in the US, there is no duty, tax or VAT. I have no idea what other countries charge. We haven't received official word from KNC on how they plan to rectify this situation. So until then, who knows? Then again, we may never hear anything from them. If you do refuse shipment, you have fewer cards to play, in my opinion. There is a tiny, tiny chance that your units may be ok. And preliminary word on the KNC forum suggests that they may ship extra units to make up for any deficiency. So there is a chance that you may ultimately end up with more than 3THs. But do NOT count on that. KNC are CHEAP BASTARDS and you can almost be certain they will ultimately do less than you would expect. I will be charged around 1500-2000 in import tax in my country, ontop of that i need to buy 3x 1200w psu. this is looking very very grim |
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i have a miner in the country, please can someone tell me what my best approach is, step 1: do I tell UPS and refuse the package??? step 2: do I pay the duty and then spend a small fortune on 3 1200PSUs just to wind up with a broken machine??? step 3: step 2 and demand 3th in hosting? step 4: step 1 and demand 3 th in hosting? hopefully you all have a step 5 for me many thanks team please keep up the pressure on KNC |
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