I did not receive promised compensation 3LTC for each day your delay (LA30MH)
Paid 8th May, promised delivery in 3 days.
You shipped 26th May, so it is 14 days my mining loss.
Same thing here. Paid BTC on 5/14/2014 2:51:32 PM Order shipped on Monday May 26th, 2014. Response when I asked for the LTC compensation: asiabtc: "your shipment is not delayed over 1 week. there is no ltc." This was after he asked me for my LTC address so that he could send compensation upon sending of the miner. Won't be ordering from here again. Ouch. Sorry to hear. Live and learn, I guess. I've offered to assist in their sales/front end/support operations but Jack doesn't seem interested. Oh, well.  Honestly people. I can tell you how it works. I am tired of how people like Jack operates and lies. It does a lot of damage to our community. As a co-founder of Gaw Miners, I am based in Shenzhen. I know of intricate details of the supply chain. Jack has on multiple occasions emailed me and declared that he has 1,000 if not 10,000 units coming in. Please, I work in the industry and he expects me to believe he put down $1m - $10m to buy stock. LA never use their own money and rely on presales and hitting targets demanded by manufacturers through groupbuys. To me LA operates in either 2 ways: 1. Sell the latest miners that has eta dates. When promises are made, it can not be kept as the promise are either outright lies or too optimistic. Causes a lot of anger from customers, but customers have a short memory as LA seems to have the lowest prices. This leads to point 2. 2. Rather than sell stock at higher margins, LA and multiple others alike in China sell stock at super low margins and make it up for the 1st or 2nd week of customer's miners. Go do a BTC or LTC calculation on a calculator and you can see how much % profit can be made in the first 2 weeks. Chinese resellers are the biggest culprits. There is no doubt in my mind LA has your miner, its just in their farm hashing for their account. Chinese labour is super cheap to setup miners and take them down after use. Gaw Miners has high integrity and a huge brand to protect and we have never and will never do that. Customers and people in the community needs to understand this business model, and if you continue to want to buy from resellers like this. It is your choice. Other culprits are other Chinese agents on this forum and the biggest culprit is Dragon Miners. atari02, i don't know your name.i don't know why you lie here. check out your price: (HOSTED) THE BLACK WIDOW 13 MH/S+ ASIC SCRYPT MINER (WEEK THREE), USD1899, ready on 9th, June. LA30MB,USD 3500, stock ready. and the price of very MHS is 25% cheaper than GAWMINER. who is more greedy? its you, GAWMINER, NOT LIGHTNINGASIC. i can ensure one thing. if LIGHTNINGASIC webstore price is higher than Gawminer webstore price ,based on same delivery date,same chipset i will pay back two time of the difference. there is war between LIGHTNINGASIC and GAWMINER now. You do what you need to do. But I can't stand here seeing you undermine the confidence and trust of the community while I know what is going on. Why promise 48 hours shipping to close a sale, when you had not intentions of keeping it? Your actions is stronger than words. ps you responded to my criticism in 5 mins but you are MIA to your customers, people who pay good money and deserve better. Do right by your customers. |
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im not defending LA, but you atari02 are pretty lame to come here and throw dirt in them, while u advertise your company , if you are a profesional company, u dont do that kiddie stuff
You are right, I didn't mean to advertise but comment as a member of the community. All references has been removed. |
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I did not receive promised compensation 3LTC for each day your delay (LA30MH)
Paid 8th May, promised delivery in 3 days.
You shipped 26th May, so it is 14 days my mining loss.
Same thing here. Paid BTC on 5/14/2014 2:51:32 PM Order shipped on Monday May 26th, 2014. Response when I asked for the LTC compensation: asiabtc: "your shipment is not delayed over 1 week. there is no ltc." This was after he asked me for my LTC address so that he could send compensation upon sending of the miner. Won't be ordering from here again. Ouch. Sorry to hear. Live and learn, I guess. I've offered to assist in their sales/front end/support operations but Jack doesn't seem interested. Oh, well. Honestly people. I can tell you how it works. I am tired of how people like Jack operates and lies. It does a lot of damage to our community. As a co-founder of mining manufacturer, I am based in Shenzhen. I know of intricate details of the supply chain. Jack has on multiple occasions emailed me and declared that he has 1,000 if not 10,000 units coming in. Please, I work in the industry and he expects me to believe he put down $1m - $10m to buy stock. LA never use their own money and rely on presales and hitting targets demanded by manufacturers through groupbuys. To me LA operates in either 2 ways: 1. Sell the latest miners that has eta dates. When promises are made, it can not be kept as the promise are either outright lies or too optimistic. Causes a lot of anger from customers, but customers have a short memory as LA seems to have the lowest prices. This leads to point 2. 2. Rather than sell stock at higher margins, LA and multiple others alike in China sell stock at super low margins and make it up for the 1st or 2nd week of customer's miners. Go do a BTC or LTC calculation on a calculator and you can see how much % profit can be made in the first 2 weeks. Chinese resellers are the biggest culprits. There is no doubt in my mind LA has your miner, its just in their farm hashing for their account. Chinese labour is super cheap to setup miners and take them down after use. When your miner is delivered late, they are just stalling with any excuse or just ignoring you. Customers and people in the community needs to understand this business model, and if you continue to want to buy from resellers like this. It is your choice. Other culprits are other Chinese agents on this forum. |
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its not nice to spam other people's thead ...
Sorry you are right, I didnt even realise. Edited and removed. Though I still will voice my opinion based on my inside knowledge. |
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Bought my Gridseed Blade through then, lightning fast delivery within 4 days from Hong Kong!!! Any pricing you can send me would be appreciated, ready for me Mega Hasing Thanks for the comment. We have ultra fast delivery from both within USA and from Hong Kong. The new miners are already for sale with prices and delivery dates here: http://www.gawminers.com/gaw-scrypt-miners/REMEMBER, WE PAY FOR YOUR DAILY MINING TIME FOR DELAYS!!! But we are certain we will not ship late. The ship date is conservative and we want to change this industry by keeping promises on ship dates. |
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You are shipping in a month and have no pictures of actual units, at the least yet to be populated cases and boards?
We will have video of hashing units and more pictures of actual boards in the coming days. Having resold Gridseed only, we will never sell futures on vapourware. We have this solution ready to hit the market at stated dates. Production is in progress. We are so sure that we offer to pay for your daily mining for delayed shipment. |
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The price is too high for your la 90 considering the difficulty goes up everyday even if you ship by 15th may and customers receive by 20th may it will take them 3 months to make the money back they paid for the miner let alone profit. I suggest a price drop as many sellers are selling this same item from http://www.innosilicon.com/ all around even on alibaba.com. If you can re consider your price and guarantee a working item with the warranty as you explained I might be able to get many people to order this even a group buy. Anyone can grab the A2 image from the website and say I can deliver at what date, blah blah blah. I am from Gaw Miners and we are the biggest reseller of Gridseed. Now Gridseed told me today that they have 25 unit soon and through the month of may will only have about 100 of these. Given that Gridseed has inked an exclusive deal with A2 then what stock do you think that anyone on this forum will actually have. Probably only samples and unstable betas. Gridseed has been successful for only one reason - they deliver. And they never sell futures. When they sell at most they are a few days away from having stock. And Jack you say you can ship hundreds of this, that's an outright lie. A2 will be in low quantities for the month of May. Production plans are not even in place for ramping up. |
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Hi Everyone, Thank you all for your support. This groupbuy thread is now CLOSED. If you have any ASICs requirement please visit www.gawminers.comGAW Miners has the resource and customer support ticketing system to provide the best customer service. They are able to handle a huge volume of sales enquires, after-sales service and tech support.
For existing customers, any help or support required, please PM or email me at alex.huynh38@gmail.com |
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Hey Alex,
I received my order a few days ago, thanks! But there was no raspberry pi included. Can you reply to my PM?
Thanks in advance!
Same, Blade arrived ok, but no Raspberry Pi. Have sent questions on Skype, I see Alex/atari02 online all the time, but no response to messages.  HI Kebabman, Sorry I may have missed your skype messages in the huge volume I get a day. Please resend you enquiry by PM or email alex.huynh38@gmail.com. I'll response to your need immediately. |
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Alex,
You told me my package was being picked up by your shipping agent the 17th of april. As of today i have not received a tracking number. Can you please give me an update regarding my order?
Thanks!
Sorry due to easter, the agents office was closed. But I managed to get you the tracking number. PM sent. |
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GAW miners have the best reputation today. They have been around for a short time and as a member of the Gaw team, I can tell you we always do right by customers. I extend my apologies for your experience and I have PM you to make up for what was lacking. As an extension of Gaw miners I do my best to make customers happy. I am organising groupbuys here to get better prices for customers, but I understand sometimes the lack of response can be frustrating. I encourage all from now on to contact Gaw and they will provide service on my behalf.
Alex
Alex, I have not received any PM from you. My review outlines our correspondence, or lack thereof. I just want to know if you shipped the cables that you said you were going to ship. If you haven't, and GAW is taking care of service, please forward my information to GAW and have them contact me. I shouldn't have to chase down service like I have had to. The fact that I get a faster response because of a negative review than I do through direct email is upsetting. I would have given you a more positive review had you been more communicative. -Fuse I am still waiting on a response, either via email, PM, or response in this thread. -Fuse Well, it looks like you'll respond to other people, but not me. I guess that's what kind of customer service a $3400 order gets you. Let this be an example for people considering orders with Alex.-Fuse Hi Fuse, I am sinecerely. I never received the email you sent me. PM me which email account you sent it from. I would have replied your email. Secondly, in the long message you posted, I missed the very last bullet point about still needing cables, so I didn't reply. I have PM you to find out what you need and for your inconvenience I am willing to make up for my failure to serve you with a refund. Alex |
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Hi Alex. I pmed you a few days ago. Can you please send me the tracking information? Thanks!
Hi Flowan, shipping details PMed to you. Check inbox. |
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I got proposal from GAW that for the waiting time and hard times with Atari I'll get 2 units in place of the broken one that I have received.
I'll post when I will get that items. For now waiting for reply about shipping.
Thumbs up! Please do repost your experience. |
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With the amount of negative feedback being left in his threads regarding similar service, and my recent experience with this order, I would not recommend Atari if you value customer service. You will probably have a better experience with GAW. While I have not purchased units from them, I can appreciate their reviews and the reported levels of customer service they give their customers.
Careful with that. GAW clean their threads of negative feedback. They also bribe unsatisfied users with free hashpower - maybe not a bad thing by itself but it skews their public reputation. In reality expect delays, missing parts, slow to non-existent customer service, the usual. I disagree with you. GAW's reputation speaks for itself in sale volume. I can tell you now we are probably the largest distributor of Gridseed products. And this from starting way behind the curve. There reason for that is we do our best to make customers happy. We cannot control the price of Gridseed products, so when prices are heavily reduced it is reflected in the market. It is not that we make huge margins originally be we step down as the price goes down. When customers are unhappy we even go to the point for sending extra units and giving back credits. i don't think there is anyone else out there that is that dedicated to the community. Sure, you may have had a bad experience but give us a second chance and we will always make it right. |
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Atari02 has made promises to me via PM
I held up my end of the deal.
Atari seems to have gave up on his end.
Not impressive. Add that to so many complaints from customer I've referred. I rate you 2nd last just before the dead last FuckZoomHash.
I will hold my end of the the deal we made via PM. The problem is not many of your referrals have mentioned your referral and none of them has asked for the discount. I am not greedy and I will hold true to my promises. I have PMed you asking you what you believe is the number of referrals you have made and I would be delighted to honour it. Honestly there has been a few that have used your referral discount and in the end no one actually proceeded. The same with MajorBorn's referral program. At the start there was a handfull but it dropped of after a couple of weeks. |
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I purchased 20 units from Atari, and I can not in good conscience recommend his service to anyone. My experience has been as such: - I ordered on the 25th of March.
- I didn't get a response from Atari until the 29th saying that shipping would be on Tuesday(April 1).
- Tuesday and Wednesday came and went, no update.
- I emailed him both days and didn't receive a response until Thursday, in which he stated he missed the DHL pickup, and he'd extend a $100 credit towards my next order. I asked that he just include the USB cables in my order instead so I didn't have to source them. He agreed, and said he'd send double the USB cables, which is cool, but I don't need 40 cables at the moment.
- Friday came and went, no email.
- Saturday came, and he sent the tracking.
- I got the units on Monday(April 7th), but because I was in the middle of a home move, I wasn't able to open up the boxes and check everything out until the next night when I found out I was missing the barrel connector power cables. I ordered 4 PSUs, so you would think that I would have received something.
- I emailed Atari on the 8th stating my displeasure with the fact that I didn't receive the power cables.
- I sent another email on the 10th asking if he was going to do anything about the missing cables.
- Atari emailed me later that day saying he would get them out ASAP.
- I haven't heard anything from him regarding tracking or shipment confirmation, so I sent another email yesterday. I still haven't heard back.
At this point I am purchasing power cables from Amazon. I can't wait on him any longer. On a slightly positive note - when he does respond, he is accommodating. But again, that's when he responds. I understand that he may have bit off more than he can chew with these group buys, but if he wants to continue to do business, he needs to rethink how he does customer service. Perhaps hiring someone to respond to emails and handle the PR side of things might turn the tables for him. With the amount of negative feedback being left in his threads regarding similar service, and my recent experience with this order, I would not recommend Atari if you value customer service. You will probably have a better experience with GAW. While I have not purchased units from them, I can appreciate their reviews and the reported levels of customer service they give their customers. -Fuse GAW miners have the best reputation today. They have been around for a short time and as a member of the Gaw team, I can tell you we always do right by customers. I extend my apologies for your experience and I have PM you to make up for what was lacking. As an extension of Gaw miners I do my best to make customers happy. I am organising groupbuys here to get better prices for customers, but I understand sometimes the lack of response can be frustrating. I encourage all from now on to contact Gaw and they will provide service on my behalf. Alex |
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Just an update for my purchase, i bought 20x pack which still didn't receive, spend $3100 which is now $2200.
Just a easy and quick question as you are not replaying my(or is it not only me?) email/PM, are you gonna make up the price difference or you want me to return the 20x package when i received(probably next month) my order?
Gbyg, I would be happy to refund you the difference between the price you bought for and the current price. Sorry for the late reply, as I have been burning the midnight oil the last two day due to a huge shipment of Gridseed products to get out to all customers. |
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This is a public notice for ivankoh who is purchasing 5 blade units and will have it dispatched on Tuesday 15th April.
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at 1.200$ I will consider buying anything above is just too expensive right now
You could be waiting a while mate. At this price it is selling like hot cakes. We have practically sold our first batch (a lot more than 500) in 2 days. |
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