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1  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 25, 2014, 12:03:39 PM
Btcx, Dargo

So now 3 days passed since your announcement, and my USD withdraw is still pending. If I try to cancel it I get "internal Error" message.
I replied to the ticket to get it converted in Euro, but no answer...

Net Result: my money blocked since 20 of Jan (33 days..) and no support answer on my ticket since 13 of Feb (10 days ago) despite my replies...

That red cancel button is misleading because you actually can't cancel withdrawals after the first minute or so after you place them (we need to change this so the button turns grey or something similar). A support agent will answer your ticket, but the update is that we'll be cancelling all the outstanding withdrawals soon (should be tomorrow) and then we'll start the euro conversion. We couldn't cancel the withdrawals immediately because we needed to go through them and double check to make sure we don't cancel any that have already been sent. We're working to get this done as soon as possible, but it's a highly manual process, so it's not fast. 

Dargo, still no progress.. it's not acceptable behaving like this. Kraken knows I am blocked since 35 days now, so if I am really an exception or unlucky user please give the right priority to this manual process!

Thanks Karim
2  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 23, 2014, 08:12:42 AM
USD Deposits Temporarily Disabled

Unfortunately, we've reached the limit of our US bank's capacity to deal with the volume on our account. Many USD withdrawals have been delayed beyond a limit we can accept, and it reflects poorly on our service. Rather than continue to disappoint, we've decided to suspend USD deposits until a more robust banking partner is acquired. In the meantime, USD withdrawals and trading will continue to be available, though we strongly encourage USD traders to shift to our EUR pairs. Most major banks will allow you to send EUR even if your account only holds USD.

All pending USD withdrawals not already in transit will be canceled within 24 hours and users will have the funds available again.

In order to lighten the burden on USD withdrawals and speed up the process, we're offering a 2% bonus for users willing to convert their USD balances to EUR balances. You may then trade EUR or withdraw EUR. EUR withdrawals are generally processed within 1 business day. If your bank only supports USD, withdrawing EUR to it will likely result in a < 1% conversion fee. Please contact us for details.

If you still wish to receive your USD withdrawal, please resubmit it.

Personally, I want to apologize for the long delays some of you have experienced with your USD withdrawals. I know how important it is to have your money when you need it and we've failed to provide timely service. I have been pleased with our banking partner for EUR, and the level of service we've been able to provide there. I appreciate your patience while we navigate the treacherous waters of the legacy banking system. The weather is nice in San Francisco but I'm glad you're not picketing outside our office Smiley

USD Deposits Temporarily Disabled

In order to lighten the burden on USD withdrawals and speed up the process, we're offering a 2% bonus for users willing to convert their USD balances to EUR balances. You may then trade EUR or withdraw EUR. EUR withdrawals are generally processed within 1 business day. If your bank only supports USD, withdrawing EUR to it will likely result in a < 1% conversion fee. Please contact us for details.


but how can I convert my USD Balances in EUR Balances? I see no options on Kraken for this operation

Let us know that you want to convert to EUR by replying to your support ticket (or open one if you don't already have one). You can also PM me with your ticket number.

Btcx, Dargo

So now 3 days passed since your announcement, and my USD withdraw is still pending. If I try to cancel it I get "internal Error" message.
I replied to the ticket to get it converted in Euro, but no answer...

Net Result: my money blocked since 20 of Jan (33 days..) and no support answer on my ticket since 13 of Feb (10 days ago) despite my replies...

3  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 20, 2014, 11:49:15 AM
Did you miss the "Please contact us for details" at the end of the paragraph you quoted?

I did... how should I contact you to get details? I have already a one month old Service Request opened for this USD withdraw transfer.
4  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 20, 2014, 11:42:50 AM
USD Deposits Temporarily Disabled

In order to lighten the burden on USD withdrawals and speed up the process, we're offering a 2% bonus for users willing to convert their USD balances to EUR balances. You may then trade EUR or withdraw EUR. EUR withdrawals are generally processed within 1 business day. If your bank only supports USD, withdrawing EUR to it will likely result in a < 1% conversion fee. Please contact us for details.


but how can I convert my USD Balances in EUR Balances? I see no options on Kraken for this operation
5  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 19, 2014, 06:07:07 PM
easily explained... 9 times out of 10 it will depend on your receiving bank. once Kraken have sent the funds, they are sent. it's up to your bank to accept it.

First of all: given the withdraw is pending, how can you be sure this is sent?

Second point: What about 1 out 10 case? Moreover I am not able to cancel the pending withdraw as I get "Internal Error".

The point here is: what type of support am I getting for my problem? I acknowledge it could also be a target bank problem, but how should I know? should I guess because I am reading this forum? this is not serious, and lot of money blocked now since 1 month is not serious..
6  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 19, 2014, 11:38:36 AM

obviously you are not a great supporter Wink
Most of the fiat issues are caused by the bank of the user and not by Kraken/their bank. As you can read here on the forum, it helps to switch the bank. Then deposits and withdrawals are very fast, most of the time just 1 day.

So I am saying above my Withdraw is pending since 1 month with no support, no clear communication of what is the issue, only occasional standard answer ("we are looking with priority to your problem etc.." ).

So Serpens66 even if it is my bank problem (which I don't think), don't you think in 1 month somebody from the kraken support should communicate me this information to let me take action?
7  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC on: February 19, 2014, 08:35:27 AM
Hello dargo,

I am writing you to to have direct support with my problem with kraken.
my withdraw is in "pending"  status sice 20 jan...  I am really frustrated about support and to understand a valid reason why my money is blocked since 1 month...

Can you help?  SR # 16858

Thanks!
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