Are you using their application on your smartphone? Usually, that's the easiest way to get verified because of the verification thing you need to undergo if you want to have the higher-tiered accounts. I remember that you have to have your face in the oblong-shaped thing, and you need to move around your head—something like that. Please take photos of your IDs on the app itself, not taken with the camera app on your phone. I think after that it should be done.
Yeah, this is the right thing to do and this is now being adopted by many others for their KYC or verification purposes. When this verification system started to be used, there were many problems but now I think the system has improved a lot. Just the other day, there is an online banking operating here in my country and the same system is used the only problem is that my ID was issued more than 20 years ago when I was still young so when it recorded my current face it detected that the ID got a younger version of me. I am hoping they will continue on improving this KYC system much more that it is being utilized by Binance itself. And I am also hoping that Binance has a good department harmonizing everything and solving problems related to the KYC they adopted.