Welcome to the Forum of us old schoolers
Their responses like that do leave a lot to be desired.
The ability for them to:
1. Payout less than advertised or normal payouts for similar hardware is ok.
2. A month of downtime is acceptable downtime with the only compensation being a small break in electricity fee for less than the time it was down
3. Random price limits and or no trading of shares at all for some miners. For example S17 is MAX 50 USDT and Z11 is MIN 5.00 with basically everyone wanting to sell at that price.

These three things need to be addressed in a way to reassure clients big and small that HashNest has some interest in calming our nerves with their recent irregularities.
Especially as things are looking very good for miners, even small miners can attract and scare away whales(I personally talk to 1 on here about this in private)
Even taking a small hit on overall profit margins will make up for it with a larger flow of client cash coming in to buy up miners, fees from withdraws and share selling, and being able to charge a higher price per miner or electric fee.

A type of Service Level Agreement spelling out compensation for the above issues when they persist would be amazing.

In the S4 and S5 days, I never said a single bad thing about Hashnest as they were perfect! Not a single issue.
However as others have said, since Bitmain no longer owns it, it has been a bit rocky.

I do appreciate all the work you do Hashnest! Please appreciate our feedback as well!

I asked support why I seemed to be getting half of what I should be getting based on the hardware and their response was as follows:

"Dear Customer,

Thank you for contacting us.

Many S17 miners have run more than one year, hashrates are less than theoretical and many miners are offline, we are still repairing them. All users share the total hashrates.

S19 is better, are all brand new miners. Sorry for all inconvenience caused!"

So basically without getting into all of the funky math, they are openly admitting that their claims on potential returns are false. There's nothing to indicate whether you are buying (hashrates from) a used or new S17 device.   

As of the time this was written, the S19 has an amortization rate of over a year.  Since they start to break down after a year, you will never see a return. 

The majority of the comments in the last two pages indicate that payouts are no where close to what is advertised regardless of the coin or hardware. Digging through the discussions also reveals Hashnest and Bitmain  are owned by different people even though the site makes it appear that they are part of the same company.

Anyways, if got here via Google, this is my Hashnest review and experience with them.  It's possible that everyone posting here who is having issues with returns is an outlier but I would say it's not a good idea to engage them as a retail customer.   Maybe things have improved since this was written but try before you buy if at all possible.

I hope this does not get deleted.  It took a while to find this forum and some honest feedback.

Hello everyone, can someone help me? my account has been locked for security reason, i did verification twice, 1 month before, second time 1 week before, support ignored me last week, blocked in telegram group, no one answer me for 9 days, 1 month i can't unlock my account, someone can help me here?
if what i can do all screenshots.
http://prntscr.com/xcm9pl
i was tired waiting for responde once per month.

Same here. Every day i got half of amount that HN calculator showing durring previous day.

how can we sell hashrate tokens ?

i cannot see any market related to them

Anyone getting full payments now for Z11 and such ?
Does the maintenance fee seem to be reduced properly?

and how can we sell  s19 hashrates

once there was a market to trade hashrates , do you consider it back again .

So 39 days offline for Z11 no revenue... 28 days of discounted maintenance fee. I have no words

@HASHNEST When will Z11 be back online? It's been so so long

how can we sell hashrate tokens ?

i cannot see any market related to them

Right now things are not looking good as they have been having issues with properly paying out.
I am not sure as far as the Pacmic 2020 goes, but currently it would be unwise to invest into this company until they respond to current issues.

Hello everyone!
My auestion is about pacmic 2020

If i use the formula on hashnest site : BTC profit = Unpaid principal USD * 0.0462% / current exchange rate i get infinite numbers of payouts. So have hashnest minimum payout?
What happens after the investment amount will paid? How to calculate what profit i'll get if BTC has stable price and stable difficulty?

Day 19 without payments ...