We are glad you were able to contact Mychoice about your card. This was an issue with Mychoice card issuer and not E-Coin. Regardless we are glad the issue has been resolved.
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En Wirex queremos invitarte a forma parte de nuestra comunidad. Por eso estamos entregando Tarjetas de Débito Virtuales Visa de Wirex para que las uses como desees. Ademas, contesta las siguientes preguntas y participa en un sorteo de 5 Tarjetas Plásticas Wirex exclusivas para quienes respondan.
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Your card is active and has a balance of $310,69 as your image shows. Our debit cards issued by our banking partner are sometimes rejected by ATM's. If we had your country and the ATM's you tried to withdraw cash from that would be beneficial. Our support will respond to you through email, but there should be no issues with your card. You should try it in a store to verify it works.
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First e-coin said 3day hold. Now its 3 business day hold. Why all this?
buy bitcoin is still in beta and we are now improving it. The 3 business day hold is to make sure all top ups from external sources clear properly. This is only temporary as we will release bitcoins much sooner in the near future. This is only a security issue and we apologise for the inconvenience.
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Some E-Coin/Wirex app users have experienced recent issues. If you have deposited bitcoin to your account and your balance did not display properly please email support@e-coin.io and they will assist you and resolve your issue. Support may take up to 2 days, so please be patient with us. We will respond to all support requests. We do apologise for recent issues and promise once the rebranding is completed Wirex will return to being the best service in bitcoin. https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3
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Your security is very important for us and we put a lot of efforts to ensure that your funds are safe.
In order to prevent any fraudulent activities, we are imposing a three-day hold for bitcoins when you buy bitcoins through e-coin.io.
We are confident that this is a temporarily measure to be withdrawn once our extensive risk-mitigating policy and measures are in place.
We are sorry for the inconvenience.
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Why can I not withdraw my bitcoins? I think e-coin is turning slowly into a scam
Please email support@e-coin.io and we can assist you properly.
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Down for maintenance. Any ETA for when it will be back?
Everything should be working now.
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@wirex (second attempt) Do I need to register a new acc on wirex if I already have an account on e-coin.io? Can I transfer funds from my e-coin card (vcc) to wirex?
You will not need to register again. All E-Coin accounts with cards, bitcoin balances move over automatically. Nothing needed from your side. All Virtual and plastic cards will be fine. You can now use the Wirex app with e-coin.io account.
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Here is a new tutorial on how to verify your Wirex/E-Coin account and why you should. https://blog.wirexapp.com/verify-wirex-account/Accounts have very low limits with unverified accounts. Also to buy bitcoin with bank transfers and alternative payment methods you must now have a verified account. Its not up to 2 weeks due to the long backlog of verifications to be done. We fully expect it to be down to hours or a couple days in the near future though.
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https://blog.wirexapp.com/how-to-verify-paypal-account-wirex/You can use Wirex cards to verify your PayPal account. Just another use case for Wirex cards. Verified PayPal accounts increase trust, limits, and security – something that you want if you use the service regularly. Verifying PayPal account is uncomplicated with the E-Coin card. Compatible with the Wirex platform, both virtual and plastic cards can be used for this process.
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https://blog.wirexapp.com/how-to-verify-paypal-account-wirex/You can use Wirex cards to verify your PayPal account. Just another use case for Wirex cards. Did you know you can verify your PayPal account easily with the Wirex card? Yes, you can. Verified PayPal accounts increase trust, limits, and security – something that you want if you use the service regularly. Verifying PayPal account is uncomplicated with the E-Coin card. Compatible with the Wirex platform, both virtual and plastic cards can be used for this process.
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