ecoin scammed me !! They blocked my ecoin card with 150euro!! My account is fully verified !!!!
I'm waiting for a deposit by skrill of 1000euro on the ecoin card!! Have passed 4 days , but still not get anything!!
Wirex can't block your card. Only the issuing bank can block your card. So stop talking trash. The word "scam" is really overused here. Every fast growing service tends to have issues along the way, but none of the issues of any Wirex user is left unresolved. Please, look at facts, not emotions ok? Now, If you REALLY need help, and already wrote to support, please give me your support ticket number, and I might be able to speed thing up a bit |
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ritirare cosa?
da qualsiasi sito, ecoin compreso, la visa virtuale da errore, come se fosse bloccata.
ed ecoin non risponde, fanno i vari e mi dicono di provare dal sito, cose gia fatte, ridicoli.
Ok, we get it, you are not happy with the service. The support team has contacted you and solve the issue, and still you keep spreading misinformation and adding more and more to the group paranoia. If you don't want our help, and just wanna talk trash about Wirex, then don't expect us to help you again. It's really easy to scream "Scam" without thinking, just acting irrationally and "hurt" the brand. But you know what is really difficult? To keep on the game, offering the best possible Bitcoin Debit Card services to our more than 130000 users all around the world. Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. The word "scam" is really overused here! Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok? Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists. |
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ecoin wirex = scam
10 day 400 euro blocked in the vcc
-----------
assistenza di merda, fingono di non sapere
Wirex Customer Care Team (Wirex)
Feb 6, 18:55 UTC
Hello,
Please clarify, when did you buy bitcoin on mentioned amount? I don't see any bitcoin purchase on €400.
Kind Regards,
Den
------------------------
10 day- 100 operation failed....
ecoin =scam
Again, no one is scamming you. Check in this forum and you will see a lot of examples of solved issues like yours. The support team is trying to help you, and you should provide all the information so they can track your issue. Unless you don't want to, of course... Do you have any reason not to give this information to the team? |
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I have some tips for those of you who linked their vcc to paypal. I know it's a little offtopic, however it is something I searched for many hours and did not find a response for. So I am sure I'd help a lot of members. Here it is:
If you link a VISA VCC from Wirex and verify it with the code, you will probably won't be able to withdraw to the card for a time period of minimum 5 days and possibly 1-2 weeks. You will get an "Internal Server Error" every time you enter the amount and click "Continue". That error is BS.
In fact, Paypal is trying to "protect" the account. By adding a card, it is possible an attacker would be able to cashout the balance through an anonymous VCC (and paypal is aware of the card).
Solution:
There is no ACTUAL solution, but here are some tips:
- the old paypal.com/wdfunds link solution DOES NOT WORK; you'll get a similar error
- the paypal app won't work either; there's no option to wd to card using the app
- do not try to withdraw every single day! leave the account untouched with funds in it for a couple of days (3-5) and then try; if you get that error again, repeat after 3-5 days until you will be finally allowed to withdraw
- sending and receiving various transfers to/from trusted paypal addresses might also help
- alternatively, you can call Paypal support and they will try to reset that, however it is not guaranteed. Paypal support might also lie to you and after the call could imply limits to your account (that depends on your history and many other variables).
I hope I could help.
1st withdrawal after 1-2 weeks??? Please remember Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. You can add funds of up to $500, €500 and £400 per 24 hours per PayPal transfer. Please click here for more information: https://help.wirexapp.com/hc/en-us/articles/115000151829-PayPal-and-other-3-rd-party-payment-services-limitsThis means that unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions: https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-As for the other question, It might take up to 5-7 business days for funds added through Fast Bank Transfer or Alternative Payment methods to arrive in your card. If you do not receive the money in 7 business days, contact Wirex support for further assistance. Please be ready to provide the payment confirmation/receipt from the bank/service provider you used. |
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I am only speaking from my cases. Usually my blockchain wallet, google conversion and coindesk.com rate differ by less then 0.5%. When I load my card I always get 5% less then the amount calculated by those exchange rates. I gave you exact numbers based on 200$ load in my last post.
even the fact that your 5% doesn't match the other users' "cases" speaks for itself. Do you think you are "charged" more than any/everyone else? I don't know what more to tell you then. No I don't think I am being charged more than others. The fact is that you say the card loading fee is 0$ or that the fee is 0% when in reality your exchange rate is 3-5% worse than average exchange rate. If you disagree with this I can compare your exchange rate with an average rate over the course of one week just to prove it because I have been using your service for a couple of months and I see this. Just to make it clear I think it is perfectly normal for you to have some kind of fees since you have to earn money to operate service somehow. But I don't like the fact that you don't want to admit to this and say how much is the fee because it clearly isn't 0%. Hello. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buy Bitcoin" rate is higher than one for "Load Card". But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin. To verify this, please go to the website www.blockchain.info and search the Bitcoin Address number Wirex gave you to deposit your bitcoins on the right corner search panel. Then, compare the amount of bitcoins you sent to this address with the amount you received on Wirex. It should be practically the same. |
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ecoin scammed 400 euro....happy happy
grrrrrrr
No one has scammed you, friend. Again, please send us your wirex registered email, and we will track the issue |
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e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.
7 days and still no response in the mail
I try to buy bitcoins and fails with a message so
REF: 80078a39c5b04b35b9dd53ca1f653716
Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
They have stolen 400 Euros
sh
sorry for my english
"Scam"? Again? Come one, Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok? Now, If you already wrote to support, please give me your support ticket number and your Wirex Registered Email, and I might be able to speed thing up a bit. |
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Site is not logging in, please check it.
Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists. |
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any news on the card loading problem? should we expect it to resume today?
Hey. Unfortunately, the card loading service was temporarily unavailable for a few hours. We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists. |
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I HAVE 280 EUR BLOCKED IN MY CARD all my documents
were rejected by the bank/or by e-coin the reason Documents were rejected due to: Proof of identity - Multiple Accounts exist for the same user. Proof of address - Multiple Accounts exist for the same user..
Proof of identity - Other Language/Cannot be translated. Proof of address - Other Language/Cannot be translated
ps: i'd used same documents for verification for Okpay perfect Money Bnp Paribas payoneer and other bank
and all were accepted
what's your registered e-mail and/or support ticket number?
were rejected again and again and again by E-coin NEVER LINK YOUR E-COIN CARD WITH PAYPAL
E-Coin Is SCAMM ConfirmedHEY i highly recommend you if you already have e-coin card (visa and master card) to link it with my choice then submit your document for verification https://cardholderonline.com/wap/otherwise your documents will be rejected by e-coin i received this e-mail today Documents were rejected due to: Proof of identity - Match on public sanction list. Proof of address - Match on public sanction list.. for mychoice website my visa card is active with $ 0 balance for e-coin the card is blocked by the bank ----------- when the bank block the card they show you your old balance but the money is not in the cardwho is the scammer NOWWWWWWWWWW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BEWARE!
"Scam Confirmed"? seriously, mate? Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. Problem is the word "scam" is really overused here! Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok? Now, Gosha already asked you for your support ticket number and Wirex registered email, and you haven't provided it. If you want us to check the issue and help you, It will be better if you comply. Also, you might want to check your answer, Becuase just as you said the bank specifically told you, your Proof of identity and Proof of address As rejected because "Multiple Accounts exist for the same user". So please, stop adding to the group paranoia and let us help you. Give us the support ticket number and wire registered email, to track the issue further |
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Here is an example. Screenshots are taken 10 seconds apart. What your rate shows  What it shows when I enter my account. It's also how much I can get on my card.  Isn't this misleading? It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin. Thanks for the reply. I currently use your service for the virtual card. Just a little advice, if you want to stay competitive on the market you should consider revising your exchange rates because 3% lower exchange rate is rather large fee to pay when loading the card. If I were to order physical card I would probably switch from you to xapo. Interesting point. I will pass it to the management team |
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Hello Amon. For this issue you need to write to to support@wirexapp.com. If you already wrote to support, please give me your support ticket number, and I might be able to speed thing up a bit |
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Here is an example. Screenshots are taken 10 seconds apart. What your rate shows What it shows when I enter my account. It's also how much I can get on my card. Isn't this misleading? It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin. |
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Hello,
it's almost a month, is their a chance to get it?
Is E-coin/Wirex still accept payment from paypal?
thanks.
What do you mean by "is their a chance to get it"? DO you have any issue woth the platform. If that's the case, pelase send me your supprot ticket number. Regarding your second question, Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. You can add funds of up to $500, €500 and £400 per 24 hours per PayPal transfer. Please click here for more information: https://help.wirexapp.com/hc/en-us/articles/115000151829-PayPal-and-other-3-rd-party-payment-services-limitsThis means that unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions: https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-Feel free to email our Support Team at support@wirexapp.com, if you have any questions. |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support |
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Again if gosha or wirex is reading, have the same problem like last night ... support ticket id 42901, withdraw vanished from the ballance
i think we are doing something wrong that has to do with the bitcoin fluctuation
would highly appreciate any feedback from you guys.
Hello. I will check your ticket with the support team. Please have patience while the support team check the issue. I will let you know as soon as they answer. |
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I ordered a e-coin.io card via dhl on January 4th and still i havent received the tracking number or debit card, sent few emails to support and no reply also. please check, i have pm'ed my email id.
Thanks and Best Regards
Hello. Please send me your support ticket number, I will check the issue with the team. |
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Hello Sir/Ma'am, I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked. Hopping for your quick response. Thank you.  Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support |
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Hello. My documents were verified on Wednesday but I still cant move money from the card to bitcoin. I sent a email to support on Thursday but no reply yet, please check on my ticket 38416 Thanks
Ok, now I will check your ticket with the support team. Please have patience while the support team check the issue. I will let you know as soon as they answer. |
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New Year, New version of the Wirex Mobile App! Go now and download the Most User-Friendly version yet for Android and iOS! https://wirexapp.com/blog/wirex-app-v-1-7/ We know many of you like your mobile devices, so we are happy to announce the most user-friendly version of Wirex app yet: Version 1.7.0! You can download it from these links: Android | iOSHere’s what we included in the upgrade: - More languages!
- Easier to register and order Wirex cards
- Monthly account statements
Come now and download this new baby and star the 2017 by living in the Future of Money! |
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