Hi SamsungBitcoin,

Withdrawls are largely unaffected, and are processed at the speed in which the Bitcoin Blockchain will allow, which can be quick or slow depending on average block sizes.

Thanks,

-Jason.

Hi erpbridge,

Thanks for the question. We've always had a disclaimer on our rules page describing our deposit relationship with confirmations:

Deposit Confirmations
Nitrogen reserves the right to require confirmation of user deposits before bets can be placed on the Sportsbook with those funds. Confirmations are a function of Blockchain alone and cannot be influenced in any manner by Nitrogen staff.

https://nitrogensports.eu/n/rules

That being said, we're being extra careful with the potential activation of BIP 91 this Sunday, and the small transaction risk it might pose. We found this would be the least invasive way to protect player transactions.

It was designed as a temporary measure and we'll update our players when deposits quicken up again. It's certainly not in our interest to impede player activity in any way shape or form.

Thanks,

- Jason.

Note regarding BIP 91 and player deposits:

As of yesterday, an important step was reached when BIP 91 locked in, greatly increasing the chance of a smooth transition over to Segwit.

However technical changes on this scale do add the risk of temporary instability to the network, and Nitrogen Sports needs to take this into account as we look to protect our players during this period.

We intend to be proactive in ensuring minimal disruption while maintaining a high level of security. With that in mind, we are announcing the following change to our player deposit protocol:

Effective July 22nd, 2017 at 22:00 EST, ALL deposits will require 6 confirmations before they are added to player accounts.

This means that for a short time, players will have to wait 60 minutes (subject to Blockchain congestion) before being able to use newly deposited Bitcoin with Nitrogen Sports.

This measure is TEMPORARY and will be re-assessed 48-hours after implementation with the aim to decrease or eliminate the confirmation requirement.

Standard Nitrogen confirmation rules will still apply after the 6 confirmation requirement is lifted.

This is meant to protect deposits while BIP 91 is technically activated on Sunday July 23rd, 2017.

Thank you for your patience and understanding.


Jason.

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Hi mercenar1e,

This could very well just be a missed grade, as the support team works through a huge backlog from over the weekend. I've pinged them to let them know about this. You should see a resolution in the next few hours.

Thanks,

- Jason.

Hi Lionidas,

The downtime was not at all related to the BIP148 activation set for Aug. 1. It was an issue where our lines were incorrectly 7 hours offset, leaving some lines up well past match completion. Our dev. team had to take some time to fix the issue properly, and our accounts team had to spend some time ensuring that the integrity of our player balances was up to date.

All is fixed as of writing, and you should have full access to your account. We really apologies for any inconvenience.

Thanks,

- Jason.

Hi janeparamas,

I'm sorry to hear that you've been having a bad few days at Nitrogen. We really do apologize for the unexpected technical issue we had over the weekend and we're working to make sure something like this doesn't leave our players out in the cold again.

I understand your concern with trusting your BTC to us and having no immediate access to them, even for a short while. I want you to know that your balance was never in danger and our system does not expose balances to undue risk.

If you have any further questions I'm more than willing to field them to the best of my ability.

Thanks,

- Jason.

Hi mercenar1e,

Please let us know if you're still having issues with your account. We had an unexpected episode of downtime this weekend, affecting most accounts. However, by now everything should be working for you. Let us know if you're still having issues and we'll look into asap on our end.

- Jason.

All free bets have been credited except for two guys (cicciobtc, Al Pacino Jr) who have yet to send their Nitrogen ID. Please (re)send if you have not done it yet. -Jason

Thanks for those who PM'ed their Nitrogen Sports ID. We will credit the free bets within the day. Thank you. -Jason

We apologize for the inconvenience. The sportsbook is once again available though it will take some time for all sports to be updated. Most withdrawals have also been processed and a few others are being processed. Thank you for your patience. -Jason

Please check PM.

We will review and make adjustments as necessary. Thank you.

Hello everyone. We've awarded the BTC free bets already except for these guys:


Al Pacino Jr
Roomfirst
a14m
cicciobtc
Dahman El_Harrachi
janedt
mapagmahal
adel hmdt



So please send (or resend) your Nitrogen Sports ID via PM so we can credit your free bet.

Thank you.

For any other dispute, just shoot us a PM or message here.