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Author Topic: WARNING: FortuneJack Refuses to Pay My Winning $6100 Tennis Bet or Return My BTC  (Read 1526 times)
FortuneJack
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January 24, 2021, 12:13:41 PM
 #101

The decision is final and will not be changed.

We do take the full responsibility for wrongly showcasing the odds live at the website for 2-3 hours approximately.

For that reason only, we're offering 25% of your initial deposit back as goodwill from the company.

Kindly asking moderators to take this thread into conclusion, as it moves no needle neither to us nor to the side of the community.



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EpicChamp (OP)
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January 24, 2021, 05:42:39 PM
Last edit: January 24, 2021, 10:10:51 PM by EpicChamp
 #102

The decision is final and will not be changed.

We do take the full responsibility for wrongly showcasing the odds live at the website for 2-3 hours approximately.

For that reason only, we're offering 25% of your initial deposit back as goodwill from the company.

Kindly asking moderators to take this thread into conclusion, as it moves no needle neither to us nor to the side of the community.




I appreciate your 25% off my initial deposit offer and while it is better than nothing, everyone here agrees that this is not the right compensation.

Bottom line is, De Jong was first posted between 2.6-3.0 on your site for 2-3 hours, then dropped to 1.3-1.7, and in your email you claimed that the change of odds from 2.6 to 1.7 was your reason for canceling my bet. You did not mention anything about a technical/palpable error, nor that it was a complete accident. Which makes sense because I did not believe this was a technical error or an "accident" at the time.

And now you are trying to claim something else as your reason? And you also cannot justify the 1.7 valuation either?

I think it is fair to assume that you made a "mistake" on your end with the odds (although I still don't fully understand why De Jong would be dropped this much or given such terrible odds of winning when this was a close match), but this is not my fault or my decision to make - and just like in everything else in life, you need to own up to & pay for your mistakes.. I should not have to be the one who pays for a mistake that was made on your end, and lose thousands of dollars because of that. And if you really believe & claim that this was all betrader's fault - then they are the ones who should pay for my winning amount.

Either way, I do not deserve to lose thousands of dollars because of a mistake that was made on your end (whether it is your or betrader's fault, to me it doesn't matter because in my eyes you are both equal), and one of you has to pay for this "mistake" & accept the negative consequences of any mistake that you make on your website. Not just in this case for me, but in other cases against other bettors too - much like I always pay for my own mistakes if I make the wrong bet or put the wrong amount by accident or any other reason.

This wasn't even such an obvious or terrible mistake either. It's not like you were going to post him at 1.17 and accidentally posted him at 7.0 (or even at 5.0+) or anything like that, in which case it would have been super obvious that it was a clear error.

In my situation, the "mistake" was nothing this extreme in nature and to me it certainly wasn't as obvious & clear as you claim it to be - and at the time I did not think & it did not seem like an accidental error at all, and I had absolutely no way of knowing that this may have been a mistake on your end (especially when the odds kept changing for 2-3 hours). I personally found the odds to be completely reasonable.

Also, you have still not explained how exactly you came up with 1.7 odds as you wrote in my email and used as your only reasoning for canceling my bet. So please stop changing & mixing up your numbers + reasoning, and explain to me and everyone here - how did you come up with 1.7 valuation? Otherside you are confusing & misleading everyone in the community if you cannot answer these questions and justify your reasoning.

Also - did YOU write this email to me, or are you going to blame betrader for writing this email too?
(It seems as though you've made far too many "mistakes" in such a short period of time for me or anyone to take what you say seriously)

I am still waiting for you to explain this to me, because especially looking at a drop from 2.6 to 1.7 is not that uncommon and is certainly not valid enough to cancel any bet. I am sure you are experienced enough in gambling to know this. Therefore, if my bet wasn't canceled I would have won my bet for 0.174 BTC fair & square.

Bottom line is - you need to take responsibility & own up to a mistake that was made on your website, and not sit back and blame other people for everything that happened without facing any consequences for making such mistake, and therefore reward me for me picking the right player to win this match (or at least return my 0.067 BTC stake back).

And once again, if you go back and read everyone's comments on this thread about what they think of this situation, 15-17 community members all agree with me that what you did is wrong, that the bet should NOT have been canceled, and that at the bare MINIMUM you MUST return my 0.0672 BTC stake back, otherwise it is considered as theft and a criminal offense. This amount is a complete non-negotiable and is something that should have been done 2 months ago as soon as you canceled my bet.

15-17 members who have been part of this discussion all believe exactly the same thing as me. This is fact and I quoted exactly what each member had to say about this situation, all of which are in favor of my side. It is not only MY opinion and I am not the only one who thinks this way. It is a unanimous decision & agreement amongst 90%+ of members who participated in this discussion & stated their opinion.

It is an enormous majority of the community, and since almost everyone here agrees with me just like you asked to see for yourself what other members here think & have to say about this, then that should serve as more proof+reason to you & validate why you should honor my bet as a win (or at the very least return my stake in full).

I would greatly appreciate your cooperation and will be more than happy to continue betting on your site if you'd be willing to do the right thing and honor my bet after choosing the right player to win the match. Then we can all peacefully move on with our lives and not have to continue talking about this ever again.

Thanks in advance,

EpicChamp
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January 24, 2021, 09:23:02 PM
 #103

I appreciate your 25% off my initial deposit offer and while it is better than nothing, everyone here agrees that this is not the right compensation.

When you say these kinds of things you let everyone know you don't actually have any respect for the reality of the situation and will say anything to further your case. I'm surprised they offered you anything at all, and you should take their offer, which you didn't say if you accepted or not.

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January 24, 2021, 09:54:05 PM
Last edit: January 25, 2021, 06:27:39 PM by EpicChamp
 #104

I appreciate your 25% off my initial deposit offer and while it is better than nothing, everyone here agrees that this is not the right compensation.

When you say these kinds of things you let everyone know you don't actually have any respect for the reality of the situation and will say anything to further your case. I'm surprised they offered you anything at all, and you should take their offer, which you didn't say if you accepted or not.

I have the utmost respect for this situation and I have done absolutely nothing wrong on my end. I played by & did everything according to their own rules, picked the right player to win, and in the end, they are counting my bet as if it's a loss (rather than a win or a cancelation) and are forcing me to lose out on thousands of dollars because of a small misjudgment that was made on their end. How is that fair in any way?

I am a strong believer in fair play and I definitely should not be forced to pay & get penalized for a mistake that was theirs instead of my own, and as a result lose thousands of dollars due to their misjudgment + something that was outside of my control as the bettor.

If anything, it is FortuneJack who is not showing any respect towards me isn't willing to honor fair play + count my bet as a win (or at the very least return my stake back).

That is completely disrespectful, especially when every other bookie faced exactly the same situation for this match the entire time, yet unlike FortuneJack, all of them rewarded their users who bet on De Jong at 2.6+ odds their full win, as it should be.

Why is FortuneJack the only one who isn't willing to do the same (noble) thing?
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January 29, 2021, 03:37:54 PM
 #105

The decision is final and will not be changed.

We do take the full responsibility for wrongly showcasing the odds live at the website for 2-3 hours approximately.

For that reason only, we're offering 25% of your initial deposit back as goodwill from the company.

Kindly asking moderators to take this thread into conclusion, as it moves no needle neither to us nor to the side of the community.
Sorry FJ, I am surprised that you are still dragging the case instead of solving it. If you admit the wrong and take the responsibly then why are you offering him 25%? If I take full responsibility of a wrong then I should be the one who will compensate the damage. Or I tell the other party that I take the full responsibility, but you pay the price?

There are two events that happened.

1. Player placed a bet of x amount when odd was a and return was b
2. Player cashed out m and left y as stake and return of y is z with whatever odd.

The amount m was cashed out and once the money m is in his account then it's his money. So case for m is closed.

=> Stake y and the return z is in the question.

I was expecting you were going to return the stake y in full and will settle the case. But when I saw the PM from EpicChamp then I looked at the case again, and obviously this is not good.

I sae the pool:
Quote
Community's decision:
FJ does not owe anything to the player
25% of the initial deposit is a really fair offer
Player's stake should be returned
Player's bet should be paid out in full
https://bitcointalk.org/index.php?topic=774929.0

I did not vote in that topic, there are no point voting there.
Do you think pools like this works in a forum where alts can manipulate it? For a serious accusation, these kinds of pools are useless to be honest. Besides, I see I can pick only one answer but there are more than one I will pick.
- Return the stake y is the minimum you can do BUT according to you, if you take the full responsibility (mistake was from the provider, and you picked your provider) then possibly returning z is will be the best practice. However, since  you have informed the user before the match then you actually released some responsibility to the user too, so I would not suggest taking the full responsibility. You have done your best when you could to let your clients know about the situation.

^ This is my vote.

However, in your format, I have the following responses:
FJ does not owe anything to the player ❌
25% of the initial deposit is a really fair offer <<< == Not clear. 25% on basis of what?
Player's stake should be returned ✔️ (0.067 BTC as y, this is the minimum you can do.)
Player's bet should be paid out in full ✔️✔️ (z, double ✔️ means prefer it more over the single ✔️)

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January 29, 2021, 07:16:27 PM
 #106

The decision is final and will not be changed.

We do take the full responsibility for wrongly showcasing the odds live at the website for 2-3 hours approximately.

For that reason only, we're offering 25% of your initial deposit back as goodwill from the company.

Kindly asking moderators to take this thread into conclusion, as it moves no needle neither to us nor to the side of the community.

25% from initial deposit is not acceptable for anyone, this is not a fair offer at all and by asking moderators to close this topic is silly and can only bring negative feedback for FortuneJack but I guess they are in betting business and they can afford the risks.
I am giving neutral feedback here for now.

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January 29, 2021, 07:27:49 PM
 #107

I'm not sure what you guys are high on but whatever it is - I want some!

The 25% offer is more than fair, more than what I would have ever offered if I were in control. You guys seem to get emotionally attached to the story EpicChamp is making up - he's leaving out many facts, changing the numbers constantly and keeps on quoting other members of this forum out of context to fit his narrative.

The fact of the matter is that FJ does not owe this player anything. And you can argue morals and ethics all you want but neither of those things would even be remotely close to giving FJ negative trust. And I know some of you who instantly jump on the side of "victims" have this inherit distrust (and possibly disgust?) towards gambling sites and that's fine, to each their own. But I would urge you to stop trying to impose your will in making them operate in a way that would, eventually, be to the detriment of the average player.

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February 01, 2021, 08:55:53 AM
 #108

Community update:


We've just sent the KYC request to the user to better finalize the final step of the on-going case.

Once it's finished, FJ will be posting the final announcement.


Cheers,
Team FJ

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February 20, 2023, 11:58:02 AM
 #109

And does @frtunejack as a sportsbook has the right to steal my initial deposit?
Last week I made a new account with them, I tried to deposit 995 USD to my account on their platform by copying the wallet address out of my profile, I pasted it in my wallet app and made the transaction, 2 days later the money was still not there, even though it has been withdrawn from my wallet app.

I started a chat with the support and they claimed that the wallet address which I copied from THEIR platform has nothing to do with Fortunejack and almost had the audacity to blame me that I made up this wallet on my own. They are refusing to help me any further, and the only response they give me after numerous chats and emails is this wallet has nothing to do with Fortunejack.

So I guess when they see a slightly bigger initial deposit they just decide to keep it for themselves and afterward deny any connection to the wallet!

Fortunejack are in my opinion the worst SCAMMERS I have encountered on all gaming and betting platforms - I can not believe they are still legally allowed to exist !!!!

FJ as a sportsbook has every right to cancel any match for any reason so long as they do it before it starts. You are not entitled to something because of it - had they done it when the game started or afterwards then you'd have a case here but as of now there is nothing. Bet was canceled BEFORE it was being played, what happened after matters not.
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