BFL returned money for preorder (ASIC minirig - 30.000$) [solved]

[ice_chill]

And what to do now? BFL doesn't return money already 10 days (from my enquiry) ... Smells like a fraud...

The company can usually take up to 14 days to return the money in Europe, especially when such large sums are involved, don't know what time frame they have in America.

[BFL]

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.  

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests.  Sending an additional email every day makes it more difficult on the CS staff.

[psilan]

You should set up an auto-reply. This will cut down on quite a few emails coming in.

[Barracuda]

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.  

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests.  Sending an additional email every day makes it more difficult on the CS staff.

Refung received.

[SkRRJyTC]

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.  

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests.  Sending an additional email every day makes it more difficult on the CS staff.

About how long is this email queue?  I sent an email to office@butterflylabs.com on 07/10/2012 and havent heard back.  Was this the correct email to send CS requests?

[testerx]

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.  

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests.  Sending an additional email every day makes it more difficult on the CS staff.

About how long is this email queue?  I sent an email to office@butterflylabs.com on 07/10/2012 and havent heard back.  Was this the correct email to send CS requests?

It took them about 2-3 days at a time when I was corresponding with them, which can be kinda nerve wracking when you're talking about sending thousands and thousands of dollars but they have eventually replied to all my e-mails to date.  And my friend (who's mines) received his single as promised last time so it's not like they're some fly by night.  Of course it could all be one very long and complex con but that's extremely unlikely, if you lose your money it's more likely that something technical gets screwed up.

[vandordeak]

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.  

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests.  Sending an additional email every day makes it more difficult on the CS staff.

About how long is this email queue?  I sent an email to office@butterflylabs.com on 07/10/2012 and havent heard back.  Was this the correct email to send CS requests?

It took them about 2-3 days at a time when I was corresponding with them, which can be kinda nerve wracking when you're talking about sending thousands and thousands of dollars but they have eventually replied to all my e-mails to date.  And my friend (who's mines) received his single as promised last time so it's not like they're some fly by night.  Of course it could all be one very long and complex con but that's extremely unlikely, if you lose your money it's more likely that something technical gets screwed up.

I contacted BFL on 24th of June by email, over 3 weeks ago and no reply yet whatsoever. I also put a post up here to get their atention but nothing. https://bitcointalk.org/index.php?topic=90337.0 Very frustrating even if I  know some peolpe got responded fairly. Definintely not me......