BTC.com Bitcoin & Bitcoin Cash WALLET | Mobile & Web | Secure & trusted.

[akmlvl]

They Will Lock your Funds Be careful big scam look at this
https://bitcointalk.org/index.php?topic=5087178

You should've used a hardware wallet with that large amount. I suggest buying one as soon as you get your funds back.

I've seen people with similar issues to yours before and sometimes unresponsive support exactly like in your case but If you check the last pages of this thread, they always get replies.

Instead of calling them scammers (I'm not affiliated with them) try to be a little bit more patient and see how it goes.

Hi omega if this is not a scam then what is it my business is stopped for days now still not a single reply

[duxara]

Hello! encrypted phrase does not work. There are two files with phrases. not one does not work. during password recovery. (The problem is Cosigning is disabled for this wallet, please contact support!) here are two files with phrases. not one does not work.(Backup Info - part 2 (27.10.2018) and BlockTrail Updated Recovery Data Sheet - mywallet-13a64be57ef33ef1 Backup Info - part 2 (20.02.2019) ) during password recovery. (The problem is Cosigning is disabled for this wallet, please contact support!)
support is silent for two days!!!

Help me!!!

Bitmain-Ticket ID 534070



Bitmain-Ticket ID 534076

[ph-netral]

Hello,
i have some problems with any transaction in my btc wallet
I cannot send anything. "Cosigning is disabled".
I've already changed passwod and enabled 2FA 
I already wrote to Support more than week ago and there is still no answer.
ticket issue id #533339
Could you help with that?

[OmegaStarScream]

A lot of people had this problem during the last few months but they got solved. If you have the necessary documents, just wait for the support response. I doubt you will get anything here because OP didn't connect for two weeks.

[NABiT]

OP no longer works for BTC.com so he's probably not monitoring this thread.

I've had a ticket open for nearly three weeks over another prob, BCH not showing up in wallet after using the splitting tool they provided, it was a very small amount so it's no big deal, they did acknowledge the ticket saying "Our offices will be closed from 4 February to 10 February in observance of the Chinese New Year. Responses to your inquiries may be delayed as a result"

I know someone else who had the same problem as me and as far as I know, they've had no response to their ticket yet either.

[duxara]

They Will Lock your Funds Be careful big scam look at this
https://bitcointalk.org/index.php?topic=5087178

Hello! Tell me how you solved your problem with the wallet btc.com I have also disabled Cosigning! Support is silent for more than a week! the PDF key is also not preserved..

 билeты # 534940 # 534723 # 534698 # 540698 # 534070 # 534076 # 534559 # 534641 # 534038 # 534700 # 533976 # 534413 # 533733 # 533750 !

[duxara]

Unlocked! Just do not mess with the BTC wallet. Terrible technical support does not respond after 20 days! If the answer asks the same repeated questions. Good luck to all.

February 20, 2019 13:45 Blocked!
Today at 18:57 unlocked.

[ph-netral]

Unlocked! Just do not mess with the BTC wallet. Terrible technical support does not respond after 20 days! If the answer asks the same repeated questions. Good luck to all.

February 20, 2019 13:45 Blocked!
Today at 18:57 unlocked.

How did you unlock it? Did support help ? My wallet is still disabled.

[OmegaStarScream]

How did you unlock it? Did support help ? My wallet is still disabled.

He unlocked it by contacting support but it took so much time like he explained (20 days) . It's your only hope anyway, there is no workaround.

[HellEvro]

Hello, i have same problem with "cosigning is disabled".
My ticket (ID #531006) is opened more than 60 days.
PLEASE HELP! My business is stopped!

[ph-netral]

So my wallet's been unblocked after 2 months awaiting.. First ticket was written on 18th of february and today (11.04 )i've got my wallet unblocked. So here is some help to anyone who meet the same problem. Use help service form for request and choose Bitmain's Product or Service - "A52 BTC.com" and Ticket type "H1-Complain". After i wrote there twice they've started reacting to my tickets..

I wish you luck..

[TryNinja]

2 months with my coins stuck? No thanks.

Why people keep using web wallets with all that can happen at any time?

Move your coins to a desktop wallet, please...

[neutraLTC]

please do not message me about support issues I DO NOT work at BTC.com anymore!

[OmegaStarScream]

please do not message me about support issues I DO NOT work at BTC.com anymore!

People rarely read anything except the OP. I suggest writing this in the original post or simply close the topic and ask BTC.com to make another.