Forget about exchanger search! Use BestChange!

[hugeblack]

I didn't know about this. Can you share some links to this information, so we can learn more about it? Is this ban still in effect in Russia?
Interestingly, they haven't been active in this thread for two months

This is a summary of the story

Feb 11 (Reuters) - Cryptocurrency exchange platform BestChange has said it is unsure why its website was blocked by Russia's communications watchdog Roskomnadzor, but that it is in touch with the central bank to try to lift the ban.

To regain access, BestChange agreed to remove certain features that could potentially violate Russian laws. The Bank of Russia specifically requested the removal of information related to ruble-based foreign currency exchanges. The platform also restricted listings for foreign payment systems and certain international currencies, like the Kazakhstani tenge.


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Russia has lifted the ban on BestChange, a popular cryptocurrency exchange aggregator.
The Central Bank of Russia approved the unblocking after BestChange made necessary content adjustments.

[Alpen]

I didn't know about this. Can you share some links to this information, so we can learn more about it? Is this ban still in effect in Russia?
Interestingly, they haven't been active in this thread for two months

My apologies, but my information about Bestchange being blocked was out of date. The Bank of Russia unblocked the service on August 7th. Here's a link to an article about it.

It was previously blocked in April. Here's also a link to an article on that.

[alxSS]

SimpleSwap froze $4K of my money under the pretext of 'AML' and I provided AML results using BestChange, which were clean. It's been more than 2 weeks now that my money is frozen and they still haven't returned my money despite providing what SimpleSwap asked & completing their KYC. BestChange is simply ignoring my case and emails from me & other Bitcoin Forum members. Total trash of a service. My claim here: https://www.bestchange.com/simpleswap-exchanger.html?review=3459598

[examplens]

SimpleSwap froze $4K of my money under the pretext of 'AML' and I provided AML results using BestChange, which were clean. It's been more than 2 weeks now that my money is frozen and they still haven't returned my money despite providing what SimpleSwap asked & completing their KYC. BestChange is simply ignoring my case and emails from me & other Bitcoin Forum members. Total trash of a service. My claim here: https://www.bestchange.com/simpleswap-exchanger.html?review=3459598

Bestchange has been ignoring this thread for some time, because somehow criticisms of them and their partners are being published more and more often. Now I looked at their claim for your case and turning your review into a neutral one. Quite disappointing from them.

BestChange admin   October 18, 2025 13:27
Hello,

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

[logfiles]

Bestchange has been ignoring this thread for some time, because somehow criticisms of them and their partners are being published more and more often. Now I looked at their claim for your case and turning your review into a neutral one. Quite disappointing from them.

Maybe they decided to concentrate on only Russian exchangers and the Russian board.
I think they should do more to protect the client during the mediation process. There is no point of making the review neutral even before the client has received their funds. I thought the whole purpose of that review section was to also keep the exchanger in check and make sure they resolved the issue as soon as possible

Look that the exchanger admin said

We’re truly sorry that your case is taking longer than usual. Please note that every exchange goes through our automated compliance screening, and in rare situations, transactions are flagged for extended review by our liquidity providers.

How long does the complainant have to wait then?

[TheBeardedBaby]

Is there any deadline for the cases to be looked into? My impression over the yeas was that they were a serious company. Sad to see this reputation decline.

[examplens]

Is there any deadline for the cases to be looked into? My impression over the yeas was that they were a serious company. Sad to see this reputation decline.

Unfortunately, the deadline is infinite, and it seems that exchangers use it and simply wait for the victim to get tired and give up on the request for a refund. We rarely get complete information on which freezing funds and requests for additional KYC are triggered. We are rarely informed where the funds ended up. If they take away "illegal" funds, it's expected to forward them to the authorities, right?
Unfortunately, Bestchange completely merged with this policy and completely sided with exchangers, without much help to users.

[m2017]

Bestchange has been ignoring this thread for some time, because somehow criticisms of them and their partners are being published more and more often. Now I looked at their claim for your case and turning your review into a neutral one. Quite disappointing from them.

It seems rather strange for an exchanger that has been operating for over fifteen years and cared about its reputation to simply abandon the english-language aspect of its project, leaving customers without adequate feedback. This undoubtedly undermines trust in this service, and users will increasingly question whether they should use BestChange with such a level of support.

I would like to hear a proper explanation from them, if possible. Honestly, I don't want to believe that their service level has dropped so low or that it's due to fraud (or something similar). Perhaps it's due to the influence of the regulator?

I hope the project management is aware of all this.

Maybe they decided to concentrate on only Russian exchangers and the Russian board.
I think they should do more to protect the client during the mediation process. There is no point of making the review neutral even before the client has received their funds. I thought the whole purpose of that review section was to also keep the exchanger in check and make sure they resolved the issue as soon as possible

Abandoning the more "rich"english-language market segment for the sake of a local one? That seems foolish.

That didn't stop them from answering user questions in this thread before, did it? Because their support handled both directions (RU and EU).

What is happening leaves me confused and doubtful whether I should use their service if necessary.