Bleutrade Cryptocurrency Exchange [OFFICIAL THREAD]

[JasonXG]

Its not good that the OP is not here. Anyway I have used this exchange it works great. Not a favourite but it is one of the first I ever used so its trusted somewhat.

[Timelord2067]

this thread is real official buluetade or not is mean OP own bluetrader or not
is yes why is OP not active in here, not responsive answer client

I started this thread a couple of weeks ago:

I've started a reputation thread here:

BLEUTRADE.COM - Not responding to communication from its users https://bitcointalk.org/index.php?topic=1546459.0 if anyone would like to comment on it after reading?

Thanks.

...and have also started a Scam Accusation thread (but it's locked for the time being) - should I unlock it?

[jkminkov]

this thread is real official buluetade or not is mean OP own bluetrader or not
is yes why is OP not active in here, not responsive answer client

Maybe the OP is busying, so he don't active and not responsive. And you can make PM if there are problem with their service. Or you can make PM via their support on the website.

yeah busy, like spending my ETC on Waikiki

[punkie]

why the webpage is down

[bittamak]

why the webpage is down

They have posted an unscheduled maintenance message on their site but don't have any ETA as to when the site will be back online!!..

[vit0z]

why the webpage is down

They have posted an unscheduled maintenance message on their site but don't have any ETA as to when the site will be back online!!..

Still down and no messages...(((
 

[yeswepump]

Exchange after issues with Bitcoin withdrawals, has been offline for several hours.

Now an 'unscheduled maintenance' page came up.

Let's see where it ends.

[flappymike]

i hope it is not another cryptsy!!!!

i always keep the minimum on the exchages, but 2 days ago i decided to make a bigger transaction and transfer more  coins. I had 172000 doge and 2 days later this i guess i had a bad timing.

Another one to add to the list

[Timelord2067]

Site is back online. I can't login because the email with the verification code won't arrive, but: I was able to successfully withdraw my bitcoin using the API.

So, the rumours of a hack appear to be unfounded.

Hack or no hack, I haven't been able to log in for a month now, haven't been able to contact them and they in turn have not posted any notice of their disruption (if that's what it is).

[vit0z]

All coins withdrawed successfully)))
 

[Honourablequest]

All working again and all coins accounted for!

Take Note: Look into your junk folder for the verification code - this is where mine goes.

I sent them a support ticket to recommend improvements:

Firstly, attention to detail:
help > bleutrade share >
https://bleutrade.com/help/bleutrade-share
errors : "Jun 24" should be "June 24"; "Jul" should be "July 24" & "Ago 24" should be "August 24" (always ensure uniformity and correct spelling)
Missing Info: "REGISTERED USERS"; "E-MAIL VERIFIED ACCOUNTS" & "LOYAL USERS" (complete & updated info always looks professional)

Secondly, Keep users informed:
Update & Respond to requests on Bitcointalk - there is now a reputation thread as well.
https://bitcointalk.org/index.php?topic=1067518.0;topicseen
https://bitcointalk.org/index.php?topic=525921
https://bitcointalk.org/index.php?topic=1404118.new#new
https://bitcointalk.org/index.php?topic=1546459.0

Reputation thread: https://bitcointalk.org/index.php?topic=1562286.0

Also update Twitter & Facebook regularly.

Add a new menu for latest news on the bleutrade website.

Thirdly, look into the bot complaints.

Hope this helps to make Bleutrade one of the top crypto exchanges - I like the layout & design.

If you can think of any other improvements add below.

[Honourablequest]

Bleutrade Team (Bleutrade) replied to my support ticket regarding improvements - within 1 week

This was their reply:
 
Hello dear user, how are you? we receive your suggestions.

About the missing data "REGISTERED USERS", "E-MAIL VERIFIED ACCOUNTS" & "LOYAL USERS":
The current data are not precise which only makes the volume as credible information.

About bitcointalk: Unfortunately all Bleutrade accounts was blocked from bitcointalk months ago, for this reason we are not there and there are no plans to return to bitcointalk.
If a user needs support should open a ticket.

About bots:
Bots do trade like the people (just are faster), there are in all exchanges, and thanks to them we are still online.

Unfortunately it is not possible to meet the expectations of all users.

We will continue moving forward in our own pace.


Best regards,
Bleutrade Team.

Website: http://bleutrade.com
Support Ticket: http://bleutrade.com/help or http://bleutrade.zendesk.com/hc/en-us/restricted?return_to=https%3A%2F%2Fbleutrade.zendesk.com%2Fhc%2Fen-us

Hope this helps
 

[Timelord2067]

@Honourablequest:

A security code was sent to your email. For safety you need to enter the code

As I've repeatedly said there is NO email from bleutrade.com in my spam folder.

Just tried again and no code!

And there is no mechanism to contact them via an online support function.

As to the owners refusing to come to BCT to address scam accusations, that seems to me at least to confirm their scam behavior.

[logocreator]

i see no problem in bleutrade, except that was down, it happens to all, everything else works fine.

[Timelord2067]

i see no problem in bleutrade, except that was down, it happens to all, everything else works fine.

Well perhaps one of you people who can log in wouldn't mind telling bleutrade that I can't log in and I am receiving no email "security code"

[Hobbyist]

i see no problem in bleutrade, except that was down, it happens to all, everything else works fine.

Well perhaps one of you people who can log in wouldn't mind telling bleutrade that I can't log in and I am receiving no email "security code"

Bleutrade support is through Zendesk,  Have you tried here?

https://bleutrade.zendesk.com/hc/en-us/restricted?return_to=https%3A%2F%2Fbleutrade.zendesk.com%2Fhc%2Fen-us

[Timelord2067]

i see no problem in bleutrade, except that was down, it happens to all, everything else works fine.

Well perhaps one of you people who can log in wouldn't mind telling bleutrade that I can't log in and I am receiving no email "security code"

Bleutrade support is through Zendesk,  Have you tried here?

https://bleutrade.zendesk.com/hc/en-us/restricted?return_to=https%3A%2F%2Fbleutrade.zendesk.com%2Fhc%2Fen-us

...and I quote

You cannot reset your password

[Honourablequest]

The exchange site is different from the support site.

Support site (https://bleutrade.zendesk.com):

When logging a support ticket you don't need a confirmation/security code: Email + Password only.

Before login if forgot password you can get your password here - see bottom of logon page (just need email address)
Click: "Forgot my password" or
Click: "Have you emailed us? Get a password" (If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though.)

Once logged in you can edit your support profile:
To edit profile: User Name > Edit My Profile > Edit Profile

Note: In my case my exchange logon password did not work in the support logon screen (I had to reset it here) - I also use Google+ to logon (you can also use Twitter / Facebook).

Exchange site (https://bleutrade.com):

When logging on to exchange you need a confirmation code: Email + Password + confirmation/security code (sent to your email).

Before login if forgot password you can get your password here - see bottom of logon page (just need email address)
Click: "Forgot my password?"

Once logged in you can edit your exchange profile:
To edit profile:  User Name (Bleutrade Member Area) > Settings > Edit Profile

Hope this clarifies.

[Timelord2067]

Email address / password combination is incorrect, try again or get a new password.

Can't log in, can't change password.

What are you not understanding?

[logocreator]

Email address / password combination is incorrect, try again or get a new password.

Can't log in, can't change password.

What are you not understanding?

send them direct email: support@bleutrade.zendesk.com