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Author Topic: BFL Customer Communication Portal  (Read 10414 times)
BFL_Josh
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September 28, 2012, 01:42:25 AM
 #1

In an effort to improve our customer service communication, one facet we have been working on is our communication portal.

portal.butterflylabs.com

It's a combination of forums, articles we intend to publish and some blog style communication from certain departments within BFL.  We are also working to improve our Customer Relation Management system, which we should have in final testing next week.  Between our portal and our back end management system, I hope to improve our communications a great deal. 

The forums will be moderated, much more so than Bitcoin Talk and our forums are not meant to replace Bitcoin Talk in any fashion, but are intended to provide our customers and potential customers with a place to ask questions, get answers, find news and announcements with regards to BLF products and events as well as just talk to other users. 

I've done quite a bit of testing locally here, but I would like to get some feedback from users on what we can improve as far as that goes.  Please feel free to sign up and take a look around.

portal.butterflylabs.com
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September 28, 2012, 01:43:59 AM
 #2

Looks great!  Will be sure to post and check it out! =)

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September 28, 2012, 03:45:30 AM
 #3

If on gMail check your spam folder for confirmation email.
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September 28, 2012, 03:49:18 AM
 #4

Good looking site Josh  Grin

Can't wait for November!!!!!!!!!!!!!!  Cool

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September 28, 2012, 03:56:41 AM
 #5

Good start.
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September 28, 2012, 04:10:21 AM
 #6

waiting for activation email, are your servers melting or did the Internet eat it?

(on Google Apps for my Domain, I have checked spam folder)

Congratulations on completing a systems rollout. I've been through CRM rollouts a few times and they are a hassle, but worth it.

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September 28, 2012, 04:11:35 AM
 #7

i get a load of missing pictures.

http://imageshack.us/a/img210/271/9282012120702am.png
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September 28, 2012, 01:28:06 PM
 #8

No confirmation mail, not in the junk folder, can log in, can't reply on anything.

WARNING! Don't trade BTC with Bruno Kucinskas aka Gleb Gamow, Phinnaeus Gage, etc Laundering BTC from anonymous sellers, avoid!https://bitcointalk.org/index.php?topic=649176.msg7279994#msg7279994 #TELLFBI #TELLKSAG #TELLIRS WARNING! Darin M. Bicknell, a proclaimed atheist, teaching at the Jakarta CanadianMontessori School. Drop your kids there at your own risk! WARNING! Christian Otzipka - Hildesheim is a known group-buy scammer, avoid! WARNING! Frizz Supertramp, faker with dozens of accounts here! WARNING! Christian "2 coins to see SLOk's" Antkow, still playing his little microphone...WARNING! Slobodan "Stolen Valor" Bogovac, faking being a ProfessorWARNING!Marion Sydney Lynn, google him, errr her, errr.. and lol
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September 28, 2012, 02:15:08 PM
 #9

Brilliant! and splashing out on a vb licence too.
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September 28, 2012, 02:21:20 PM
 #10

Rock on, this is great but keep working on the SC  Grin

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BFL_Josh
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September 28, 2012, 02:44:20 PM
 #11

Yeah, still a few bugs to work out.  The missing pictures should be fixed.

With regards to the email, I neglected to get the reverse DNS setup - I will be doing that now, but in the meantime, a lot of email servers may be rejecting it because of that.

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September 28, 2012, 02:53:39 PM
 #12

Could you also add a link to the Forums from the main site?

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BFL_Josh
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September 28, 2012, 04:24:35 PM
 #13

Yep, we are re-doing the website and will be adding that when we roll out the new site.
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September 28, 2012, 05:03:50 PM
 #14

What is the action to take when the activation email never arrived?

WARNING! Don't trade BTC with Bruno Kucinskas aka Gleb Gamow, Phinnaeus Gage, etc Laundering BTC from anonymous sellers, avoid!https://bitcointalk.org/index.php?topic=649176.msg7279994#msg7279994 #TELLFBI #TELLKSAG #TELLIRS WARNING! Darin M. Bicknell, a proclaimed atheist, teaching at the Jakarta CanadianMontessori School. Drop your kids there at your own risk! WARNING! Christian Otzipka - Hildesheim is a known group-buy scammer, avoid! WARNING! Frizz Supertramp, faker with dozens of accounts here! WARNING! Christian "2 coins to see SLOk's" Antkow, still playing his little microphone...WARNING! Slobodan "Stolen Valor" Bogovac, faking being a ProfessorWARNING!Marion Sydney Lynn, google him, errr her, errr.. and lol
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September 28, 2012, 06:15:49 PM
 #15

Nice, I like it! Regarding the live chat, have you considered using a freenode IRC channel for it? Might get more people to sit in there idle and pop in once in a while to ask/answer questions vs having it on the webpage.

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September 28, 2012, 06:37:09 PM
 #16

waiting for activation email, are your servers melting or did the Internet eat it?

(on Google Apps for my Domain, I have checked spam folder)

Congratulations on completing a systems rollout. I've been through CRM rollouts a few times and they are a hassle, but worth it.

Spam folder ate it, all good now.

"...as simple as possible, but no simpler" -AE
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September 28, 2012, 07:30:59 PM
 #17

Never got the activation email, not in the spam folder too. Changed my email address in portal's setting, and behold, an activation email arrived.

WARNING! Don't trade BTC with Bruno Kucinskas aka Gleb Gamow, Phinnaeus Gage, etc Laundering BTC from anonymous sellers, avoid!https://bitcointalk.org/index.php?topic=649176.msg7279994#msg7279994 #TELLFBI #TELLKSAG #TELLIRS WARNING! Darin M. Bicknell, a proclaimed atheist, teaching at the Jakarta CanadianMontessori School. Drop your kids there at your own risk! WARNING! Christian Otzipka - Hildesheim is a known group-buy scammer, avoid! WARNING! Frizz Supertramp, faker with dozens of accounts here! WARNING! Christian "2 coins to see SLOk's" Antkow, still playing his little microphone...WARNING! Slobodan "Stolen Valor" Bogovac, faking being a ProfessorWARNING!Marion Sydney Lynn, google him, errr her, errr.. and lol
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October 04, 2012, 09:48:51 PM
Last edit: October 04, 2012, 10:41:28 PM by willphase
 #18

forum/portal appears to be down

Code:
c:\> curl http://portal.butterflylabs.com
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>Domain Default page</title>

EDIT: turns out to be just the ipv6 access that's broken

Code:
C:\> nslookup forums.butterflylabs.com
Non-authoritative answer:
Name:    forums.butterflylabs.com
Addresses:  2604:5800:0:1c:20c:29ff:fe69:266f
          96.43.135.163

the IPv6 address is serving the default 'Parallels Plesk Panel' virtual host...  so I suppose I'll have to flip back to v4... Sad

Will

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October 04, 2012, 11:46:04 PM
 #19

Try:  https://forums.butterflylabs.com/activity.php

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October 05, 2012, 12:04:22 AM
 #20

You guys have certainly improved your communication and transparency the past couple of weeks.

Kudos to you guys, it makes me feel better about my order. Thanks!
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