............
How did they treat you so far with RMA?
New Day. New faulty S5+ miner board.
1 asic lost, 1 asic with x
Bitmain zendesk refused from warrantyS5+ warranty reguest
Today at 12:46
Hi,
My S5+ blade lost one ASIC# from 48 left 47 and another asic shows x
Order ID: 001201508141137587748nU65cmY0690
Date: 2015-08-14 11:38:00
Send Details
AntMiner S5+ Batch 1 × 2
Date 2015-08-17 12:24:10
..........
Today at 14:07
Hi Tupsu....
Sorry to hear that. I hate to do this but I have to send you to
info@bitmaintech.com as your Order ID does not qualify for the local EU warranty.
I see the good temperature and right frequency with 1 missing "o" and 1 "x".
.....................
Today at 14:16
What does this mean?
your Order ID does not qualify for the local EU warranty.
I ordered straight from bitmaintech.com site and live in EU. Estonia.
Order ID:
001201508141137587748nU65cmY0690
BITMAIN Order Shipped
Order ID: 001201508141137587748nU65cmY0690 Date: 2015-08-14 11:38:00 Total: 18.958 BTC Payment method: Bitcoin Payment
.........................................................
Today at 14:54
It means...
https://bitmaintech.com/productDetail.htm?pid=0002015081407532655504JMKzsM067BCustomer must return the defective parts at own expense after opening a support ticket and troubleshooting with Bitmain's instructions.
And more than likely return instruction be either 2 chips are within the +-5% capacity or return the item at your own expense to the following address...
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
But, But, But, we are happy to assist you with anything else or to trouble shoot this!
I'm sure you are familier with Antminer, so hard power off, let it sit for a few minutes, and let it cool down and power it back on may fix the problem. I see it is up for 11 minutes, so I know you probably restarted it.
.......................................
Today at 14:56
But please send email to
info@bitmaintech.com requesting RMA/Warranty case.
Please see attached PDF for more details.
📎 S5 brief user guide and warranty.pdf (100 KB)
Dear Customers,
Bitmain would like to extend our humble gratitude for your purchase of the
AntMiner S5+!
Below is some brief info about miners and some notes when setting up
miners.
This AntMiner S5+ contains a total of nine (9) hashing boards. Each board is powered
via 3 PCI-e slots, and the control board is powered by one PCI-e slot, for a total of 28
PCI-e connectors. The total power consumption of this machine is 3436 watts. Each
hash board consumes approximately 385 watts, with a rated voltage of 12V & 32
amperes. Powering this machine with standard server PSUs will result in an
at-the-wall power consumption of approximately 3600 watts (400W per board).
Before powering this machine, you should perform a visual inspection of the device
and the individual hashing boards. If you discover that any of the heat sinks have
become loose in transit, or have fallen off entirely, please return the board in question
to our after-sales center in Shenzhen, China. Using a faulty board could cause further
damages to the unit.
Please pay particular attention to the following before powering this
device:
1. Each hashing board contains 3 PCI-e ports, all three are required to power the
board. You can use one PSU to power multiple boards, but do not attempt to power
one board with two PSUs. We recommend the use of high output PSUs for powering
this device. Each board is with 400W power consumption, a 750-watt device can only
support one hash board and is insufficient to power two boards. An 850 or 900 watt
power supply can easily power two boards. Attempting to power a single board
with more than one power supply could cause irreparable damage to the
machine.
2. Inspect that all cables are properly connected. Make sure that they are firmly
attached, and in the proper alignment.
3. When powering the device up, please be sure to power the hash boards first and
the control board only after the hash boards have been powered.
5. The total current of the S5+ is 16A, but most home power sockets only supply 10A.
For your safety, if operating the S5+ at home, please power it via two sockets
located on separate power rails. If you are unfamiliar with residential electricity
wiring, we recommend that you do not use this machine for home mining.
6. When setting up the device, please leave considerable space between the power
supplies and the miner. If the miner temperature exceeds 80 degrees celsius, it will
enter protection mode and stop hashing.
7. The S5+ uses DHCP to acquire an IP address. The default login username and
password are both "root"
Below is the steps to request RMA within warranty.
If miners won’t work well, please write to info@bitmaintech.com with original order
id and some details & screenshot of Miner status as reference. After some trouble
shootings to confirm the defective part, please kindly return the part to factory for
double check.
1. A 90-day warranty is provided starting from the shipping date. Overclocking the
miner will void the warranty immediately.
2. All sales are final. No refunds will be given. Defective machines can be
repaired for free under the Bitmain warranty policy. In the event of a voided warranty,
Bitmain can still help repair your machine at the cost of parts and labor...
3. In some cases, the warranty will be void, but Bitmain can still do repairs at
your own expense if requested. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving
permission from Bitmain first;
b. Damage caused by electrical surges, lightning, or inadequate power supply;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to
wet environment.
4. After opening a support ticket and troubleshooting with Bitmain's instructions,
customer must cover shipping the defective part to Bitmain, while Bitmain will cover
return shipping within the warranty period. Bitmain does not offer compensation for
revenues lost as a result of hardware not in use or delay caused by customs.
Address to return defective part, make sure to mark it as Warranty part. Be sure to
provide the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Bitmain Sales:
Name Email Skype ID
Sharif(Russian Speaker) sharif.allayarov@bitmaintech.com bitmain_sharif
Yanhua yanhua.qin@bitmaintech.com qinyanhuahb
Sherry xiaorui.liu@bitmaintech.com sherry.bitmain
Today at 15:25
Thank you. Posted a warning to other buyers.
https://bitcointalk.org/index.php?topic=1152746.new#new
