btcQuick.com Feedback Thread

[BM1980]

watch out they will steal your money !

[ToTheMoon1k]

Everytime I go here, they are sold out....

[Lucky Cris]

watch out they will steal your money !

Really? Can you please elaborate? I'm not negating what you're saying... just saying I've used them to purchase quite a few coins and never had any major issues....

[Lucky Cris]

Hello, I been waiting for my order (21833) since Nov 13, opened a ticket but no answer.

Please help. They Key is funded, and I will appreciate receiving my coins instead of a refund.

Looks like you need to verify the order. They send a text message that you have to respond back to...

Does answering back the SMS work if you are outside the US?

also tried to re send the SMS for the transaction Again. Nothing works. Is this related to the new site you are working on?

Please help, I would appreciate receiving my coins.

Hell if I know... I'm in the US. Are you allowed to send SMS internationally? Better yet, how did you verify your number if you can't send international SMSs?

Verifying the number only require receiving SMS.

Oh... Then the only thing I can suggest is... contact your cell phone carrier to make sure you can send international SMS. Or find a friend in the US and use their telephone number.

Once I forgot to verify my SMS.. but once I did, it was sent immediately.

Thank you for your help, looks like I cant answer international SMSs.

If you enable Google Two Factor on your btcQuick account it will bypass the need for SMS confirmations.

Already did that, every time I log into Btcquick I enter my password, and then the PIN I get on my phone. Still I cant get the coins.

Why not change your telephone number? Find a friend in the US who will let you use their number to verify the order... not sure if that'll work tho; since the order has already been placed.

[steban]

Hello, I been waiting for my order (21833) since Nov 13, opened a ticket but no answer.

Please help. They Key is funded, and I will appreciate receiving my coins instead of a refund.

Looks like you need to verify the order. They send a text message that you have to respond back to...

Does answering back the SMS work if you are outside the US?

also tried to re send the SMS for the transaction Again. Nothing works. Is this related to the new site you are working on?

Please help, I would appreciate receiving my coins.

Hell if I know... I'm in the US. Are you allowed to send SMS internationally? Better yet, how did you verify your number if you can't send international SMSs?

Verifying the number only require receiving SMS.

Oh... Then the only thing I can suggest is... contact your cell phone carrier to make sure you can send international SMS. Or find a friend in the US and use their telephone number.

Once I forgot to verify my SMS.. but once I did, it was sent immediately.

Thank you for your help, looks like I cant answer international SMSs.

If you enable Google Two Factor on your btcQuick account it will bypass the need for SMS confirmations.

Already did that, every time I log into Btcquick I enter my password, and then the PIN I get on my phone. Still I cant get the coins.

Why not change your telephone number? Find a friend in the US who will let you use their number to verify the order... not sure if that'll work tho; since the order has already been placed.

I don't think that will be a good idea. I'm starting to get nervous about this. It should not be too difficult for them to just help me. I will wait a bit more before i post a formal complain.

[ToTheMoon1k]

They never have stock, whats up with that?

[Ascension]

Hello, I been waiting for my order (21833) since Nov 13, opened a ticket but no answer.

Please help. They Key is funded, and I will appreciate receiving my coins instead of a refund.

Looks like you need to verify the order. They send a text message that you have to respond back to...

Does answering back the SMS work if you are outside the US?

also tried to re send the SMS for the transaction Again. Nothing works. Is this related to the new site you are working on?

Please help, I would appreciate receiving my coins.

Hell if I know... I'm in the US. Are you allowed to send SMS internationally? Better yet, how did you verify your number if you can't send international SMSs?

Verifying the number only require receiving SMS.

Oh... Then the only thing I can suggest is... contact your cell phone carrier to make sure you can send international SMS. Or find a friend in the US and use their telephone number.

Once I forgot to verify my SMS.. but once I did, it was sent immediately.

Thank you for your help, looks like I cant answer international SMSs.

If you enable Google Two Factor on your btcQuick account it will bypass the need for SMS confirmations.

Already did that, every time I log into Btcquick I enter my password, and then the PIN I get on my phone. Still I cant get the coins.

Why not change your telephone number? Find a friend in the US who will let you use their number to verify the order... not sure if that'll work tho; since the order has already been placed.

I don't think that will be a good idea. I'm starting to get nervous about this. It should not be too difficult for them to just help me. I will wait a bit more before i post a formal complain.

Hmm, seems like there was a bug, please try again it should work.

[steban]

Hello, I been waiting for my order (21833) since Nov 13, opened a ticket but no answer.

Please help. They Key is funded, and I will appreciate receiving my coins instead of a refund.

Looks like you need to verify the order. They send a text message that you have to respond back to...

Does answering back the SMS work if you are outside the US?

also tried to re send the SMS for the transaction Again. Nothing works. Is this related to the new site you are working on?

Please help, I would appreciate receiving my coins.

Hell if I know... I'm in the US. Are you allowed to send SMS internationally? Better yet, how did you verify your number if you can't send international SMSs?

Verifying the number only require receiving SMS.

Oh... Then the only thing I can suggest is... contact your cell phone carrier to make sure you can send international SMS. Or find a friend in the US and use their telephone number.

Once I forgot to verify my SMS.. but once I did, it was sent immediately.

Thank you for your help, looks like I cant answer international SMSs.

If you enable Google Two Factor on your btcQuick account it will bypass the need for SMS confirmations.

Already did that, every time I log into Btcquick I enter my password, and then the PIN I get on my phone. Still I cant get the coins.

Why not change your telephone number? Find a friend in the US who will let you use their number to verify the order... not sure if that'll work tho; since the order has already been placed.

I don't think that will be a good idea. I'm starting to get nervous about this. It should not be too difficult for them to just help me. I will wait a bit more before i post a formal complain.

Hmm, seems like there was a bug, please try again it should work.

That fixed it, thank you. Got my coins. Will buy again.

[mess-lelouch]

Hello Folks,

I have been waiting for my membership order to be verified but it hasnt. This was 20 days ago.

https://bitcointalk.org/index.php?topic=172794.msg3744034#msg3744034

Thanks,
- mess

[thecoinjournal]

Hello Folks,

I have been waiting for my membership order to be verified but it hasnt. This was 20 days ago.

https://bitcointalk.org/index.php?topic=172794.msg3744034#msg3744034

Thanks,
- mess

I'm in the same situ. However, I'm not hurry at all knowing there will be no stock even got verified.

[berties]

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and  from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

[Ascension]

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and  from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

You can resend the SMS from the order details page.

[berties]

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and  from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

You can resend the SMS from the order details page.

Sorry, but your answer does not solve my problem.


I'm not saying that your answer is not right . I'm saying that a sporadic reponse is not good and what I need is a proper customer service.
I used every channel of comunication you have.
You have a ticket service for this cases.....you just don't even look at them
You have an email......I don't know what for!!!!
You have a twitter....that you ignore.
You have a telephone number......messages must me heaping there.
You have a post here.....you just give an sporadic answer.

Give me my cutomer support service that you suppose to give as a serious service whose main capital should be TRUST.

Follow my case, enlighten me.....tell me what to do and problem solved.

With that simple thing this kind if posts would not be necessary.

I'll be wainting!!!!

[Ascension]

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and  from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

You can resend the SMS from the order details page.

Sorry, but your answer does not solve my problem.


I'm not saying that your answer is not right . I'm saying that a sporadic reponse is not good and what I need is a proper customer service.
I used every channel of comunication you have.
You have a ticket service for this cases.....you just don't even look at them
You have an email......I don't know what for!!!!
You have a twitter....that you ignore.
You have a telephone number......messages must me heaping there.
You have a post here.....you just give an sporadic answer.

Give me my cutomer support service that you suppose to give as a serious service whose main capital should be TRUST.

Follow my case, enlighten me.....tell me what to do and problem solved.

With that simple thing this kind if posts would not be necessary.

I'll be wainting!!!!

send an email with your order details and your phone number: jerrod at btcquick dot com

[thecoinjournal]

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and  from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

You can resend the SMS from the order details page.

Sorry, but your answer does not solve my problem.


I'm not saying that your answer is not right . I'm saying that a sporadic reponse is not good and what I need is a proper customer service.
I used every channel of comunication you have.
You have a ticket service for this cases.....you just don't even look at them
You have an email......I don't know what for!!!!
You have a twitter....that you ignore.
You have a telephone number......messages must me heaping there.
You have a post here.....you just give an sporadic answer.

Give me my cutomer support service that you suppose to give as a serious service whose main capital should be TRUST.

Follow my case, enlighten me.....tell me what to do and problem solved.

With that simple thing this kind if posts would not be necessary.

I'll be wainting!!!!

I have no intention to make fun but your post rhyming well and reads like rap, I like it very much . Hope your problem will be solved ASAP.

[johnwhitestar]

Hi Ascension,

it seems like you are closing your company, right?
If so how are you going to compensate your investors who bought your shares through bitfunder?

Best regards

                                              John

[Eboman]

I too am trying to get help with an unfunded order.
My order# 21980 dated 11/13 @ 2:14pm, SAYS it was processed, but the bitcoins never arrived.
I've opened a support ticket, sent e-mails, left voicemail messages....but have yet to get a response.

Ascension, please send my bitcoins or refund my money. 

I've done a blockchain search, so I know they were never sent to my wallet.

I would prefer not to get in a big and drawn out fiasco.  If I can get my money, I will quit bugging you.  If you ever get your issues resolved, then I will probably use your service again.  Until this order, every other time I used btcQuick, I received my bitcoins quickly and I was very satisfied (in fact, I actually recommended you to a couple of friends).

Please let me know what I can do to get this resolved.

Also, please let me know if you don't plan to do ANYTHING (i.e. you're closing down). 

Thanks and I wish you luck.  Like I said, I was very satisfied until now.  It's a shame.  I hope you can get things turned around.

Eric

[berties]

Please help.
Ascension in the customer support gives no answer.
Neither tickets, phone calls, twitter, emails...
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and  from Order N° 21973.

Come on! Give an answer.
Do you really think your bussines will work with shabby customer support.

You can resend the SMS from the order details page.

Sorry, but your answer does not solve my problem.


I'm not saying that your answer is not right . I'm saying that a sporadic reponse is not good and what I need is a proper customer service.
I used every channel of comunication you have.
You have a ticket service for this cases.....you just don't even look at them
You have an email......I don't know what for!!!!
You have a twitter....that you ignore.
You have a telephone number......messages must me heaping there.
You have a post here.....you just give an sporadic answer.

Give me my cutomer support service that you suppose to give as a serious service whose main capital should be TRUST.

Follow my case, enlighten me.....tell me what to do and problem solved.

With that simple thing this kind if posts would not be necessary.

I'll be wainting!!!!

send an email with your order details and your phone number: jerrod at btcquick dot com

Email to jerrod has been sent....I'll post here how things deveolp.

[Eboman]

berties,
I too e-mailed Jerrod.
Fingers crossed for luck.
It's kind of odd how close our orders are (your order# is 21973....mine is 21980).

Thanks,
Eric

[Bill Bisco]

Hi Guys I'm considering using btcQuick.  Is it worth it? 

When I read comments on twitter it makes me kind of nervous.