Hello Natalie,
thank you for your prompt reply. You people at MtGox are very responsive
Please let me allow to suggest that you be more transparent when it comes to EUR bank transfers.
1) Correct me if I'm wrong, but you (MtGox) states that it takes up to 5 working days to complete withdrawals to a EUR bank account. In my last couple of transactions (5 or 6) this was not the case - you guys always needed an extra bump before I got my money. But finally the funds always arrived. Still it's a little bit annoying. It would be nice to know/see that you don't have enough funds (EUR, or CAD like someone posted in another thread) to handle all open transactions simultaneously - and that you have to queue them. And show my position in this queue / ETA of the funds.
IMHO there's room for improvement here.
2) There is a European law that SEPA transfers have to be completed within 1 working day. Poland is in the EU - my country as well. Why does it still take 5 (or more) days to complete the transfers?
cheers,
Frizz
Hello Frizz,
Thank you for your comment and suggestion. For your first suggestion, I will pass this onto the management. In this case however, please let me clarify that it is not because we do not have enough EUR on our account. This is due to the withdrawal limit imposed on our bank account. As for the display of the queue, I will definitely forward this to our management.
Regarding your second point, as stated earlier that this is due to our withdrawal limit. If the withdrawal requests are not so large in volume and value, after we process them, it usually takes no more than 3 business days to arrive on your bank account.
Thank you once again for your continued support to Mt.Gox.