The bASIC Refund Tracking Thread

[Bogart]

This thread is to document the state of bASIC refunds in a convenient list all in one place.

To play along at home, if you have requested a bASIC refund, post in the thread this information:

 * Order date
 * Order number
 * Quantity BASIC01 (the $1069.99 72GH/s unit)
 * Quantity BASIC02 (the $599.99 36GH/s unit)
 * Quantity BASIC02 --> BASIC01 upgrade
 * Order status currently shown on website
 * Payment type (Bitcoin or credit card)
 * Date refund was requested
 * Date refund was received (empty if not received)

All fields are optional.  Feel free to omit any that you think may compromise your privacy.

For all dates, please use the international friendly date format: 17-Jan-2013

If you requested a refund, and then cancelled your refund request, with your final disposition being to keep your order, then please do not post.

Edit: All orders are to be refunded: https://www.btcfpga.com/forum/index.php?topic=1048.0

[Bogart]

Last updated 05-Feb-2013

The list, sorted by refund request date:

Order_date__	Order#	BASIC01	BASIC02	Upgrade	Order status	Payment type	Refund request	Refund received	Username
02-Oct-2012	984	2	0	0	-	Bitcoin	29-Nov-2012	Yes	MrTeal
14-Nov-2012	1844	0	0	1	-	Bitcoin	29-Nov-2012	Yes	MrTeal
25-Oct-2012	36	1	0	0	Refunded	CC	08-Dec-2012	11-Dec-2012	nokru
22-Nov-2012	1980	1	0	0		Bitcoin	23-Dec-2012	No	pyromaniac
-	1331	1	0	0	Refund Requested	Bitcoin	06-Jan-2013	No	senseless
29-Nov-2012	2038	2	0	1	-	CC	08-Jan-2013	Yes	MrTeal
28-Sep-2012	726	0	1	0	Refund Requested	Bitcoin	08-Jan-2013	11-Jan-2013	Bogart
22-Oct-2012	1678	1	0	0	Refund Requested	Bitcoin	08-Jan-2013	11-Jan-2013	Bogart
Sep-2012	xx7	3	0	0	-	CC	08-Jan-2013	Partial, chargeback	miter_myles
31-Oct-2012	1786	0	0	1	Refund Requested	Bitcoin	08-Jan-2013	11-Jan-2013	Bogart
-	1521	0	1	0	Refund Requested	Bitcoin	08-Jan-2013	No	Bart31
-	1523	0	1	0	Refund Requested	Bitcoin	08-Jan-2013	No	Bart31
-	201	0	0	2 MMQ		Bitcoin	09-Jan-2013	No	fred0
-	2251	0	0	2 MMQ, 400W PS		Bitcoin	09-Jan-2013	No	fred0
02-Oct-2012	-	1	0	0	-	CC	12-Jan-2013	17-Jan-2013	ChipGeek
-	-	-	-	-	Refund Requested	Bitcoin	12-Jan-2013	No	iambaboon
01-Nov-2012	1794	1	0	0	Refund Requested	Bitcoin	12-Jan-2013	No	greeners
09-Aug-2012	xx2	-	-	-	-	Bitcoin	13-Jan-2013	No	jgazrik
Oct-2012	xxx	0	1	0	Refunded	CC	13-Jan-2013	Yes	Grix
Nov-2012	xxxx	0	0	1	Refund Requested	Bitcoin	13-Jan-2013	No	Grix
30-Sep-2012	8xx	3	0	0	Cannot see	CC	13-Jan-2013	Chargeback	ralree
30-Sep-2012	8xx	5	0	0	Cannot see	CC	13-Jan-2013	Chargeback	ralree
-	-	-	-	-	-	CC	13-Jan-2013	22-Jan-2013	dunand
19-Sep-2012	598	10	0	0	Refund Requested	CC	13-Jan-2013	No	JHenderson
19-Sep-2012	1636	5	0	0	Refund Requested	CC	13-Jan-2013	No	JHenderson
15-Sep-2013	490*	3	0	0	Refunded	Bitcoin	13-Jan-2013	No	tnkflx
-	-	-	-	-	-	Bitcoin	13-Jan-2013	No	randomguy7
-	200	1	0	0	-	-	14-Jan-2013	No	dmcurser
-	1869	1	0	0	-	-	14-Jan-2013	No	dmcurser
-	xx3	-	-	-	-	-	14-Jan-2013	No	server
12-Oct-2012	1582	0	1	0	Refunded	CC	16-Jan-2013	Yes	whizter
-	-	-	-	-	-	Bitcoin	< 17-Jan-2013	No	arji
19-Jan-2013	xxx	0	1	0	-	CC	21-Jan-2013	Yes	Grix
04-Jan-2013	450	1	0	0	-	CC	21-Jan-2013	No	Fcx35x10
-	-	4	0	0	Refund Requested	Bitcoin	21-Jan-2013	No	puck2
30-Sep-2013	8xx	2	1	0	Can't login	Bitcoin	31-Jan-2013	No	kwoody
x/10/2012	15xx	2	0	0	Refunded	CC	xx-Jan-2013	Yes	Miles Bennett Dyson
x/10/2012	16xx	0	0	2 DHL shipping	Refund Requested	Bitcoin	xx-Jan-2013	No	Miles Bennett Dyson
x/10/2012	8xx	1	0	0	Refund Requested	Bitcoin	xx-Jan-2013	No	Miles Bennett Dyson

[senseless]

#1331  1x 72gh/s waiting for refund since Jan 6

Moral of the story, don't pay in bitcoin if you think you might ever want your money back. Got cash back from my credit card orders 24 hours after filing a chargeback with my bank.

edit: order status = refund requested

[dmcurser]

order number 200 on bitcoinasci x 72 both requested refund on monday 14
and still not refunded

[jgarzik]

Order #xx2, placed on 08/09/2012.

Refund requested 01/13/2013.

Reply received 01/17/2013 from Dave stating "I'll be submitting your request to Tom in today's batch"

No refund received yet as of this writing (01/21/2013).

[server]

Order #xx3, placed on 02/10/2012

Refund request 14/01/2013

No reply received.

No refund.

[arij]

Requested a refund prior to Jan 17th. Got email from Dave on the 17th saying he submitted my request to Tom (BTC refund).

Still no refund. (1/22)

[miter_myles]

#xx7, placed in Sept 2012 for 3x72gh

Requested refunds 8 Jan (AM)

No official reply via email or any other means

After a couple days of waiting, intiated disputes with two CC companies which provided credits (3 x 72gh)

Received an email from one CC company stating 1 of the 2 orders on that card was refunded by merchant.. so, I assume 1 of 3 orders were officially refunded.

Piss poor operation as whole ran by Tom to say the least...  outside the whole ASIC side of things.. a kid running a lemonade stand would run a better business than Tom..

[MrTeal]

02-Oct-2012	984	2	0	0	Refunded	BTC	-	29-Nov-2012	Yes	MrTeal
14-Nov-2012	1844	0	0	1	Refunded	BTC	-	29-Nov-2012	Yes	MrTeal
29-No-2012	2038	2	0	1	Refunded	CC	-	08-Jan-2013	Yes	MrTeal

[MonsterZero]

Disheartening indeed to see some later refunds returned after some refunds that have not been returned.  Shows major disorganization and unfairness.

[dmcurser]

cc refunds are being processed probly bc they dont want to deal with the us lawl lol.

[Grix]

Not sure, site is down (Oct I think)    ***   0   1   0   Refunded   CC   -   13-Jan-2013   Yes   Grix
Not sure, site is down (Nov I think)    ****   0   0   1   Refund Requested    BTC   -   13-Jan-2013   No   Grix
Jan 19    ***   0   1   0   -   CC   -   21-Jan-2013   No   Grix

[whizter]

*  21.10.2012
 * 1582
 * Quantity BASIC02 (the $599.99 36GH/s unit): 1
 * Order status currently shown on website: Ready To Ship
 * Payment type (Bitcoin or credit card): Credit Card (too late for chargeback)
 * Date refund was requested (empty if not received): 16.01.2013
 * Date refund was received (empty if not received): not yet

[hackjealousy]

* Payment type (Bitcoin or credit card): Credit Card (too late for chargeback)

My first order was before yours, my chargeback request was about the same time, and my card gave me the chargeback.  It's their judgement call.  If you are a good customer with no previous issues (and no history of chargebacks) they have the latitude to allow your chargeback.

My advice would be to call back and politely explain what happened: you were purchasing some computer equipment and you were told you would get your device in October, then November, then December, then January.  Then the owner disappeared and the person responsible for handling orders told everyone they should just get a chargeback.  Simply tell them that you feel real stupid about how you were scammed and that you hope they can help you out.

If they still insist they can't give you the chargeback, remain polite and tell them that you still would like to submit some sort of report so that hopefully it will be harder for anyone else to get scammed by the same company.  There is still a (small) chance at this point you will get your chargeback.

[MrTeal]

Order #xx2, placed on 08/09/2012.

Refund requested 01/13/2013.

Reply received 01/17/2013 from Dave stating "I'll be submitting your request to Tom in today's batch"

No refund received yet as of this writing (01/21/2013).

Wow, the bASIC announcement wasn't even until Sept 3rd. Is the order date a typo or reversal, or did you place an order pre-announcement?

[server]

Order #xx2, placed on 08/09/2012.

Wow, the bASIC announcement wasn't even until Sept 3rd. Is the order date a typo or reversal, or did you place an order pre-announcement?

OP: "For all dates, please use the international friendly date format: 17-Jan-2013"

[MrTeal]

Order #xx2, placed on 08/09/2012.

Wow, the bASIC announcement wasn't even until Sept 3rd. Is the order date a typo or reversal, or did you place an order pre-announcement?

OP: "For all dates, please use the international friendly date format: 17-Jan-2013"

I thought of that, but the other dates he wrote are Month/Day/Year.
I know some people have said they bought units even before the announcement, and Jeff seems like the kind of guy who might get the inside track.

[Bart31]

Nr  Device    order  status                    charged         PAY     remarks
1x BASIC02  1521  Refund requested    8-jan-2013    BTC    22-jan-2013 received NONE
1x BASIC02  1523  Refund requested    8-jan-2013    BTC    22-jan-2013 received NONE

18-jan-2013 Received email stating that BTC refund requests are send to Tom for payment.

Bart

[nokru]

 * Order date - 25 Oct
 * Order number  36
 * Quantity BASIC01 (the $1069.99 72GH/s unit) - 1
 * Quantity BASIC02 (the $599.99 36GH/s unit)
 * Quantity BASIC02 --> BASIC01 upgrade
 * Order status currently shown on website - Refunded
 * Payment type (Bitcoin or credit card) - CC
 * Refund request Bitcoin address (if Bitcoin refund)
 * Date refund was requested 8 Dec
 * Date refund was received (empty if not received) on CC statement 11 Dec

actually made 10 EUR cause of the changing EUR/USD rate

[Miles Bennett Dyson]

* Order date - 25 Oct
 * Order number  36
 * Quantity BASIC01 (the $1069.99 72GH/s unit) - 1
 * Quantity BASIC02 (the $599.99 36GH/s unit)
 * Quantity BASIC02 --> BASIC01 upgrade
 * Order status currently shown on website - Refunded
 * Payment type (Bitcoin or credit card) - CC
 * Refund request Bitcoin address (if Bitcoin refund)
 * Date refund was requested 8 Dec
 * Date refund was received (empty if not received) on CC statement 11 Dec

actually made 10 EUR cause of the changing EUR/USD rate

I got 100$ less.