Bitcoin Forum
May 22, 2019, 08:13:37 PM *
News: Latest Bitcoin Core release: 0.18.0 [Torrent] (New!)
 
   Home   Help Search Login Register More  
Pages: [1]
  Print  
Author Topic: Sketchy BFL Phone Number  (Read 2008 times)
Oktoberfest
Newbie
*
Offline Offline

Activity: 15
Merit: 0


View Profile
February 11, 2013, 10:50:47 PM
 #1

When I call the number on the BFL website, it takes me to a voicemail for Dave McClane, I believe his name is. I guess I don't know enough about the BFL business yet, but it strikes me as odd especially when they talk about "our team" on the jobs page, that their line of contact is a personal voicemail. Why doesn't that "team" have a customer support phone number? If they are so backlogged with e-mails about shipment dates and a misplaced account login URL, are they going to get around to cancellation e-mails before those orders ship?

Given the demand and likely large quantities of orders queued up, I don't see why such a business would operate without a customer service phone number. And some dude named Dave who doesn't answer the phone during business hours -- what's the point?
GET 25 FREE SPINS AT REGISTRATION
GET 100% BONUS ON FIRST DEPOSIT
PLAY NOW
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
panda1
Full Member
***
Offline Offline

Activity: 187
Merit: 100


View Profile
February 11, 2013, 11:03:22 PM
 #2

Dave is BFL's account manager.
repentance
Hero Member
*****
Offline Offline

Activity: 868
Merit: 1000


View Profile
February 11, 2013, 11:11:04 PM
 #3

It might be annoying, but it's not particularly unusual for small companies these days to do the majority of their customer support electronically.  Routing phone calls to voicemail means that you can prioritise call-backs and make them at a time when you don't need to focus on other tasks.  Answering routine phone calls from customers is likely not the most effective use of Dave's time when those questions could easily be answered by Josh on the BFL forums or by an email to Jody.

Phone-based customer support is massively expensive, which is one reason it's often out-sourced by larger companies.

All I can say is that this is Bitcoin. I don't believe it until I see six confirmations.
kayrice
Member
**
Offline Offline

Activity: 104
Merit: 10


View Profile
February 12, 2013, 12:03:55 AM
 #4

Their jobs page is an example of how BS I think they are. Anyone looking to actually hire someone would not put honestly say they are looking for an "Engineer" with no other indicator as to what kind of skills. It's the most broad term, they are basically saying "Yeah we hire people!"
Phinnaeus Gage
Legendary
*
Offline Offline

Activity: 1638
Merit: 1051


Bitcoin: An Idea Worth Spending


View Profile WWW
February 12, 2013, 01:28:15 AM
 #5

http://www.linkedin.com/in/dmcclain1

Quote
Account Manager
Butterfly Labs, Inc
October 2012 – Present (5 months)Leawood, Kansas
Primary contact for list of international clients.

Establish relationships and rapport with clients to ensure highest level of customer service.

Provide technical advice regarding adoption of hardware purchases.

Develop and produce written content for various company and subsidiary websites

Ozanam Check Presentation


L to R: Dave McClain, Doug Zimmerman,  Fr. Constantine Sinos

(Photos courtesy of Chris Vleisides)

MrTeal
Legendary
*
Offline Offline

Activity: 1274
Merit: 1000


View Profile
February 12, 2013, 04:20:57 PM
 #6

Holy Crap, Dave knows John Stamos.
greyhawk
Hero Member
*****
Offline Offline

Activity: 924
Merit: 1000


View Profile
February 12, 2013, 04:22:09 PM
 #7

Is that the Awkward Beard Society?
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!