|
February 11, 2013, 10:50:47 PM |
|
When I call the number on the BFL website, it takes me to a voicemail for Dave McClane, I believe his name is. I guess I don't know enough about the BFL business yet, but it strikes me as odd especially when they talk about "our team" on the jobs page, that their line of contact is a personal voicemail. Why doesn't that "team" have a customer support phone number? If they are so backlogged with e-mails about shipment dates and a misplaced account login URL, are they going to get around to cancellation e-mails before those orders ship?
Given the demand and likely large quantities of orders queued up, I don't see why such a business would operate without a customer service phone number. And some dude named Dave who doesn't answer the phone during business hours -- what's the point?
|