Sketchy BFL Phone Number

[Oktoberfest]

When I call the number on the BFL website, it takes me to a voicemail for Dave McClane, I believe his name is. I guess I don't know enough about the BFL business yet, but it strikes me as odd especially when they talk about "our team" on the jobs page, that their line of contact is a personal voicemail. Why doesn't that "team" have a customer support phone number? If they are so backlogged with e-mails about shipment dates and a misplaced account login URL, are they going to get around to cancellation e-mails before those orders ship?

Given the demand and likely large quantities of orders queued up, I don't see why such a business would operate without a customer service phone number. And some dude named Dave who doesn't answer the phone during business hours -- what's the point?

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[panda1]

Dave is BFL's account manager.

[repentance]

It might be annoying, but it's not particularly unusual for small companies these days to do the majority of their customer support electronically.  Routing phone calls to voicemail means that you can prioritise call-backs and make them at a time when you don't need to focus on other tasks.  Answering routine phone calls from customers is likely not the most effective use of Dave's time when those questions could easily be answered by Josh on the BFL forums or by an email to Jody.

Phone-based customer support is massively expensive, which is one reason it's often out-sourced by larger companies.

[kayrice]

Their jobs page is an example of how BS I think they are. Anyone looking to actually hire someone would not put honestly say they are looking for an "Engineer" with no other indicator as to what kind of skills. It's the most broad term, they are basically saying "Yeah we hire people!"

[Phinnaeus Gage]

http://www.linkedin.com/in/dmcclain1

Account Manager
Butterfly Labs, Inc
October 2012 – Present (5 months)Leawood, Kansas
Primary contact for list of international clients.

Establish relationships and rapport with clients to ensure highest level of customer service.

Provide technical advice regarding adoption of hardware purchases.

Develop and produce written content for various company and subsidiary websites

Ozanam Check Presentation


L to R: Dave McClain, Doug Zimmerman,  Fr. Constantine Sinos

(Photos courtesy of Chris Vleisides)

[MrTeal]

Holy Crap, Dave knows John Stamos.

[greyhawk]

Is that the Awkward Beard Society?