At 18.30 I received my withdrawal, it took 3.5 days, but you have to take into account that it was a weekend. The support team said that withdrawals are slower on weekends than on weekdays. So keep in mind.
Just for example, the first time support did not say about the weekend, and that's why I started to worry.
Hi Guys,
Sorry for late reply on this, I am moving about a bit at the moment.
One thing I would like to remind the new guys to the website is that we don't do all our own Slot Providers.. ie: we buy the service and support from pragmatic, netEnt, Big Time Gaming-- etc etc
So when we get a big win, we need to validate with the slot providers everything is ok, then we pay out.
(many times slots can be hacked, so again its the bad guys making it hard for the good guys)
We send a request off to these guys mentioned ^^
but then we are THEIR customers.. so if they don't get back to us for the weekend, we can't get back to you.This is not ideal I know, and apologies for that, but most BIG slot wins, the checking is out of our control
As always, glad it got sorted and well done!
regards,
Steve.
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