Can someone help me please

[jak1]

Are you saying that you are also using the new deterministic blockchain.info wallet and that you got the destination address from a new blockchain.info deterministic wallet?

Hi burt

i am using blockchain legacy wallet

account made 1 week ago and that was the first TX

and still nothing in my account

Try your address on another wallet. like electrum. get private key from blockchain in import/export option. and then import it on electrum and see there, I think blockchain having some issues, I also got a similar issue , I have 0.05btc in my wallet, today I open my wallet I got shocked when I see there is zero balance. but when I import the private key in electrum I see my all balance there.

[BurtW]

Are you saying that you are also using the new deterministic blockchain.info wallet and that you got the destination address from a new blockchain.info deterministic wallet?

Hi burt

i am using blockchain legacy wallet

account made 1 week ago and that was the first TX

and still nothing in my account

Try your address on another wallet. like electrum. get private key from blockchain in import/export option. and then import it on electrum and see there, I think blockchain having some issues, I also got a similar issue , I have 0.05btc in my wallet, today I open my wallet I got shocked when I see there is zero balance. but when I import the private key in electrum I see my all balance there.

If they are having troubles then they will sort it out.  So, if that is the case, you can just wait a while and the funds will appear.  You can move your private key to another wallet as suggested but you might just want to wait a while before you go to that trouble.

Which Bitcoin address is yours and did you find it in your wallet?

[beel]

Are you saying that you are also using the new deterministic blockchain.info wallet and that you got the destination address from a new blockchain.info deterministic wallet?

Hi burt

i am using blockchain legacy wallet

account made 1 week ago and that was the first TX

and still nothing in my account

Legacy wallet is much easier:

Go to the "Receive Money" tab.  Is the Bitcoin Address you asked them to use listed there?  In other words is the destination Bitcoin address listed there on the "Recieve Money" tab?  If not check "Archived" and see if it is listed there.  If it is not listed in either of those places you are out of luck.  If it is listed then it should work - I have never seen it not work or heard of it not working.

If it is listed then you should be able to click on it and see the transaction.

Which output Bitcoin address in the transaction is yours?

https://blockchain.info/tx/2fa27ba4aa068f283adca26ced8209c977431c109f590689dd1002c8650daacc

Hi burt thanks for the reply


there is nothing coming in receive tab

my address is 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe



i emailed block chain guys

they replied with this message

Mandrik (Blockchain)
May 30, 10:43

I'd like to look into this further, but unfortunately I'm going to require the password for the wallet. This isn't something we ask for under any normal condition, but without it I won't be able to look any further into this issue.

Before doing this please move all funds from this wallet to a new wallet, and be sure to never use any addresses within your old wallet ever again. You can create a new wallet here - https://blockchain.info/wallet/#/signup. Be sure to record the new password and identifier. If we are able to locate these funds then let us know a new bitcoin address you would like for us to send them to.

Thanks,




shall i try to get the private key of my account blockchain.info and try to export the address to other wallet or any suggestions

i have done nothing yet like haven't touch anything

[BurtW]

Good news, your 0.6342 BTC are safe at that address:

https://blockchain.info/address/1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe

Did you locate the address 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe in the "Recieve Money" tab in your wallet like I asked?  If it is there then click on it and you should see the 0.6342 BTC at that address.

[cjmoles]

Good news, your 0.6342 BTC are safe at that address:

https://blockchain.info/address/1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe

Did you locate the address 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe in the "Recieve Money" tab in your wallet like I asked?  If it is there then click on it and you should see the 0.6342 BTC at that address.

Good job BurtW!....I was worried about his post right above yours but I didn't want to interject so as not to make things more confusing.  I have a question: did the original poster get his situation resolved?  I noticed that he hasn't visited the forum for awhile yet the transaction hasn't moved.

[BurtW]

Good news, your 0.6342 BTC are safe at that address:

https://blockchain.info/address/1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe

Did you locate the address 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe in the "Recieve Money" tab in your wallet like I asked?  If it is there then click on it and you should see the 0.6342 BTC at that address.

Good job BurtW!....I was worried about his post right above yours but I didn't want to interject so as not to make things more confusing.  I have a question: did the original poster get his situation resolved?  I noticed that he hasn't visited the forum for awhile yet the transaction hasn't moved.

I have not heard from the original poster either.

beel's coins are safe on the address he gave.  Now we just need to make sure he has the private key for that address.

[beel]

Good news, your 0.6342 BTC are safe at that address:

https://blockchain.info/address/1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe

Did you locate the address 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe in the "Recieve Money" tab in your wallet like I asked?  If it is there then click on it and you should see the 0.6342 BTC at that address.

Good job BurtW!....I was worried about his post right above yours but I didn't want to interject so as not to make things more confusing.  I have a question: did the original poster get his situation resolved?  I noticed that he hasn't visited the forum for awhile yet the transaction hasn't moved.

I have not heard from the original poster either.

beel's coins are safe on the address he gave.  Now we just need to make sure he has the private key for that address.

Hi burt

how can i get the private key in blockchain.info is that 12 words called seeds ?
i did what you asked but there is no address coming in receive tab

 

[BurtW]

Please re-read these instructions and do everything I suggested, especially the "Archived" tab:

Legacy wallet is much easier:

Go to the "Receive Money" tab.  Is the Bitcoin Address you asked them to use listed there?  In other words is the destination Bitcoin address listed there on the "Receive Money" tab?  If not check "Archived" and see if it is listed there.  If it is not listed in either of those places you are out of luck.  If it is listed then it should work - I have never seen it not work or heard of it not working.

If it is listed then you should be able to click on it and see the transaction.

If the address 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe is not in your "Received Money" tab or in the "Archived" tab where did you get this address?

[beel]

Please re-read these instructions and do everything I suggested, especially the "Archived" tab:

Legacy wallet is much easier:

Go to the "Receive Money" tab.  Is the Bitcoin Address you asked them to use listed there?  In other words is the destination Bitcoin address listed there on the "Receive Money" tab?  If not check "Archived" and see if it is listed there.  If it is not listed in either of those places you are out of luck.  If it is listed then it should work - I have never seen it not work or heard of it not working.

If it is listed then you should be able to click on it and see the transaction.

If the address 1HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe is not in your "Received Money" tab or in the "Archived" tab where did you get this address?

Hi burtw

HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe this address is coming in pop up windows


How can i get the private key i think i am using the new version of blockchain.info as i cant see import/export options there
i am thinking to export it to eletrum but i need private key for that

[beel]

someone mentioned the method to get private keys

https://docs.google.com/document/d/1-2l6xOqcbjs9QWEqSh72RD1d8EEdvG_hQuEXw_f_o6w/edit


but i dont know what is index number and account number
how can i find it

[BurtW]

someone mentioned the method to get private keys

https://docs.google.com/document/d/1-2l6xOqcbjs9QWEqSh72RD1d8EEdvG_hQuEXw_f_o6w/edit


but i dont know what is index number and account number
how can i find it

This does not apply to the Legacy wallet.

You said:

Hi burtw

HkJKLwAiDDBAZFWoftaZoJXQMryHewUUe this address is coming in pop up windows


How can i get the private key i think i am using the new version of blockchain.info as i cant see import/export options there
i am thinking to export it to eletrum but i need private key for that

And:

Hi burt

i am using blockchain legacy wallet

account made 1 week ago and that was the first TX

and still nothing in my account

Which is it?

You also said that customer support replied they would help you.

Mandrik (Blockchain)
May 30, 10:43

I'd like to look into this further, but unfortunately I'm going to require the password for the wallet. This isn't something we ask for under any normal condition, but without it I won't be able to look any further into this issue.

Before doing this please move all funds from this wallet to a new wallet, and be sure to never use any addresses within your old wallet ever again. You can create a new wallet here - https://blockchain.info/wallet/#/signup. Be sure to record the new password and identifier. If we are able to locate these funds then let us know a new bitcoin address you would like for us to send them to.

Thanks,

I am not able to help you since you do not understand and are not able to answer fundamental questions about your account.  I suggest you use technical support as I am not able to help you.

[beel]

sorry but if i did confuse you


is it safe to give blockchain.info guys my wallet password and id?

[longbob72]

sorry but if i did confuse you


is it safe to give blockchain.info guys my wallet password and id?

Obviously no.
By the way, why don't you post the screenshot of your wallet so that we'll know for sure what wallet you're using?

[Bitcoinbro]

sorry but if i did confuse you


is it safe to give blockchain.info guys my wallet password and id?

Obviously no.
By the way, why don't you post the screenshot of your wallet so that we'll know for sure what wallet you're using?

Indeed, the fact is also that you should never give your wallet information in my opinion I would not risks this..
Just post a screenshot and stay away from these people.

[The_prodigy]

sorry but if i did confuse you


is it safe to give blockchain.info guys my wallet password and id?

Obviously no.
By the way, why don't you post the screenshot of your wallet so that we'll know for sure what wallet you're using?

Indeed, the fact is also that you should never give your wallet information in my opinion I would not risks this..
Just post a screenshot and stay away from these people.

First you think why they are need your real identity what is their intentions? because for me i think they are using it to scam people or to use it to hack your account and banks or to get your user and password of you email. many ways will happen to you if you give all of your real information and the only way that i can suggest is to stay away from them and ignore them...

[beel]

i am using new wallet




I did ask them for Index id
but they keep insisting on password
i am worried now

[longbob72]

i am using new wallet




I did ask them for Index id
but they keep insisting on password
i am worried now

It is entirely up to you to give the password to them or not.
But be aware that whoever you send it to will be able to spend your bitcoins without anyone knowing because they can fetch all of your private keys (plus your wallet seed) while they're logged in to your account.

Before you give them your password, create a new wallet and transfer all your bitcoins there. Then transfer the remaining bitcoins after they fixed the problem and never use that wallet again because it's compromised.

[beel]

i am using new wallet




I did ask them for Index id
but they keep insisting on password
i am worried now

It is entirely up to you to give the password to them or not.
But be aware that whoever you send it to will be able to spend your bitcoins without anyone knowing because they can fetch all of your private keys (plus your wallet seed) while they're logged in to your account.

Before you give them your password, create a new wallet and transfer all your bitcoins there. Then transfer the remaining bitcoins after they fixed the problem and never use that wallet again because it's compromised.

Hi longbob

i understand that
is there anyway i can get the private key and i will try to import in electrum and will see

the thing is my xpub address is not showing any balance or transaction
but my wallet is showing

[xhomerx10]

 I see he hasn't logged in since June 2nd and I wonder if he ever got control of his coins.  Considering the run-up in value of late, he has a considerable amount of money tied up in these inaccessible coins.  Was anyone ever in touch with him via e-mail?

[Andlog972]

hey everyone sorry ive not been on personal reasons  rely  pissed off with all this
 ill have a look at everything tonight i still havent got them the support said they were giving me them then changed there minds  and are now saying alot of bullshit ill put pics up  but its obv because they have shot right up in price i woulkd just be happy to get what i spent for them .
the wallet has been updated since i was last on and now in addresses the address used for the coins is appearing with the credit that i should have 5.2 btc  but its not in my balance