SCAM ALERT: The Downfall of NitrogenSports.EU and Their Scamming Techniques

[DarkDays]

This really breaks my heart considering what a loyal and big player I've been - too many casinos are not paying big winds thee days it's horrible

How can this be resolved - it's a lot of money

I've offered them a lower payout to make this go away and nothing m

The tiny deposits have nothing to do with it.

They are saying that your large betback/lossback amounts auto lock your account for 24 hours. 

Basically, they are saying that because you worked out a special deal with them, they are going to freeze your account when you get paid from the deal to ensure that you aren't trying to get one over on them.  Depending on how large of a % you are getting, it would be VERY easy for you to gain an edge so I'm guessing they are checking IPs and recent large bets to make sure that there are no coordinated bets that coincide with your wagers. 

Has it been more than 24 hours since your last betback/lossback award?

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[jtp1109]

Yes but read the support journal - the bonus was only after they refused to pay me - I did this on purpose so they couldn't pull this shot of now I have a bonus o I can't withdraql

[HCP]

Seriously, my advice is to vote with your BTC... stop betting/gambling on the site... wait for all your bonuses/lossbacks etc to get paid into your account... then just withdrawl the lot and don't bother playing there anymore.

It seems they are not going to change their systems to accommodate your style or level of deposits/playing/cashouts... and they're fairly up front about that. If you want 10+BTC payouts, your account will be locked. It sucks, but they make the rules, so you either deal with it, or go somewhere else. Otherwise, you'll just get stressed out every time your account locks and you can't play and/or withdraw.

Quite why a tiny credit locks your account from withdrawing, I don't know... you really need to figure out where those mystery deposits are coming from? As several of us have noted, they look like some sort of pool payout... like referral bonus maybe? Anyway, again, that is the system that NitrogenSports uses... if it is a problem, then again, you need to find another provider.

So, my suggestion is to stop playing on the site... stop depositing on the site... contact their support and ask them politely to arrange for the contents of your account to be withdrawn to an account of your choosing and then just  take your Bitcoin elsewhere...

Good luck!


EDIT: I'd just like to add, that I don't think they're scamming you... it just seems that their "safety" systems are somewhat strict and interfering with your use of their site.

[NitrogenSports]

We would like to shed some light on the recent posting by jtp1109. 

The user in question has been a loyal member of our site, and a very highly valued one, for some time. Recently our securities team introduced a new measure which places TEMPORARY locks on any account that has received large credits in the past 24 hours. This measure affects every user the same and is activated any time a credit this large is given (whether as a bonus, payout for a misgrade, bounty, affiliate payment etc.).

As one of our highest volume players, and somebody who would be impacted by this change in security policy, this user was notified of the changes immediately. We fully understand that this may not be the most convenient arrangement for users, but do view it as necessary to ensure security. The fact of the matter remains very few sportsbooks even come close to the flexibility we offer, especially in circumstances such as this.

We apologize for some initial miscommunication with our support team: as mentioned, the 24 hour lock is a relatively new measure, and accounts can be locked for many reasons. All team members are fully aware of the new security measures and we hope there won’t be any further miscommunication on the issue.

The account being unable to withdraw prior to his credit appears to have been as a result of the unconfirmed micro-deposit on his account. Unconfirmed bitcoin has not yet truly arrived at its destination, and our system cannot, therefore, allow users to withdraw bitcoin that hasn't been confirmed 100% as being in our wallets yet. These micro-deposits did not come from Nitrogen as claimed by the user; we have never, and would never send bitcoin to a user via deposit. For any such credit we use our own internal system. This can be corroborated by the fact that none of the wallet addresses sending these transactions belong to Nitrogen.

All in all, this amounts to an unfortunate misunderstanding with a long-time and loyal user. Unfortunately, due to the sums of bitcoin he plays with, he has been somewhat inconvenienced by a security policy which most users will never be affected by. This policy has been made clear to him on multiple occasions, by multiple members of our support staff, and at these times he has been given alternate options to aid him in avoiding what has been, for him, a frustrating process. Each time he has declined our offer. We have not seized or debited funds from this user, but rather was crediting him. At the time of this posting he has been notified via support and his account is open and unlocked and he is welcome to do as he wishes with his account and balance.

Although we cannot share account specifics, which have not been publicly aired by the user in question, we hope that our response provides some insight into this unfortunate situation and sheds some light on our perspective.

Thanks,


Mike
Marketing Manager, Nitrogen Sports

[RHavar]

Good to see this come to a positive outcome, jtp1109 can you confirm you are able to withdraw your full balance?

The account being unable to withdraw prior to his credit appears to have been as a result of the unconfirmed micro-deposit on his account. Unconfirmed bitcoin has not yet truly arrived at its destination, and our system cannot, therefore, allow users to withdraw bitcoin that hasn't been confirmed 100% as being in our wallets yet. These micro-deposits did not come from Nitrogen as claimed by the user; we have never, and would never send bitcoin to a user via deposit. For any such credit we use our own internal system. This can be corroborated by the fact that none of the wallet addresses sending these transactions belong to Nitrogen.

It's not really a micro-deposit as much as a bit of automated dust transactions. You realize the user has absolutely no control over this?

 Common sense would dictate you don't let someone have hundreds of thousands of dollars (?!) being held up by a few cents. Either comp him a few cents, or just delete it from his account, or not let him withdraw the unconfirmed funds. There's a lot of ways to handle this better than letting your best customer get so desperate he has to create a scam accusation and offer 100 BTC for someone to help him get his money out of your site.

All in all, this amounts to an unfortunate misunderstanding with a long-time and loyal user.

Maybe, but surely you can see there's some real customer service and policy fails here too.

[jtp1109]

this is SIMPLY WRONG

I did not get the bonus by design until after I withdrew my coins for this purpose - my account was locked even though I did not get any bonus' - the support team told me my account was fine and I should be able to withdraw - again, I wans't able to - Nitrogen doesnt let you play until all trades have a confirm - they typicaly dont let you play until that happens as well, so my deposits were confirmed and the support told me I was good to go but would not let me withdraw - I had all deposits confirmed, no bonus and could not withdraw

this happend 4-5x the past 3 weeks - i still dont see how your response answers that - I received no bonus, all trades confirmed because I won the coins with the funds that were confirmed and my withdrawls blocked

[jtp1109]

look at the below - nothing is consistent - how is my account locked before I am issued the bonus - thank you rHavar btw - these guys have taken no accountability for their actions - this has happened for almost $1m of btc over the past 2 months

they say I added the "dust deposited" thats bullshit - its NITROGEN's fault that happens


Nitrogen Sports Support at 11:11pm on July 31, 2016
Hey 435617,
We apologise for any inconvenience and delay. We have taken a look at your account and are unable to confirm any reason on our end why you would be unable to withdraw at this time. Could you please verify and let us know the exact error message you are getting when you attempt the withdrawal and we will investigate asap.

Thank you,
Stefanie

Nitrogen Sports Support at 11:53pm on July 31, 2016
Hey 435617,

Thank you for letting us know, I have passed this on to our tech team and they will be looking at it asap. We will be in contact the moment we hear from them. Please rest assured that it is not our intention to frustrate or inconvenience you in any way and we will do our utmost to get this resolved as soon as possible.

- Stefanie

Nitrogen Sports Support at 12:09am on August 1, 2016
Hey 435617,

Thank you for waiting. Your account has now been credited with your Blackjack Bonus of 10.1387167.
As soon as we hear from our tech department regarding your error message and subsequent withdrawal issue, we will be in contact again.

This is  earlier in the week below

Nitrogen Sports Support at 5:17pm on July 27, 2016
Hello again 435617,

I do apologize for any inconvenience, and assure you that it is never our intention to frustrate our customers. Any delays were the result of standard security protocol and simple miscommunication, which was resolved as quickly as possible. After the lock was removed, I wanted to let you know that the unconfirmed deposit on your account could have prevented you from making a withdrawal. I was referring to the deposit you added at 5:45 PM. You can find the details here:

https://blockchain.info/tx/3a2e392f43bab2c343949e34ec508ca5d896cdbfa59cca99c511577dc527df5d

While we definitely understand your frustration, we do ask that users remember that support tickets can take up to 24 hours, although we try to make sure they are all answered much faster than that. Your account has been credited with 0.06304326 BTC, which is your current available lossback.

All the best,

Nitrogen Sports Support at 2:55pm on July 27, 2016
Hello 435617,

Apologies, your account has been credited with your full eligible bonus. Additionally, the lock preventing your withdrawal has been removed. Once your deposit has confirmed you will be free to remove your funds.

Thank you for your patience,

Rosita

there was a lock on my account BEFORE THE BONUS

[RHavar]

they say I added the "dust deposited" thats bullshit - its NITROGEN's fault that happens

The "dust deposit" is not nitrogen's fault, they're not doing that to your account. There's people on the bitcoin network who spray popular addresses with dust (probably for tracking, or advertising purposes). It is however nitrogen's fault they're blocking withdrawals when it happens, they should handle this more elegantly (like every other site I'm aware of).



According to NitrogenSport's reply you should be able to withdraw now:

At the time of this posting he has been notified via support and his account is open and unlocked and he is welcome to do as he wishes with his account and balance.

Is this not the case? If you're not able to withdraw, can you take a screenshot, and I'll leave their account negative trust until they fix it.

[jtp1109]

no - same issues and they wont reply to me

[jtp1109]

http://50.6.73.68/picit/1470163069.0337.jpg

[NitrogenSports]

no - same issues and they wont reply to me

Hey jtp1109,

There appear to be no restrictions on your account at this time. You are welcome to email support@nitrogensports.eu or submit a ticket with any specific requests.

Thanks,

[jtp1109]

would you mind telling me what the tech problem was in the first place why i couldnt withdraw - as you can see from my posts - you guys told me there was no issue with my account but it wouldn't let me withdraw and it was a techichal glitch - you guys just cant keep your lies straight

your answers are not consistent and make no sense - this was before I asked for the bonus - also - you guys still wont let me withdraw or respond to me on my support ticket

ive given you over 7k btc this year and you treat me like this - shame on you

[RHavar]

Leaving negative rep until NitrogenSports sorts this out. If jtp1109 can't withdraw because of dust that isn't confirming, I'm sure you will find the jtp1109 has no problem with it the couple of cents being deducted from his account. Leaving someone in limbo for so long, and taking so long to deal with his support tickets isn't acceptable imo

[jtp1109]

I would settle just for an explanation about why my withdrawl was blocked before I got the bonus - you an see you we all agree the account was fine but a technical glitch prevented me from making the withdrawl

What story are you going with nitrogen?

[skenthal]

by the time Nitrogensports said "There appear to be no restrictions on your account at this time. You are welcome to email support@nitrogensports.eu or submit a ticket with any specific requests." i think there shouldnt be any more disputes. if jtp1109 still cant make withdrawal Nitrogensports certainly deserves negative trust.

[skenthal]

i also left negative trust and will not change it until jtp1109 sends screenshot that he withdrew successfully

[Giftcardtrades]

Most trusted ports betting site in bitcoin, and you clowns are bashing nitrogen, after they explained the situation, but OP is too hard headed and hot headed to follow simple instructions. 

This  forum is full of morons.

[skenthal]

i think you shouldnt talk about concept "trustworthiness" while you already have scam accusations on yourself lol

[robinH]

Most trusted ports betting site in bitcoin, and you clowns are bashing nitrogen, after they explained the situation, but OP is too hard headed and hot headed to follow simple instructions. 

This  forum is full of morons.

Shut up! You are the moron. Who gives a fuck how trusted they are . They are obviously stalling and making stupid excuses. I wonder how you would react if it were your bitcoins.

[RHavar]

Most trusted ports betting site in bitcoin, and you clowns are bashing nitrogen, after they explained the situation, but OP is too hard headed and hot headed to follow simple instructions.  

This  forum is full of morons.

He posted a screenshot showing he couldn't withdraw, after NitrogenSports said he was free to withdraw his entire balance. Instead of trying to resolve the issue, they tell him to open another support ticket and wait a couple days for a response, a process it looks he has already tried and failed at several times.

OP is absolutely too hot-headed, and it's not helping the situation. However if you put yourself in his shoes, he's got hundreds of thousands of dollars on a site which hasn't been letting him withdraw for several days.

For what it's worth, I actually like NitrogenSports. It's the site I've universally recommended people on my site when they are looking for a bitcoin sportsbook, so it really sucks to see them like this. I'm hoping it's just an isolated problem that gets fixed quickly.