Who else from Avalon batch 1 hasn't received a unit or shipping information?

[Aseras]

Please limit this thread only to people who ordered and haven't received a unit or tracking/shipment information about their order. Only information pertinent should be posted, the rest will be pruned if deemed irrelevant.

Please post your order number and your order date. Please note if you do not wish for Avalon to publicly confirm your order status. Otherwise this is a request for Avalon team to do so.

If you receive your units, or get information please update OP.

Please post if you have had any communication, or posted a support ticket or called DHL or EMS about your order.

It's sad it has to come to this but it's necessary since avalon is pumping batch 3 buyers, while the "+trust" batch one buyers are still in the dark and batch 2 is taking a "break".

Bitsyncom, Dr Zhang : please respond and let everyone know what's going on and confirm orders have been shipped or not if the user requested. We don't want to shame you, we only want a little information and some answers. A simple response such as "shipped date,DHL"or "shipped date,EMS" is sufficient.

OP will be updated as much as possible.

Delivered! Aseras    Order 20000300      Oct 2nd     ( created ticket in January after DHL switch since my address is not reachable by DHL, only EMS/mail. No response. Emailed Yifu, received response march 19th that shipping soon, unable to confirm with shipper )
Delivered! Tripper22 Order 200000152 Sep 23rd
Delivered! Vicus     Order 200000618 Oct 12 Stuck in customs
Delivered xempew    Order 200000864 Nov 26
Delivered spiccioli  Order 200000381 Oct 3
sgravina Delivered    Order 200000501  Oct 4  https://bitcointalk.org/index.php?topic=140539.msg1718938#msg1718938
Delivered! Uncle Scrooge Order 200000819 Nov 20
Delivered! needbmw   Order 20000855,200000858  Nov
myrond       order 200000345, Payment made October 3rd 2012https://bitcointalk.org/index.php?topic=141154.msg1825844#msg1825844
Mikej0h  Delivered   Order 20000079x  Date of confirmed payment (wired): 22 november 2012
JerimiahJohnson      Order # 200000393  Slightly more Partially delivered
Delivered! OTtAn     order 200000176/200000870 payment complete 27.09.2012
Delivered! plastyc    order 200000741  Date of confirmed wire payment: 19.11.2012
Fullsurface order #200000852 not received
libertybuck   Order # 200000255  Partially delivered
caoxg  Delivered
melmo Order #200000573 Oct 6th
jerseyjon Order #200000789 Nov 18
delivered server Order #200000414 Oct 3rd
Begru Order 200000453,Order 200000456,Order 200000465,Order 200000540 Partially delivered

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[tripper22]

Tripper22 Order 20000152 placed and paid on September 23rd 2012. My submitted address information and phone number are correct.

Numerous emails, private messages and 1 support ticket. No response from Yifu. I have called DHL everyday for the last 2 weeks and they have nothing for me in their system.

I know the Avalon team is busy, but they could give us a quick response. I am very surprised that with my low order number and quick payment that nothing is coming for me. I know that orders and payments well after mine have been shipped and received. How is this fair to people that placed orders quickly and paid quickly? Batch 1 early on was about trust with a payment method that could not be reversed. I paid quickly because I knew Dr Zhang had delivered consistently in the past. It appears that your order number and how quickly you pay has no effect on how quickly you will receive your Avalon. This delay is obviously costing me a lot of bitcoins.

Edit: I submitted another support ticket as requested in the last Avalon newsletter.

[Vicus]

Order #200000618, paid on October 12, 2012. Support ticket, public and PM questions. No info, no tracking #.

PS: Just read from Russian tree of this forum, that ngzhang in person told client with 4 units order (country: Belarus) about customs problems with his units and offered help with that. Is that customer was special?

[xempew]

The following order has not been received.

Inquiries made with DHL once per business day between March18-22-- no shipments found destined to my address.

Order #200000864

Order Date: November 26, 2012

Payment Date: November 29, 2012 (Wire Transfer)

As per Bitsyncom's instructions in the latest newsletter pertaining to not received orders, I have opened another support ticket accordingly.

[Aseras]

My units were just delivered.

[paraipan]

My units were just delivered.

Great news! They "blend"?

[spiccioli]

Order 200000381 paid with BTC October 3rd, 2012

Ticket opened on support.avalon-asic.com five days ago after I saw later orders being delivered, got an answer immediately telling me that my address/telephone number could be wrong and to send it again.

I've asked for a tracking number because DHL does not even search for a package for me without tracking number (I've tried several times, to no avail).

I'm waiting for tracking and/or delivery.

spiccioli

[Aseras]

My units were just delivered.

Great news! They "blend"?

One machine, the cards came loose. screws stripped out of heatsink that hold it in place. Bashed the shit out of everything inside. I think I've salvaged it.. maybe.

One machine is fine, blending well.


I asked DHL Friday and today for info with address and they said they had nothing. Then units arrived. So take that for what it's worth.

[tripper22]

My units were just delivered.

Great news! They "blend"?

One machine, the cards came loose. screws stripped out of heatsink that hold it in place. Bashed the shit out of everything inside. I think I've salvaged it.. maybe.

One machine is fine, blending well.


I asked DHL Friday and today for info with address and they said they had nothing. Then units arrived. So take that for what it's worth.

Thanks for the update. What country are you in?

[Aseras]

I'm in the USA.

[vvic]

So, guys, when you call DHL what do you tell them? Obviously not the tracking #, since nobody received it... What to ask?

[tripper22]

So, guys, when you call DHL what do you tell them? Obviously not the tracking #, since nobody received it... What to ask?

Give them your name and address and they will let you know if you have anything coming. I'm still waiting and I have no new information from BitSyncom.

[Uncle Scrooge]

The following order has not been received.

Inquiries made with DHL once per business day between March 1,2013 to March 26,2013 and no shipments found destined to my address.

Order #200000819

Order Date: November 20, 2012

Payment Date: November 20, 2012 (Bitcoin)


I opened a support ticket #533 with helpdesk and no help so far !!

I have sent Bitsyncom pm,emails and so far nothing helps

No one will talk to me !!

Can someone please help ?!

-Uncle Scrooge

[tripper22]

The following order has not been received.

Inquiries made with DHL once per business day between March 1,2013 to March 26,2013 and no shipments found destined to my address.

Order #200000819

Order Date: November 20, 2012

Payment Date: November 20, 2012 (Bitcoin)


I opened a support ticket #533 with helpdesk and no help so far !!

I have sent Bitsyncom pm,emails and so far nothing helps

No one will talk to me !!

Can someone please help ?!

-Uncle Scrooge

Join the club. I'm in the same boat.

[fcmatt]

How long do you guys wait until you show all the proof you have and request forum mods to give out scammer tags to avalon crew? Maybe that might get you some info.

[tripper22]

How long do you guys wait until you show all the proof you have and request forum mods to give out scammer tags to avalon crew? Maybe that might get you some info.

I didn't even think of that as an option. I don't think that the The Avalon Team are scammers.

I think that their shipping and order management is a clown show. They should reimburse customers for substantial loses due to their mistakes.

[fcmatt]

How long do you guys wait until you show all the proof you have and request forum mods to give out scammer tags to avalon crew? Maybe that might get you some info.

I didn't even think of that as an option. I don't think that the The Avalon Team are scammers.

I think that their shipping and order management is a clown show. They should reimburse customers for substantial loses due to their mistakes.

Well it seems like they really dont care. If you get it great. If you dont... Well maybe they will look into it. They have plenty of time for posting online when they wish, giving an interview, or whatever... But making sure batch 1 customers who gave them VALUABLE TRUST and money... Eh... They will ignore you, maybe get you your gear, or perhaps if u dont chase them down and beg, maybe nothing at all.

They have reached the too big for their britches stage. But eh, money will do that to ppl.

Good luck. I realize, if i was you, i would be sad about not being able to mine with fast gear and not knowing why. You took some risk and still no reward. They have their reward 3 times over now.

[Vicus]

Some hopeless people even try to give Yifu some money, to make delivery faster
Yifu, if you said that 90% (270) of units were already delivered to customers, please take a time and do some manual work to satisfy customers of 30 undelivered units. And give us tracking #.
Thank you.

[tripper22]

How long do you guys wait until you show all the proof you have and request forum mods to give out scammer tags to avalon crew? Maybe that might get you some info.

I didn't even think of that as an option. I don't think that the The Avalon Team are scammers.

I think that their shipping and order management is a clown show. They should reimburse customers for substantial loses due to their mistakes.

Well it seems like they really dont care. If you get it great. If you dont... Well maybe they will look into it. They have plenty of time for posting online when they wish, giving an interview, or whatever... But making sure batch 1 customers who gave them VALUABLE TRUST and money... Eh... They will ignore you, maybe get you your gear, or perhaps if u dont chase them down and beg, maybe nothing at all.

They have reached the too big for their britches stage. But eh, money will do that to ppl.

Good luck. I realize, if i was you, i would be sad about not being able to mine with fast gear and not knowing why. You took some risk and still no reward. They have their reward 3 times over now.

It's a really shitty situation and it appears that BitSyncom / Yifu doesn't give two shits. I can't think of anything else I can do to get this rectified. It's good to know people understand what I am going through. Thanks.

[needbmw]

Orders 855, 858 (ordered/paid in November) still no information, no tracking numbers, nothing here.
Created tickets, sent e-mails, PMs...
Team Avalon please respond.