I dont understand why they dont reply quickly. When I open ticket 1 btc was 54k Usd after 2 day now 50k .
![Sad](https://bitcointalk.org/Smileys/default/sad.gif)
((
Today ı connect live chat on poloniex. I asked mod. That lots of people get their coins back max 2 days. Why ı didnt get any reply.. He write me like that
Thank you for your patience. For this issue, we are not able to assist you through the live chat. I will escalate this to the technical team to better assist you. Duration of the recovery of your funds depends on the complexity of the situation and may take up to weeks to be resolved. Appreciate your patience in the meantime. You can follow up via email or by referencing the ticket number #1331300
I dont ubderstand why it takes weeks. how can I get my privat key of usdt walllet or how can i speed up the proceed.
I need your help and if anybody help me to solve this issue ı will donate he/she. Thanks