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Author Topic: XAPO locked account! -final update-  (Read 1551 times)
mammon
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September 18, 2016, 01:28:05 PM
 #1

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins Wink
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September 18, 2016, 01:30:56 PM
 #2

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins Wink


You need to verify your details once to start using XAPO.  If it is locked due to incorrect PIN attempts then its easily recoverable by your Email.

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mammon
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September 18, 2016, 01:32:27 PM
 #3

My account was verified, using it over a year+ now.

They just locked it and I have to provide the asked documents...
celot
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September 18, 2016, 01:33:16 PM
 #4

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins Wink

have you tried to send support to xapo ?
https://support.xapo.com/
chixka000
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September 18, 2016, 01:34:41 PM
 #5

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins Wink


Try to read some of their TOS sir maybe you did something wrong that triggers that one. I my self has been using it for years and i personally not having any problem from my xapo account. hopping that you can resolved that one tho.

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September 18, 2016, 01:36:59 PM
 #6

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins Wink


Other exchanges made me do this on my old grandfathered in accounts.  No way around new rules.

Overseas one took a passport as verify FYI. Just the way they roll now.

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September 18, 2016, 02:20:46 PM
 #7

xapo and coinbase really gives pain after you do lots of transaction and ask for verifaction. I also have account in xapo but really don't use it much so they haven't asked for any documents till now. What they say when you provide the documents they asked? How many days its been till you haven't got any reply from them, try to contact them again to access your bitcoin if you have provided what they ask than there is no reason for them to still lock your account.

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September 18, 2016, 02:22:31 PM
 #8

XAPO gets shady now, I prefer blockchain.info, no identity verification and very safe with email protection.

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September 18, 2016, 02:24:54 PM
 #9

With the blockchain till the moment they didnt asked me for any personal documents, and i had mooved around 5 bitcoins since i joined them, maybe they ask your credentials because too many transactions and high volume.
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September 18, 2016, 02:47:03 PM
 #10

I guess you should learn about decentralized wallet now. Bitcoin is decentralized, so it doesn't make any sense to use centralized wallet in first place and you should've known the risks of using centralized wallet.
BUT, if you managed to verify document and able to access your bitcoin, you should move your bitcoin to desktop wallet (such as Electrum) or paper wallet which is better choice to keep your bitcoin.

Use SegWit and enjoy lower fees
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September 18, 2016, 03:14:16 PM
 #11

I've been asked to re verify by quite a few places. I don't see why I should. nothing's changed in my life. if I've got coins trapped in there then I give em what they want and then never go back. I make sure i'm telling them why as well.

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September 18, 2016, 03:53:31 PM
 #12

Thanks for the reactions!

I will provide the needed docs en then move away from them to paper wallets.
Have them printed and laying around, wish I have done this earlier...
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September 18, 2016, 04:00:17 PM
 #13

My account was verified, using it over a year+ now.

They just locked it and I have to provide the asked documents...

I had this problem one time, but when I verified my account they normalised my account

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2girls
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September 18, 2016, 04:12:27 PM
 #14

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins Wink


You can talk with the support here   https://support.xapo.com/
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September 18, 2016, 05:25:33 PM
 #15

The best thing would be contacting support........


This is how it starts and it ends with the website disappearing...........

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September 18, 2016, 05:32:27 PM
 #16

i do not personally like the idea of saving your coins in web based wallets as you does not have any authority and control over your coins,they could lock your account and ask for your document and things like these can happen,the only possible situation here is contact their support and comply with what they what and find out what triggered this situation.



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September 18, 2016, 10:03:55 PM
 #17

I had the same issue few months ago. But you have to be fully verified to use Xapo services. According to many regulations and provisions related tp anti-money laundering, counter terrorism and others they have to ask for your data if they want to run legitimate business. But related to any issue with you account you can contact Xapo support, they are very helpful.

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Shiroslullaby
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September 18, 2016, 10:36:50 PM
 #18

I had a similar thing happen on a poker site.
They let me open an account, add a credit card, and deposit money.
Then, about 24 hours later, they locked my account and said i needed to verify I was the owner of the credit card.
Took a few hours but finally got account unlocked.

Its a little annoying to begin using your account then have it locked. Sites should make you verify right away, not let you use the credit card etc and then later lock the account lol....

Erichallig
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September 18, 2016, 10:43:00 PM
 #19

My account was verified, using it over a year+ now.

They just locked it and I have to provide the asked documents...
You just have to verify your account. That's no big deal its only for security reason

JeffBrad12
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September 19, 2016, 12:12:20 AM
 #20

My account was verified, using it over a year+ now.

They just locked it and I have to provide the asked documents...
You just have to verify your account. That's no big deal its only for security reason
Please read about the bold sentences and correcting again about your post and his account was verified.

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