Crypto Capital Do Not Pay

[RC_Crypro]

I am in the same situation. 1 month ago I transferred 1015€ from my Crypto Captial account to my German bank account and never received the money 
Support doesn't reply to my emails nor do they answer the phone.

So I will now contact CEX.IO to see if they can get my money back, and also post a SCAM REPORT on this forum, to warn people:

DO NOT use Crypto Capital !!!

What happened: 
Placed withdrawal of $ 9 890 from Crypto Capital to my U. S. bank account 12/13/2017.
Received an automatic message on my email that the payment successfully withdrawn from Crypto Capital account 12/14/2017.
Balance on my Crypto Capital account is 0.00.
Money has never come to my bank account.

Scammers Profile Link: http://cryptocapital.co

Amount Scammed: $ 9 890
Payment Method: USD bank transfer 
Proof of Payment: https://imgur.com/a/JZXFG
Additional Notes:
 I have been trying to get in touch with them withing 2 months, no success: called them up, emailing them. It has been more than 10 weeks.
Total Crypto Capital ignoring and Cex.io has washed their hands and kicked me off to stay alone with their scammed partner…
Money has never come to my bank account. Beware of Crypto Capital by Cex.io

[giuseppescozza]

have you got your money back?

[ibox]

Up,

did the money arrive?

[ttseller]

Any news?

[investbitcoin]

Hi All,

I have the SAME problem : i have withdrawn 26K EUR from BITFINEX.COM without having the choice to use the company i want.

THEY ARE USING CRYPTO CAPITAL !!!

Bitfinex DON'T REFUND ACCOUNTS as KRAKEN DO !

I am CRYING guys this is so much hard earned money...

I started a SEC complain.

I will keep you informed as "Jay" claims to change all that : https://www.abitgreedy.com/cryptocapital/#comment-451

https://cryptocapital.co/

DON'T USE CRYPTO CAPITAL IF YOU HAVE THE CHOICE !
DON'T WITHDRAW DIRECT FIAT FROM BITFINEX IF YOU CAN !

Hi again all : HAPPY END : I RECEIVED MY WIRE YESTERDAY

YOU CAN TRUST IN BITFINEX BUT TRY TO AVOID DIRECT FIAT WITHDRAWAL

[HaitianTrader]

That's too bad. I hear good things about them from some solid sources I'm working with. I hear terrible things about Noble. They circumvent everyone.

[eryaran]

Hello

I have wired 25k usd on 11th of june to crypto capital by bitfinex. Today is3rd of july and my money is still not credited.

[Valerii9116]

Hi, i have lost money today in cryptocapital.co too

Who has positive solution from cryptocapital.co  last Month? I understand  too late. Who has any recommendation ?

Thank you

[broc99]

Same here, CryptoCapital doesn’t pay

Can anybody suggest a decision?



What happened:
06.12.18 I asked for withdrawal of 1900 usd.  It wasn’t  carried out.   I applied to the support.
The support answered:
Thanks for reaching out.
Due to intermediary banks withholding funds for an extended amount of time, we have halted all withdrawals at the moment.
We will have more information available regarding the situation on December 12.
We apologize for this inconvenience and appreciate your patience at this time.

Nothing had changed through December. The support just went on referring some problems with banks – intermediaries.  Then they suggested to wait for “after the NY”

Currently outgoing transfer are on hold. It will most likely not be available until after the New Years.
We apologize for the inconvenience.

January and February didn’t bring anything.  The same story about problems with banks – intermediaries.   When I asked for something more detailed about the issue the answer was

Support: We have been alerted that the funds were being held due to the fact that the regulators have placed our account on hold. This is not a usual occurrence, which is why it is taking some time to resolve.

Me: Where can I see an official text of this restriction?

Support: I cannot provide any official documents at this time. The information is business related.
Once we have more updates, you and all of our customers will be notified accordingly.

That’s the end.  Btw, no warnings at their site.   It looks absolutely working.  So, be careful and do not deal with this company!!

[rolypoly]

I fell for this and I have €23k locked with them. I am kinda running out of patience now and in a bind, not sure what to do.

[Rodrick12]

Same situation here as well.

My original plan was to send fiat from Cryptocapital to CexIo, but the latter told me they presently don't receive money from Cryptocapital and didn't know when the situation will be changing.

Then I issued a wire transfer to my bank and the money are in pending status since a couple of months now. Got in contact with customer care, and got the same answer regarding problems with intermediary banks.

I had similar situations with CexIo in the past, but they always got solved at the end, even if some stayed unsolved for several weeks. I hope that this will be the case with Cryptocapital as well, and that it is only a matter of patience.

In any case, let's keep each other informed about any progress of our cases through this thread.

R.

[Rodrick12]

Any news on this guys? This silence either means you got them and forget to write a note here, or that the situation is unchanged. I hope is the former.

@investbitcoin, @eryaran, @rolypoly, have you finally find a way to get your money out of Cryptocapital?

To me, support still replies, but in odd ways, suggesting to do things which don't work, like sending the money back from the exchange they were coming from.

[Rodrick12]

Please comment if you have some news.
Or what can we do to escalate this?
I don't have much money locked in, but I read here that many people got a big deal of fiat locked.
It is odd that nothing new is going on and everybody stays in silence...
BTW, a couple of days ago I tried to connect to they site and the browser warned me that the site is unsafe. Did you experienced the same issue?

[adzino]

I just wanted to warn people not to use Crypto Capital (cryptocapital.co). A lot of bitcoin exchanges use them as one of their payment processors (you can see all the names on the Crypto capital website). I am a member of one of the bigger bitcoin exchanges who use them and I had several swift payments made from my account to my bank account, using Crypto Capital swift transfer. They all went well, until the latest one. I withdrew a five figure sum - that was a month ago, and I am still waiting for payment. First they said it was delayed because their bank asked about the payment, then they said it was definitely sent on November 3. Then it did not arrive and they have been delaying ever since. Of course I am dealing with the support for the exchange. The latest thing from Crypto Capital was that they had had a delay on all payments and now they had all been sent. I waited, not arrived. The exchange support copy and pasted the reply to me. It was pigeon-english vague nonsense. The exchange has been asking for a trace on my funds and the 'swift message' because my receiving bank says if they get that they can do a trace from their end too. All Crypto Capital have done is delayed and delayed, not done a trace, not answered the exchange support's questions. It really is very fishy and now begins to feel like a scam or a warning that all is not well with this company. The reason I post this is to warn any of you not to choose Crypto Capital (panama based company) when withdrawing funds from any of the bitcoin exchanges. I have had a month of stress and it is not resolved yet. The reason I am not mentioning the exchange's name is because it is ongoing and they are still chasing Crypto Capital every day in a bid to try to recover my five-figure sum. Trust me, you will know them.

Good thing you are warning and making people aware of that payment gateway. If you post on the proper thread, it will reach more people. Gather all your proof and make a proper post at the scam accusation section. If the site has any announcement thread, official thread or someone representing them, then link it on the thread. Other users will put a negative trust on their profile.
Sad to hear what happened to you. Hope you manage to somehow recover what has happened to you.

[logfiles]

Please comment if you have some news.
Or what can we do to escalate this?
I don't have much money locked in, but I read here that many people got a big deal of fiat locked.

There is 98% chance that you won't get your money back, with all the scam accusations all over the forum. Still wonder how you used them without doing some background checks.
- Warning! CryptoCapital doesn't pay!
- Warning Cryptocapital SCAMMERS!
- Crypto Capital Do Not Pay
- Cryptocapital Scam Alert
- Scam Alert!!! Crypto Capital (Panama) - Cex.io partner
- CryptoCapital Withdrawal Problems
And so many more

Good thing you are warning and making people aware of that payment gateway. If you post on the proper thread, it will reach more people. Gather all your proof and make a proper post at the scam accusation section.

He opened a scam accusation sometime back: Warning! CryptoCapital doesn't pay!

[malevolent]

Please comment if you have some news.
Or what can we do to escalate this?
I don't have much money locked in, but I read here that many people got a big deal of fiat locked.
It is odd that nothing new is going on and everybody stays in silence...
BTW, a couple of days ago I tried to connect to they site and the browser warned me that the site is unsafe. Did you experienced the same issue?

It will take a while for you to regain access to your money. Their money has been frozen by authorities in Poland, Portugal, the United Kingdom and the United States and because it's a criminal matter (drug money laundering), there's a chance you'll never get your money back, I'd consult with a lawyer if I were you.

[Rodrick12]

Please comment if you have some news.
Or what can we do to escalate this?
I don't have much money locked in, but I read here that many people got a big deal of fiat locked.

There is 98% chance that you won't get your money back, with all the scam accusations all over the forum. Still wonder how you used them without doing some background checks.
- Warning! CryptoCapital doesn't pay!
- Warning Cryptocapital SCAMMERS!
- Crypto Capital Do Not Pay
- Cryptocapital Scam Alert
- Scam Alert!!! Crypto Capital (Panama) - Cex.io partner
- CryptoCapital Withdrawal Problems
And so many more
He opened a scam accusation sometime back: Warning! CryptoCapital doesn't pay!

You are right, but not few times scam cries are fake or from incompetent people, so it is very difficult to judge... But yes, given the number of complaints, the probability that it was true was quite high.
However, what I firstly blame myself about is not to have checked before with CexIo their availability to receive money from Cryptocapital. Knowing that CexIo was not accepting money from Cryptocapital would have been enough for me not to send my money to CC in the first place.