BTC-e Accounts were hacked.

[z12]

Update - BTC-e now requires email to login. My email doesn't work as expected.

by the way, Only 3 persons were affected?

[scatha]

You just gave me a shock, now logged in to check, all deposits are still fine.

[z12]

I'd withdraw my money instantly if i was you. I just saw 4 other people having same issue in btc-e's helpdesk forum. And i'm sure as soon as more people wake up more reports will get there.
What's worse is how they don't tell other members in news, just "use emails now instead of name" How about a "We got hacked change all your passwords now."

It's obvious this is not a problem from the clients' side. i'd demand a refund since this security breach was on their end

[phr0stbyt3]

We REALLY need to start an official thread on this. Too many users coming up without coins.

[ThiagoCMC]

I'm affected!!

I can't login! With my user name or with my email...

https://bitcointalk.org/index.php?topic=173343.0

Also, the new BTc-e support system doesn't work: http://btcecom.freshdesk.com, when I tried to open a ticket, I'm seeing: "You are not allowed to access this page!"

[z12]

That's odd, I created a ticket, but no answers ofcourse.
Tickets won't do any good anyway
They are aware of the issue and so far they decided to remain silent.

[ThiagoCMC]

That's odd, I created a ticket, but no answers ofcourse.
Tickets won't do any good anyway
They are aware of the issue and so far they decided to remain silent.

I'm trying to login with my facebook account (same e-mail of my BTC-e account)...

Impossible to open a ticket there.

I just sent an e-mail to support@btc-e.com they said: Open a ticket...  LOLOLOL

[phr0stbyt3]

You're not alone my friend. Post details here. Trying to start a single thread.

https://bitcointalk.org/index.php?topic=173354.0

[z12]

That's odd, I created a ticket, but no answers ofcourse.
Tickets won't do any good anyway
They are aware of the issue and so far they decided to remain silent.

I'm trying to login with my facebook account (same e-mail of my BTC-e account)...

Impossible to open a ticket there.

I just sent an e-mail to support@btc-e.com they said: Open a ticket...  LOLOLOL

You have to open a new account for support.

You're not alone my friend. Post details here. Trying to start a single thread.

https://bitcointalk.org/index.php?topic=173354.0

Well we already had a thread, but ok..

[FTWbitcoinFTW]

Once you try to connect, always refresh
I got a error msg, blank space in login case but after a refresh all is ok for me

[z12]

Once you try to connect, always refresh
I got a error msg, blank space in login case but after a refresh all is ok for me

Hello, This is about having passwords changed and funds stolen, not their ridiculous bug in the system.

[z12]

Well i'm not a btc-e spokesman, but perhaps they stopped withdrawals?
As far as I know, their hot wallet wasn't hacked, but users' accounts were.

[mebezac]

This is why I have a 25+ character password and email verification for withdrawals that go to my gmail that has 2-step verification. Call me paranoid, but I think it's appropriate when money is involved.

[crazy_rabbit]

I had 40k USD in that account... needless to say I am very unhappy at the moment.

well, 40K Usd can't be stolen like bitcoin at least.

[Atompeace]

Hello! I can't login to my account!
I used a very strong and long password with 25chars+ and special chars but my e-mail and pwd-combination doesn't work.
My account name has been "Atomfire". When tried using their support ticket system it says "invalid e-mail".

So any ideas? I have some LTC, BTC and PPC over there...

[Fuyuki_Wataru]

Try using your hotmail account to loggin.

[Twerka]

"I forget my password", and then you can login with your email...

[miaminewyork]

ho no 1000ltc

[bradmurmz]

I had 40k USD in that account... needless to say I am very unhappy at the moment.

well, 40K Usd can't be stolen like bitcoin at least.

I was talking about the BTC equivalent... They just cleaned out my account with all the different currencies I had and converted it all to bitcoin and withdrew it.

btc-e is doing nothing to help me and is now ignoring me. I some very interesting information about all this such as IP addresses from btc-e support while looking at my website after I told them I was going to the media. Once I sent them their own IP they responded immediately. This is all very fishy to me, I will be posting updates soon and this will be all over the news. Anyone else want in on this?

[z12]

Well i still can't login to see a 0 balance