...

[Alphie12]

Normally you've been good with payouts and correspondence but I've been waiting for a payout of .065 BTC for 3 days and you aren't answering emails.

[Alphie12]

Still no word from Bitgame.

2019-10-14 22:22:52   0.065 ฿   
Active

[BTCevo]

Still no word from Bitgame.

2019-10-14 22:22:52   0.065 ฿   
Active

Do not worry, your withdrawal will be processed within several days.

Why it is only 0.065 btc and you guys take it for so long? It is not a really big amount to withdraw and you even said it will be process within several days after 5 days? Thst means it will take longer than a week just to withdraw this amount? Is it that you guys do not have enough on the hot wallet or you do not have enough bankroll to take this withdrawal? Are you waiting for people to lose within a week to pay him?

[Teddybears]

Username: thereprobate


I have a pending ltc withdraw when you have a moment.  Thanks!

[imstillthebest]

Still no word from Bitgame.

2019-10-14 22:22:52   0.065 ฿   
Active

Do not worry, your withdrawal will be processed within several days.

Why it is only 0.065 btc and you guys take it for so long? It is not a really big amount to withdraw and you even said it will be process within several days after 5 days? Thst means it will take longer than a week just to withdraw this amount? Is it that you guys do not have enough on the hot wallet or you do not have enough bankroll to take this withdrawal? Are you waiting for people to lose within a week to pay him?

maybe they are only doing manual process  . thats why it takes a little longer than the usual auto withdraw that takes only an hour or if its delayed itll only take a day .
o.065 is not small to me and its not also small to them because their casino is not that big enough  compare to older and bigger casinos that exists these days but their support should have reply about the status of the withdrawal so that the costumers wont worry too much   .

[Alphie12]

Still no word from Bitgame.

2019-10-14 22:22:52   0.065 ฿   
Active

Do not worry, your withdrawal will be processed within several days.

Any updates on the time frame of the payment. Thank you.

[Teddybears]

I had a nice win on the slots a couple of days ago.


https://imgur.com/a/OMtxlzI

Won .5106 LTC from a .006 LTC bet! 
Username:  thereprobate

[Alphie12]

Still no word from Bitgame.

2019-10-14 22:22:52   0.065 ฿   
Active

Do not worry, your withdrawal will be processed within several days.

Any updates on the time frame of the payment. Thank you.

Hi. We do not forget about your withdrawal. Do not worry, you will receive your coins.

Been waiting for 12 days now.

[panjul07]

Still no word from Bitgame.

2019-10-14 22:22:52   0.065 ฿   
Active

Do not worry, your withdrawal will be processed within several days.

Any updates on the time frame of the payment. Thank you.

Hi. We do not forget about your withdrawal. Do not worry, you will receive your coins.

Been waiting for 12 days now.

12 days and still waiting for your 0.065btc withdrawal? I wonder how can it take so long time or such a small amount of money, I say it small for the casino but it can something big for player.
Even if bitgame do manual process for any withdrawal but I do not think that it should take too long time. IMO it should not take more than 24 hours for that amount.
Would be nice if there is a valid reason why this witdhrawal takes 12 days (still counting)?

[SyGambler]

Been waiting for 12 days now.

I will put a negative feedback for their profile now , this is really sick waiting 12 hours to get a small payout like that and Admin isn't adding any reasons here but simply repeating don't worry you will get paid

let me know once you get paid so I remove the red trust

[sujonali1819]

Been waiting for 12 days now.

Confirming to complete withdrawal takes 12+ days is really unprofessional I think.

Anyway, one thing is to need to know that if I want to claim the deposit bonus and apply a deposit bonus on the Settings page then I will get 100% deposit bonus for the first time, right? So my question is if I deposit after apply deposit bonus then Can I withdraw the deposit amount without wagering? or it also needs to wager the value of the bonus 35 times?

[sujonali1819]

Snip~~
Yes, you need to wager the value of the bonus 35 times. It is usual proceeding in all online casinos.

Oh, I did not know it actually before. I thought to withdraw only bonus amount, user need to wager X times the bonus amount. But the main deposit amount will be withdrawn any time. I was wroung actually. Thanks for clarifying me.

[crairezx20]

Snip~~
Yes, you need to wager the value of the bonus 35 times. It is usual proceeding in all online casinos.

Oh, I did not know it actually before. I thought to withdraw only bonus amount, user need to wager X times the bonus amount. But the main deposit amount will be withdrawn any time. I was wroung actually. Thanks for clarifying to me.

Is it the bonus of 15 free spins from games and round section? I'm currently playing the remaning balance that I won recently from free spin it still low amount and it's growing. But since someone having issues withdrawing the amount they won it seems it useless to continue playing.
Actually, there is no casino that it takes longer to withdraw the winning amount and there are no terms from their giveaway that you need to wager something before you can withdraw.

[crairezx20]

Is it the bonus of 15 free spins from games and round section? I'm currently playing the remaning balance that I won recently from free spin it still low amount and it's growing. But since someone having issues withdrawing the amount they won it seems it useless to continue playing.
Actually, there is no casino that it takes longer to withdraw the winning amount and there are no terms from their giveaway that you need to wager something before you can withdraw.

No, you do not need to wager something if you win coins from our 15 Free Spins giveaway.
We talked about our welcome package requirements - https://bitgame.online/bonuses

Oh. I see did he wager the bonus 35 times? If he did he should receive it since deposit and all bonuses are almost instantly the withdrawal should be instant to keep your casino have high-quality service.

Why not tell them the truth that your casino is out of balance or no remaining balance yet?
12 days+ is too long 1 week is enough to fix this issue if you having some wallet issue or something in the gambling casino.

[Bitinity]

Your payout will be processed on 1-2 November.
Thank you for your understanding and patience.

Is your site having financial problem at the moment so you need to wait for that long to process withdrawal? A bit curious to know, is this the only one delayed withdrawal or there are many players waiting for the same thing till November for their withdrawal. It does not look good for your reputation and if it is true that you are having financial problem to process withdrawal then I recommend anyone to stop making deposit/playing at Bitgame till everything back normal.

[Alphie12]

Normally you've been good with payouts and correspondence but I've been waiting for a payout of .065 BTC for 3 days and you aren't answering emails.

Your payout was already processed.
Please, check and confirm - https://blockchair.com/bitcoin/transaction/5007cf8a6a89c2f3308c101f8071046fef70243bf19d9aaf72aa60a9a3699068

Thank You!

[SyGambler]

Payout was already processed - https://bitcointalk.org/index.php?topic=1745040.msg52942706#msg52942706.
Could you remove the red trust?
Thank you in advance.

done , but next time please don't take that much to process withdrawals without valid reasons cause there is no crypto site that takes that much to pay a user unless they were hacked or something similar
but with your case you didn't give the user any valid reason for that delay

[panjul07]

Good to see that above player has received his withdrawal although he need to wait around 2 weeks.
You need to learn from this experience as most likely above players will think twice or even more to come back to your site, as well as other players who heard about above issue.
Hope it wont happen again in the future as if similar thing happens again then your reputation will be so bad.

[LUCKMCFLY]

Well, I had good experience on this platform, as for the withdrawals everything has been excellent, I have not played again, but I want to try my luck again playing some poker and Black Jack .. I would like to organize a live tournament one day Poker, it would be great.

[jokeka85]

I waitting for payout 15 days. customers service says that I will receive payout at the beginning of the next month.  this does not look good