z0n0
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November 02, 2017, 04:14:20 PM |
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The support email is: support@exodus.io as they told you or you can contact them through slack. You will only need to provide the version you're using and the error message, anything else in this case is irrelevant. I forwarded your question to the team but feel free to contact them too, they may answer faster. thanks a lot Omega the problem was solved , it seems that some bugs happening with the new version my problem was that my balance was showing more than what I actually have , cause I had received a transaction 4 days ago and the new version of the wallet showed it two times the problem got solved by refreshing the wallet , I didn't know that there is a refresh option when you hover the mouse over the currency symbol ![Grin](https://bitcointalk.org/Smileys/default/grin.gif) so if you face the same problem here is the solution Had the very same problem...thank for this info ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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SyGambler
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guess who's back
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November 09, 2017, 08:36:24 PM |
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ehh I still suffer bugs using exodus , now can't send bitcoins and when I try to rescan the blockchain I get an error message a couple of days this happened with me and it got fixed like after 2 hours without doing anything , now been trying to send for like 4 hours and still getting the same message
I upgraded the wallet but still having the same thing , support saying that I need to get another connection but still having the same tried to rescan the litecoin blockchain and it was successful , so the problem only exists with bitcoin for me
anyone having the same issue today ?
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Ale88
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November 10, 2017, 12:19:40 AM |
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That's actually the first time I hear such a problem, anyway in a few hours they're gonna release a new version, in the meantime did you try with another internet connection as they suggested you?
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SyGambler
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November 10, 2017, 12:56:32 AM |
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That's actually the first time I hear such a problem, anyway in a few hours they're gonna release a new version, in the meantime did you try with another internet connection as they suggested you?
No I didn't cause I haven't left the house today also I don't have moblie internet , but tried to restart the router many times cause they suggested that and still facing the same issue I guess better wait till tomorrow , I thought the release they made 1.37.2 was supposed to solve it so hopefully they are working on fixing this
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OmegaStarScream (OP)
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November 10, 2017, 07:28:38 AM |
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1.37.2 and 1.38.0 has been released today. No new coins added but there are a lot of improvements and bugfixes, full changelog here. The bug of rescanning should be fixed now so I suggest everyone to upgrade, If the problem persists, please contact the support at support@exodus.io
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SyGambler
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November 10, 2017, 02:25:33 PM |
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1.37.2 and 1.38.0 has been released today. No new coins added but there are a lot of improvements and bugfixes, full changelog here. The bug of rescanning should be fixed now so I suggest everyone to upgrade, If the problem persists, please contact the support at support@exodus.iojust upgraded to 1.38.0 and the problem still here , I'm not sure what I can do with that since the last time the problem was solved by just waiting more hours without doing anything else gonna contact the support one more time , but I guess I won't use the wallet again cause it's too much hustle for me with these bugs every few days
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Ale88
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November 10, 2017, 02:44:32 PM |
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1.37.2 and 1.38.0 has been released today. No new coins added but there are a lot of improvements and bugfixes, full changelog here. The bug of rescanning should be fixed now so I suggest everyone to upgrade, If the problem persists, please contact the support at support@exodus.iojust upgraded to 1.38.0 and the problem still here , I'm not sure what I can do with that since the last time the problem was solved by just waiting more hours without doing anything else gonna contact the support one more time , but I guess I won't use the wallet again cause it's too much hustle for me with these bugs every few days I suggest you again to tray with a different internet connection, maybe that could help you to solve the issue, if I were you I'd give it a try, don't you think?
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SyGambler
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November 10, 2017, 03:09:25 PM |
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1.37.2 and 1.38.0 has been released today. No new coins added but there are a lot of improvements and bugfixes, full changelog here. The bug of rescanning should be fixed now so I suggest everyone to upgrade, If the problem persists, please contact the support at support@exodus.iojust upgraded to 1.38.0 and the problem still here , I'm not sure what I can do with that since the last time the problem was solved by just waiting more hours without doing anything else gonna contact the support one more time , but I guess I won't use the wallet again cause it's too much hustle for me with these bugs every few days I suggest you again to tray with a different internet connection, maybe that could help you to solve the issue, if I were you I'd give it a try, don't you think? no it's not my connection , I tried sending and receiving litecoin and all worked fine so the problem mainly exists with bitcoin wallet I have contacted their support and let me quote what they said : Hello,
I'm sorry for the trouble you're having. You are correct that the BTC balance issue is not solved in the new version for people living outside of the US. We realized it this morning as reports from across the planet shows that the problem is not solved at all.
We will fix this as soon as we can. In the meantime, you can use a VPN and within the VPN a US (or Canadian) server in order to refresh and send BTC transactions from the Exodus wallet so the users outside of US or Canada are still having the same issue , basically the two upgrades didn't fix the problem at all actually it was kinda better for me before the upgrades ![Grin](https://bitcointalk.org/Smileys/default/grin.gif) so users need to use a VPN now , I haven't tried it before cause their support last time said to me that VPNs may actually be the problem and asked me to not use VPN
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Ale88
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November 10, 2017, 03:25:39 PM |
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so users need to use a VPN now , I haven't tried it before cause their support last time said to me that VPNs may actually be the problem and asked me to not use VPN
Mmm I've been using both Exodus and a VPN for months and I had zero problems till now. I moved Bitcoin, Cash, Dash and Ether.
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jmxcursi
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November 11, 2017, 08:35:42 PM |
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I added Exodus to the Cheddur app ( https://www.cheddur.com/) via community request! This will allow more people to learn about Exodus and get started. We’ve also linked all of the coins, countries, and apps that Exodus supports / can be legally used in, this way new users can discover Exodus based on the coins they own, where they live, or the devices they use. If you've used Exodus, don't forget to leave a review! The more popular the service is (via ratings), the higher it will appear in search results and the more likely new users will find it! ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Screenshots: https://i.imgur.com/uVHi9JS.jpghttps://i.imgur.com/J91mCE6.pnghttps://i.imgur.com/7n42hGs.png
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sokicsokic
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November 12, 2017, 10:45:11 AM |
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i have my wallet on mac.. i wanted use today but i dont know where i saved my 12 words,also i cant get recovery link to mail,i tried unistal and delete app to create new acc but when i instal again i am automatic logged in old account,i didnt have any funds on acc so i would like to create new acc on my macbook.. how i can do that?
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OmegaStarScream (OP)
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November 12, 2017, 06:13:34 PM |
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Just to make sure I get you. You simply forgot your recovery info in an account where you have no funds and you want to make another one? If so, follow the instructions please.
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coindetective
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November 12, 2017, 10:21:12 PM |
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A really great wallet and an awesome support. They keep delivering regular updates and I really like using it for my day to day stuff. I d like to see NEO and Gas on Exodus, that s my only recommendation. I did help a few my friends download, install it and explained to them how easy it is to use it. They re also very happy with Exodus.
Thumbs up, great stuff guys.
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sokicsokic
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November 13, 2017, 07:18:50 AM |
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Just to make sure I get you. You simply forgot your recovery info in an account where you have no funds and you want to make another one? If so, follow the instructions please. Mac: Hard Drive > Users > YOUR-USERNAME > Library > Application Support > Exodus i doint have exodus folder in application support
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Ale88
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November 13, 2017, 10:51:45 PM |
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A really great wallet and an awesome support. They keep delivering regular updates and I really like using it for my day to day stuff. I d like to see NEO and Gas on Exodus, that s my only recommendation.
I'm not 100% sure but I think they're gonna add soon both Neo + Gas, I read something like that on Reddit if I'm not wrong.
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TryNinja
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November 14, 2017, 12:26:36 AM |
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I'm not 100% sure but I think they're gonna add soon both Neo + Gas, I read something like that on Reddit if I'm not wrong.
NEO is currently marked as "Planned" in Exodus roadmap. I haven't seem anything about Gas. http://support.exodus.io/article/96-exodus-wallet-roadmap
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care2yak
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November 14, 2017, 02:46:51 AM |
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Happy to see a thread dedicated to Exodus. I have bitcoins there and would like to take advantage of the forked assets bch and btg. I haven't tried accessing my private keys and exporting them and would appreciate some help/tips.
If I export to a bch and btg wallet, that action would not affect my bitcoins in exodus, right? Or do I have to move my bitcoins first before exporting to bch or btg wallets? Thanks.
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BlackRock
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November 14, 2017, 05:12:48 AM |
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My experience with exodus wallet is very good.But lately their fee has gone up. Waiting for Eden go live and als to improve /add more futures like importing addresses etc
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mobnepal
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November 14, 2017, 07:14:36 AM |
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My experience with exodus wallet is very good.But lately their fee has gone up. Waiting for Eden go live and als to improve /add more futures like importing addresses etc
Importing address is available but its not like importing your address, it moves your balance from another address to your exodus address. They might not allow import of the address in future too as you will not be able to use those imported address with their backup phrase in future. What fee you are talking about? If you are talking about fee they have during exchange than its not their fee, its fee that will be taken by shapeshift which provide exchange feature within the wallet.
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crazyivan
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DMD Diamond Making Money 4+ years! Join us!
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November 14, 2017, 07:56:46 AM |
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A really great wallet and an awesome support. They keep delivering regular updates and I really like using it for my day to day stuff. I d like to see NEO and Gas on Exodus, that s my only recommendation.
I'm not 100% sure but I think they're gonna add soon both Neo + Gas, I read something like that on Reddit if I'm not wrong. It does say it s planned in Exodus plans. I m sure Exodus team know their priorities and they will not skip such an important market player.
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